Operations Coordinator

About Housing Leadership Council of San Mateo County (HLC):

HLC is a membership organization working with communities and their leaders to produce and preserve affordable homes. HLC supports its members as they work to create and preserve well-designed, sensibly located housing at all levels so that everyone who works here, lives here, or grows up here can obtain a home they can afford. HLC and its allies:

• Advocate for housing policies that create affordability at all income levels
• Collaborate with local government, community members, and stakeholders to promote complete communities
• Educate through community-wide events such as San Mateo County Affordable Housing Week and Housing Leadership Day
• Develop leaders to speak up for housing opportunities for everyone in their communities.

Position Overview:

We are seeking a detail-oriented and proactive Operations Coordinator to manage various administrative tasks and support the overall operations of our organization. This role will involve handling account and file management; overseeing office management duties; providing IT and internet support; supporting internal meetings and community events; assisting with HR tasks, communications, and upholding our language justice initiative. The ideal candidate is highly organized, possesses excellent communication skills, and can handle multiple responsibilities effectively. This role provides a foundation for career growth within the organization, with pathways to expand responsibilities into fundraising and/or communications roles based on interests and organizational needs.

This job will begin as soon as possible. The position is full-time or part-time, non-exempt, and is 75% remote. This is an hourly position, paying $30.00-$32.00 per hour, Depending on Experience (DOE).

Key Duties and Responsibilities:

• Manage file management systems, ensuring accurate and up-to-date records for various aspects such as password management, email accounts, administration, human resources, finance files, and contracts.
• Oversee general office management, including phone systems, inventory and supplies, IT and internet support, printer maintenance, and addressing office issues and emergencies.
• Coordinate and manage the organization's calendar, including scheduling meetings, appointments, and events.
• Assist with hiring processes, including posting job openings, reviewing resumes, scheduling interviews, and coordinating onboarding and offboarding activities.
• Support the preparation and execution of board meetings, including compiling meeting materials and taking minutes.
• Provide administrative support to staff members, answering general inquiries and addressing day-to-day operational needs.
• Collaborate with the finance department to support financial administration tasks, such as creating invoices.
• Collaborate with the operations team to improve processes and implement efficiency-enhancing initiatives.
• Support development team to input donations, pledges, and gifts-in-kind into the CRM system and produce acknowledgements
• Oversee all public-facing communications, including website management, newsletter production, and social media coordination.
• Provide comprehensive event planning and logistics support across all organizational initiatives. Lead venue scouting, vendor coordination, and budget management for staff retreats, membership events, and major organizational programs. Deliver hands-on event-day support, including setup/breakdown, food coordination, materials transport, and onsite logistics management for events.
• Uphold HLC’s Language Justice Initiative, reinforcing inclusive practices across events, materials, and internal processes. Possibility of providing translation and interpretation services as needed.

Required Qualifications:

• Strong initiative, coordination, and organizational skills with attention to detail
• Aptitude for learning and understanding complex procedures (e.g., conducting literature reviews, maintaining internal systems, receiving constructive feedback, and applying improvements/demonstrating growth)
• Ability to work independently as well as with consultants, Board members, and employees who work remotely
• Intermediate level ability with G-Suite and Microsoft Excel
• Outstanding written and oral communication skills. Strong language and editing abilities
• Professional experience in office operations, coordination, and/or administration

Preferred Qualifications:

• Fluent in Spanish
• Knowledge of standard and nonprofit accounting principles, nonprofit finances, and public agency requirements
• Experience with website design and HTML

Position Title: Operations Coordinator

Status: Full-time, non-exempt (open to making it part-time)

Reports to: Associate Director

Work Schedule: Hybrid (approximately 75% remote)

Salary and Benefits:

$30.00-$32.00 per hour for 40 hours a week, depending on skills and experience. There is a possibility of part-time work.

Benefits for full-time employees include medical, dental, and vision insurance, a 403b retirement plan, 10 days paid sick leave, 12 paid holidays, 2 floating holidays and up to 20 days of vacation per year based on years of service. Other perks include a cell phone stipend, and 1 week paid office closures in the summer & winter.

How to Apply:

Please submit a resume AND cover letter to resumes@hlcsmc.org with “Operations Coordinator” in the subject line. The position is open until filled.

Equal Opportunity:

Housing Leadership Council is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.