Systems & Enablement Manager (monday.com)

About the organization

Literations envisions a day when all students, regardless of zip code, enter the fifth grade as proficient readers poised for academic success. Our mission is driving educational equity through experienced community volunteers empowering young readers for lifelong learning. We serve communities where opportunity gaps exist to ensure all students have the resources to become literacy proficient. Our experienced community volunteers are matched 1:1 with early elementary students from one of our 16 partners. These pairs meet weekly throughout the school year to accelerate students’ reading growth. Our highly-effective programming annually supports over 500 children to help them succeed in school and beyond. Literations is an affiliate of AARP Foundation Experience Corps, a national leader in engaging older adult volunteer coaches to improve grade 1-4 student literacy. You can learn more about Literations at www.literations.org.

Position Overview

The monday.com Systems & Enablement Manager (SEM) will act as the super administrator of Literations’ monday.com systems. Primary functions include but are not limited to: owning, optimizing, and documenting Literations Volunteer Management System (VMS) to better track student and volunteer data and demonstrate our community impact. You'll be the go-to expert for maintaining and evolving a newly developed monday.com environment and ensure our staff have the tools and training they need to do their best work within our monday.com environment. This role connects technical workflows with daily staff operations across multiple Literations departments.

Literations is in an exciting time of growth, and the SEM will play a vital role in preparing the organization for its next chapter of growth and expansion. As a new role to Literations, a first priority will be to understand the customized system and collaborate with our Field Services, Operations, and Recruitment teams to assess the new systems functionality, identify areas for improvement, and build regular reporting mechanisms and structures for organizational management.

This role is ideal for individuals who are excited about optimizing database functionality to improve and communicate mission-driven work and impact. Ideal candidates are clear communicators who translate complex data needs into simple workflows; skilled at building "data confidence" in non-technical program staff; and proactive problem-solvers who can balance rigid data compliance with user-friendly setups.

This is a full-time, exempt, salaried position, reporting directly to the Dir of HR and Operations and is a member of the Operations team. The SEM that can operate on a hybrid schedule. Generally, the SEM role can be conducted remotely, and the role is expected to provide in-person, on-site systems support as needed. Additionally, Literations holds bi-weekly, on-site staff meetings and monthly All-In days that are required for all MA based staff to attend. The role also requires attendance at several organization-wide events annually.

Core Responsibilities

• Data Governance, Security & Reporting
  • System Ownership: Document and optimize the existing consultant-built monday.com workspace.
  • Improve volunteer data systems, including recruitment pipelines, hours, and retention metrics
  • Design and maintain board structures tracking student enrollment, progress, and literacy outcomes.
  • Compliance & Security: Maintain strict data separation between volunteer and student databases to guarantee FERPA compliance and WISP security standards.
  • Impact Visualizations: Create dashboards and pull accurate data to support grant reporting for leadership, board members, and funders
  • Ensure data integrity across workspaces and establish data-governance standards.
  • Data Partnerships: Act as the staff liaison for AARP Foundation Experience Corps (EC) data migrations.
  • Stay current on platform updates through monday.com admin training and certification programs.
  • Serve as the primary liaison with monday.com support for troubleshooting escalations.
• Cross-Functional Automations & Integrations
  • Workflow Automation: Collaborate with internal teams to build, test, and troubleshoot automations that reduce manual administrative burdens (e.g., volunteer tracking, student milestones, etc.)
  • System Integration: Administer connections between monday.com and external software (Google Workspace, Zoom, donor/CRM systems) as needed.
  • Platform Management: Manage user permissions, track platform updates, and serve as the primary liaison with monday.com support.
• Training & Capacity Building
  • User Support: Serve as the internal help desk for staff and volunteers, resolving any monday.com issues and escalating as needed.
  • Training Delivery: Conduct staff onboarding, lead refresher sessions, and foster organizational data confidence.
  • Documentation: Build a library of clear how-to guides, short video walkthroughs, and SoPs.

Qualifications & Skills

• Required Experience
  • 2–3+ years managing monday.com environments, ideally within a nonprofit environment.
  • Proven success building advanced automations and multi-board architectures.
  • Experience handling sensitive data (FERPA, HIPAA, or similar privacy frameworks).
• Technical Skills
  • Expertise in monday.com column types, advanced formulas, dashboards, and permissions.
  • Knowledge of native integrations and no-code connection platforms (e.g., Make/Zapier).
  • Strong understanding of relational database concepts, data hygiene, and data security protocols
• Soft Skills
  • Clear communicator who translates complex data needs into simple workflows.
  • Patient trainer skilled at building "data confidence" in non-technical program staff.
  • Proactive problem-solver who balances rigid data compliance with user-friendly setups.

Literations is an equal opportunity employer, committed to creating and supporting a diverse work environment. Candidates of color, bi-/multilingual, bicultural, and LGBTQIA+ are strongly encouraged.

• Health, dental, vision (80% covered by employer);
• Long-term disability (fully covered by employer);
• Access to a 403b retirement plan (2% employer contribution),
• $500 towards professional development,
• Generous personal time and
• Supportive working environment.

Literations is an English based program and English first organization. Candidates should be comfortable speaking, providing instruction, coaching, and presenting in English.