Health Center Manager - Northeast Heights

Position: Health Center Manager - Northeast Heights

On-Site: 100%

Salary Range: $73,989.15 - $83,858.19/year

Schedule: FullTime; 1 FTE; Exempt; Benefits-Eligible

About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission.

Abortion Care: At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Our Ideal Candidate:

• High School degree or equivalent
• Relevant work experience preferred
• 3-5 years supervision and management experience in positions of increasing responsibility strongly preferred

Primary Areas of Responsibility/Essential Functions:

• Monitors health center flow to ensure quality patient care, timely appointments, minimize flow busters, and reduce staff burnout
• Monitors and intervenes to improve performance indicators and benchmarks
• Monitors regulatory compliance with regards to Laboratory, CLIA, HIPAA, OSHA, Minor Abuse Reporting, pharmacy etc.
• Manages appointment templates to achieve access and budget goals.
• Markets and promotes health center
• Coordinates incident reporting
• Assesses facility needs and coordinates cleanliness, maintenance, and improvements
• Liaises with local law enforcement
• Monitors facility compliance with city building/business requirements
• Manages medical records archiving and destruction in coordination with medical records
• Handles and tracks customer complaints
• Orders and receives supplies for health center
• Prepares regular financial reports for submission to accounting
• Intervenes and deescalates in situations of upset
• Support volunteer programming
• Maintains health center security system
• Performs other duties as assigned
• Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)

Supervision of Staff:

• Guides and supervises employees; assigns and delegates tasks.
• Facilitates communication with employees and acts as an ambassador of house-wide initiatives, goals, and policies.
• Creates and maintains schedule to ensure department coverage. Collaborate with the human resources department when a staff need a leave of absence or requests an accommodation.
• Monitors and authorizes timesheets and time-off requests.
• Collaborates with Human Resources in the recruitment, hiring, and onboarding of staff.
• Provides professional development, training, and tools to ensure compliance and performance.
• Evaluates employee performance regularly and identifies and provides opportunities for development, coaching, and growth.
• Works to foster positive and productive communication and culture with and among staff.
• Promotes the Values and Service Standards, holds employees accountable to these standards and values, and leads by example.
• Ensures the quality and quantity of work according to established benchmarks and operational needs.
• Ensures implementation of policy and procedure.
• Identify and mitigate risks associated with employment laws such as discrimination and harassment in collaboration with the human resources department.
• Reviews and analyzes employment data, such as engagement and turnover, and proposes and implements changes.

Department Manager:

• Monitors department budget and spends responsibly.
• Monitors, gathers and reports on department data.
• Implements facility policy within department; identifies and resolves potential conflicts.
• Audits functions throughout department to ensure regulatory compliance.
• Communicates regularly on department successes, needs, obstacles, and recommendations.

Benefits We Offer:

• Medical, dental, and vision insurance
• Flexible Spending Accounts for health care and dependent care expenses
• 401(k) retirement plan
• Employee Assistance Program
• Paid life insurance and Accidental Death and Dismemberment insurance
• Paid long-term disability insurance
• $700 in reproductive health services per year
• Paid parental leave
• 9 paid floating holidays per year
• Accrued vacation time
• Accrued sick time
• 1 paid wellness day per quarter