Senior Case Manager - Manhattan Family Justice Center

Summary:

• The Family Justice Centers (FJCs) are an initiative of the Mayor’s Office to Combat Domestic Violence to reduce barriers faced by domestic violence victims who are seeking help. Safe Horizon is co-located at the FJCs and partners with the Mayor’s Office, the District Attorney’s Office and other civil legal and community-based organizations to provide a safe and welcoming place for victims to receive various services. Safe Horizon staff at the FJC provides crisis intervention, case management services, advocacy, information and referrals, and practical assistance to survivors, providing client-centered safety assessments and risk management plans.

Essential Job Functions:

• The Client Services Specialist Senior Case Manager will interview all new clients who access the Family Justice Center and address their immediate needs. Client Services Specialist’s provide comprehensive services to individual clients and families impacted by intimate partner violence, including victims and survivors of elder abuse and trafficking. Services provided may include assessment, case planning, case facilitation, referrals and information. The Client Services Specialists coordinates with Safe Horizon programs, FJC service providers and local agencies to provide short and long term care necessary to meet the needs of victims of violence.

The Client Services Specialists' responsibilities may include some or all of the following:

• Interview clients to assess presenting needs, including cultural, linguistic, service, legal, practical and safety-related needs;
• Determine appropriate referrals to on-site partners including civil legal and law enforcement personnel;
• Maintain schedule of appointments for staff and on-site partners;
• Oversee volunteers to escort victims to onsite providers;
• Schedule appointments for clients with on-site partners;
• Provide daily accurate data collection and reporting to the FJC Administrative staff;
• Assess each client’s need for legal services;
• Provide case services and crisis intervention;
• Provide assistance in navigating the criminal and family court systems;
• Conduct client-centered assessments and help clients prepare risk management plans;
• Provide advocacy with criminal, housing, public benefits, and other systems;
• Participate in staff and partner meetings;
• Attend all relevant trainings;
• Communicate clients' needs and expectations with Family Justice Center advocates;
• Provide back-up coverage to front line staff, as well as lobby coverage; as needed;
• Maintain cooperative working relationships with Family Justice Center administration staff and civil legal and social service providers and;
• Perform other duties as assigned.

Interacts with:

• Family Justice Center staff and partners
• New York County District Attorney’s Office
• Family Court and Integrated Domestic Violence Court personnel
• Criminal Court personnel
• NYPD
• NYCHA staff
• New York County social, legal and medical service providers
• Other Safe Horizon staff

Knowledge and Skills:

Requirements:

• Bachelor’s Degree

Required:

• Able to generate own tasks and develop creative solutions to problems;
• Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence;
• Strong communication and organizational skills;
• Excellent interpersonal skills – must have the ability to be assertive;
• Must be well organized;
• Ability to work under pressure in a calm and reassuring manner;
• Must demonstrate the ability to work independently

Qualifications and Skills:

• At least two years of prior direct service experience in a social service setting is required, or a minimum of one year of direct service at Safe Horizon
• Experience working with survivors of domestic violence
• Experience with the criminal or civil justice system
• Possess leadership skills, excellent interpersonal skills, ability to work independently and collaboratively
• Knowledge of Microsoft windows is required
• Bilingual English/Spanish strongly preferred

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $23.63 - $25.63 Hourly

Full-time Hours: 35 Hours per week

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center