Chief Operating Officer

Who We Are

All Square is a nonprofit restaurant in Minneapolis serving craft grilled cheeses with a side of social justice. Our mission is to empower people impacted by the criminal legal system to move forward with healing, community, and hope. We do this by investing in mental wellness, employment opportunities, professional development, legal services, and educational training for our justice-impacted neighbors.

In 2022, we opened The Legal Revolution (TLR), a nonprofit specializing in legal initiatives such as record clearing and accredited legal education to expand our services. TLR's Prison to Law Pipeline is the first in the nation to provide legal externships to currently incarcerated law students through our prison to law pipeline.

Guided by our values of healing first, stronger together, “your dream, your way,” and forward focus, we pursue justice through our four pillars of programming:

• Our Restaurant and Food Truck provides sustainable employment opportunities for folks who come home from prison, while also serving delicious grilled cheese sandwiches to our community.
• The Fellowship, which serves individuals who have returned home from prison through a focus on wellness, employment & legal support, and financial support.
• The Pipeline creates opportunities for the incarcerated and formerly incarcerated to access legal education, the first program of its kind in the United States.
• The Law Firm works to eradicate the collateral effects of mass incarceration through legal services and externships to incarcerated scholars. To date, we have expunged 101 criminal records.

Position Overview

We are seeking a dynamic, collaborative leader to join our leadership team at a pivotal moment in All Square history. We have recently gone through a leadership transition, welcoming in two new leaders to each of our subsidiaries and need a dynamic, experienced, operations-minded leader to steward our resources into the future. The Chief Operating Officer (COO) is accountable for ensuring that All Square’s mission, programs, and earned revenue are supported by strong financial stewardship, high-quality businesses, scalable systems, and operational excellence across both All Square and the Legal Revolution. They will supervise the Restaurant Manager and Food Truck Manager, while overseeing contracted services such as accounting and IT, and will provide operational leadership across the organization.

Organizational Leadership

• Serve as a member of All Square’s senior leadership team - consisting of the organization’s CEO, TLR Executive Director, and Philanthropy Director. The COO will be setting the organizational tone and collaboratively defining the strategy and direction of the organization at large.
• Collaborate with the CEO to lead an inclusive and comprehensive strategic planning process to define the future of All Square.
• Act as a finance and strategy liaison to the board of directors of both All Square and the Legal Revolution, working with the Board treasurer and producing quarterly reporting and supporting long-term strategic planning.
• Complete various special projects as needed in collaboration with the leadership team.

Financial Management

• Advise the CEOs of All Square and the Legal Revolution on overall financial strategy and long-term sustainability.
• In partnership with contracted accountants, ensure organizational financials are clean, rigorous, and held in compliance with GAAP standards.
• Lead an annual collaborative budgeting process, ensuring high accountability and buy-in across the organization and produce monthly budget-to-actual reports for review with department leads.
• Lead the annual audits for both 501(c)3 organizations in collaboration with the independent auditors and contracted accountants.

Earned Revenue Oversight

• Support the strategic growth and innovation of the organizations in three earned revenue streams: Restaurant, Food Truck,an Dream Lab reservations in line with organizational mission and programmatic goals.
• Oversee restaurant and food truck managers, supporting their growth and effectiveness, while empowering them to lead day-to-day operations.
• Drive annual earned revenue growth and improved restaurant and food truck profitability through disciplined financial oversight, performance metrics, and scalable systems, while maintaining consistent quality, safety and brand integrity.
• Lead cross-functional earned revenue strategy in partnership with restaurant leadership, programs, marketing, and finance, ensuring alignment between mission impact, customer experience, and financial sustainability.

Operational Excellence

• Right-size organizational systems that support equity, accountability, and sustainability with the end goal of streamlining our organization’s unique legal structure (parent and subsidiary organization, enterprise structure, etc).
• Meet local and federal compliance by maintaining insurance, tax filings, and other regulation adherence as necessary.
• Manage IT contractors, ensuring the organization meets highest requirements for technical hardware, safety, systems, and training.
• Lead organization-wide operational change with clarity and care, supporting teams through growth, transition, and ambiguity.

Qualifications

• 7+ years of progressive leadership roles in a non-profit or mission-driven organization.
• Experience in financial leadership of a $2M+ organization, including compliance, budgeting, forecasting, and board engagement.
• Experience in restaurants or other earned-revenue social enterprises.
• Experience working in social justice, with a strong preference towards direct experience with formerly incarcerated individuals.
• Experience managing a diverse team, with an emphasis on positive team culture and collaboration.
• Experience building complex processes and systems that are intuitive and user-friendly.
• Experience navigating operationally complex, margin-sensitive environments.
• Experience thriving in a collaborative, all-hands-on deck environment where leaders balance strategic oversight with practical problem-solving.
• Excellent verbal and written communication skills.
• Demonstrated success in process improvement, change management, and supporting teams through ambiguity.
• High emotional intelligence, high cultural competency, strong personal alignment with the organization’s racial equity values.
• A commitment to serving diverse clients; a personal approach that values the individual and respects differences of race, ethnicity, age, gender and gender identity, sexual orientation, religion, ability, and socioeconomic circumstance.

• All Square employees = weekly pay
• PTO - 2 hours accrued for every 40 hours worked (80 hour carry over per year, anything in excess is use-it-or-lose-it
• Sick and Safe Leave accrued per MN state law (1 hour accrued for every 30 hours worked, to cap at 80 hours)
• Insurance: Medical, Dental Vision Provided (some plans including HSA account with no employer contribution or match)
• 401K with 3% employer match
• Paid wellness support for staff (justice impacted weekly, non-justice impacted bi-weekly)
• 2 Paid wellness breaks per year (1 week in duration in Spring, Fall, and Winter)
• $1,000 per employee professional development funding
• 50% employee discount in restaurant and for merchandise

Fluent in English