Custodial Operations Supervisor (Day Shift)

The Custodial Operations Supervisor supports the Custodial staff, as well as provides exceptional service to elevate OMSI guest and staff experience. The Custodial Operations Supervisor is hands on in leading the teams and assisting in cleaning OMSI's campus. OMSI's Portland campus includes 219,000 square feet of museum space, along with multiple outbuildings totaling over 57,000 square feet. Main responsibilities include ensuring best practices, efficiency, and safety concerns are met. The Custodial Operations Supervisor reports to the Custodial Assistant Manager, as well as assists the Custodial Operations Manager in daily operational matters.

REQUIREMENTS:

Business Practices:

• Demonstrated interpersonal and communication skills and ability to provide strong culturally-responsive customer service;
• Demonstrated skills in teamwork and collaboration with colleagues with varied skills and responsibilities;
• Demonstrated problem-solving skills, with an emphasis on exercising initiative and good judgment while adhering to confidentiality, protocol, and community agreements;
• Demonstrated ability to pivot between individual and team work;
• Ability to handle multiple tasks, often with overlapping and time-sensitive deadlines;
• Demonstrated attention to detail with a high degree of accuracy.

Diversity, Equity, & Inclusion (DEI) Knowledge:

• Knowledge of current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters;
• Ability to train staff on customer service best practices, with an emphasis on advancing diversity, equity, and inclusion through a racial equity lens.

Strategic Knowledge: Custodial Skills

• Working knowledge of the proper methods, techniques, materials, disinfectants, tools and equipment used in modern custodial work;
• Working knowledge with operating and maintaining custodial equipment;
• Ability to troubleshoot and problem solve custodial-related issues;Ability to learn and follow safety and protocol regulations.

Supervision:

• Demonstrated organizational, project, leadership, and people management skills that encourage collaboration, team-building, and accountability that meet individual, departmental, and organizational deadlines and expectations;
• Ability to model and support a positive team dynamic with an emphasis on coaching and mentoring paid and unpaid staff using asset-based feedback;
• Ability to manage employee workloads across multiple and simultaneous projects;
• Ability to maintain excellent working relationships with a variety of partners.

Education & Work Experiences:

REQUIREMENTS:

Minimum 1 year prior commercial custodial experience, with the following:

• Developing experience working in a fast-paced environment, often with multiple and overlapping deadlines;
• Worked collaboratively with both small and large teams/departments to ensure high customer service quality.
• Minimum 6 months experience directly supervising staff.

Additional Requirements/Preferences; Including Licenses and Certifications

REQUIREMENTS:

• Pre-employment checks, such as criminal background checks and reference checks.

• Up to 2 weeks of wellness time per year with no waiting period. Hours carry over year to year up 520 hours;
• Multiple health plans to choose from with employee premiums paid 86% by OMSI;
• 403(b) retirement;
• Free annual OMSI Family Plus Membership ($175 value);
• Reciprocal Employee Attractions Pass - valid for unlimited free general admission for two at 31 Oregon cultural attractions;
• Discounts on summer programs for employee's children.