Operations Manager

Job Title: Operations Manager

Reports to: Executive Director

Location: Hudson, MA, onsite with some remote work

Job Type: Part-time, 30 hours per week

Pay: $28-32/hour, depending on experience level

To Apply: Email Maria Duffy: maria.d@freshstartfurniturebank.org

About Fresh Start Furniture Bank:

Fresh Start Furniture Bank is a volunteer-driven organization that provides gently used, free furniture and home goods to economically disadvantaged families and individuals. This year alone, we will furnish 700+ households with 35,000 items, most of which were donated by the public.

Position Summary:

Fresh Start is seeking an experienced leader to oversee the day-to-day operations of our distribution center. This is a hands-on position, working side-by-side with volunteers and staff. The ideal candidate must be energetic, proactive, an effective communicator, a strong manager, able to solve problems quickly, and have strong organizational and documentation skills to keep operations in order.

Key Responsibilities:

Distribution Center Operations:

• Manage store opening & closing procedures.
• Set daily shift priorities, inform the Volunteer Coordinator, and communicate these priorities consistently and effectively with volunteers.
• Oversee daily operations and resolve any issues that arise.
• Oversee all in-kind donations of goods from the public and other partners.
• Monitor inventory levels to ensure minimums are always available to clients, review online inventory for quality assurance, and monitor cycle counts.
• Evaluate inventory needs and adjust donation guidelines accordingly.
• Develop and implement process improvements and update documentation when needed.
• Ensure compliance with safety and operational protocols.
• Develop and maintain a safety training program.
• Communicate inventory needs to the social media team.
• Maintain relationships with local donors and community organizations for furniture donations.
• Help develop new supply and work with existing supply chain partners for bulk furniture donations.
• Order all supplies and mattresses, receive deliveries, and code receipts for accounting.

Call Center (a highly automated system for handling incoming calls):

• Oversee the donations call center volunteer team.
  • Ensure donors are receiving timely and appropriate responses and that accepted items are within current donation guidelines.
• Oversee the weekend truck schedule and volunteer crew; plan and communicate the transport routes for the donations pick-up team.

Other Duties:

• Manage vendor payments for mattresses, platform frames, and other supplies.
• Collaborate with the Volunteer Coordinator on staffing levels needed for every shift
• Participate in community events.
• Assist with grant-related data collection or operational metrics when needed.
• Analyze data to assist in long-term planning in collaboration with other staff members.
• Provide progress reports to the Executive Director.
• Other duties as assigned by the Executive Director.

Qualifications:

• 3+ years of experience in operations management, warehouse supervision, retail management, or a similar role.
• Proven track record of managing a large, diverse group of volunteers and/or employees.
• Ability to prioritize multiple requests in a very fast-paced environment.
• Experience in a warehouse environment and inventory management is preferred.

Skills and Abilities:

• Strong problem-solving skills.
• Strong documentation skills.
• Strong data entry skills.
• Well-organized, detail-oriented, and self-starting.
• Strong communication skills, both written and verbal.
• Ability to manage fluid volunteer teams effectively.
• Strong PC skills, including proficiency in Word, Excel, and Google Workspace.
• Comfortable working with warehouse management systems.
• Reliable internet connection for occasional remote work.
• Ability to manage budgets effectively.
• Ability to lift 50 pounds.
• This role requires prolonged periods of standing and walking while performing duties such as moving furniture and assisting clients and volunteers.

Work Location and Hours:

• Onsite work, approximately 8:30 am to 1:30 pm Monday, Tuesday, Wednesday, and Thursday, plus two Saturdays per month. Additional hours may be added based on organizational needs, with prior notice.
• Additional remote hours as needed.
• Paid hourly.
• Must have a valid Driver's License.
• Must reside within a reasonable commuting distance of Hudson, MA.

To Apply: Email Maria Duffy: maria.d@freshstartfurniturebank.org

Fresh Start Furniture Bank is an Equal Opportunity Employer committed to a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability.