Website & Salesforce Manager

About the Job

The National Communication Association (NCA) is seeking a results-driven professional to join our Communications & Membership team as the Website & Salesforce Manager, supporting and advancing NCA’s digital ecosystem, managing the Salesforce/Fonteva CRM, CMS, and digital platforms to enhance membership, events, resources, and organizational operations. This role serves as the primary administrator for core systems while working with internal teams and vendors to deliver reliable, accessible, and data-informed digital experiences.

Key Responsibilities

Website & Digital Platforms (Core Function)

• Manage and update NCA websites (WordPress/Drupal), ensuring accuracy, accessibility, SEO, and usability
• Coordinate enhancements, integrations, and vendor support
• Maintain content quality, site structure, and alignment with brand and accessibility standards
• Support updates to website policies (privacy, accessibility, terms of use)

Salesforce & Fonteva Administration (Core Function)

• Administer and support Salesforce/Fonteva (membership, events, payments) in coordination with vendors
• Manage users, permissions, configuration, and data quality
• Maintain automation, workflows, and reporting to support operations
• Coordinate integrations (e.g., website forms, SSO, third-party tools)
• Provide user support, training, and documentation

Convention Digital Operations (Key Function)

• Facilitate digital readiness for the annual Convention, including website, registration, and mobile app coordination
• Serve as liaison with A/V and digital vendors; assist with troubleshooting during the event
• Support pre-Convention testing and Fonteva registration/payment systems onsite
• Coordinate post-Convention updates, reporting, and content and multi-media distribution

Digital Analytics & Reporting (Integrated Function)

• Track and evaluate performance across web and CRM platforms
• Maintain dashboards and reports supporting membership, events, and programs
• Analyze trends and provide actionable recommendations to improve engagement

Content & Creative Support (Integrated Function)

• Create and update digital assets (e.g., web graphics, templates, light video editing)
• Ensure alignment with NCA brand and accessibility standards
• Coordinate with external designers or vendors for larger projects
• Maintain digital asset libraries

Digital Operations & Systems Coordination (Shared Function)

• Serve as a liaison with IT providers to maintain CRM, CMS, M365, Checkpoint, AWS, NCA-owned website domains, and other digital systems
• Support cross-platform functionality, integrations, and vendor relationships

Qualifications

• Bachelor’s degree or equivalent experience in communications, marketing, IT, or related field
• Salesforce Administrator Certification preferred
• 3–5+ years of experience with Salesforce and CRM systems, plus website management
• Strong experience with Salesforce (Fonteva a plus)
• Substantial background with WordPress
• Familiarity with Drupal
• Experience with reporting, dashboards, and data management (e.g., Google Analytics, CRM dashboards)
• Exposure to integrations, APIs, or single sign-on
• Skills in HTML, CSS, PHP, JavaScript and/or in other web technologies
• Demonstrate graphic design proficiency in Canva and Adobe Creative Suite, along with video production and post-production skills (e.g., Adobe Premiere Pro, Final Cut Pro)
• Strong organizational, communication, and problem-solving skills with a background in project management systems (Asana a plus)
• Ability to translate technical concepts for non-technical users
• An understanding of and commitment to inclusivity, diversity, equity, and access (IDEA) principles, aligning with NCA’s strategic initiatives

About NCA

NCA represents almost 6,000 scholars, teachers, practitioners, students, and affiliates, primarily in the U.S. and other countries worldwide. NCA is a scholarly society founded in 1914 and categorized as a 501(c)(3) non-profit organization with an annual operating budget of approximately $3.5 million. NCA is a collaborative environment with a small staff where teamwork is valued. For more information about NCA, please visit our website at www.natcom.org.

Location

NCA is located at 1765 N St., NW, in the vibrant Dupont Circle neighborhood in Washington, D.C. The office is Metro-accessible via the Red Line (Dupont Circle Station).

Work Mode

NCA operates in a hybrid work mode; two days in the office and three days at telework. Staff are expected to be in the office on Tuesdays for strategic planning and other ongoing discussions. The position requires travel to the NCA Annual Convention in November and approximately one additional trip per year. This position will work in the office on Tuesdays and Wednesdays. The work mode is regularly reviewed to meet the association's evolving needs. Such a review may necessitate changing the work mode designation for a position.

Location, Eligibility & Start Date

This position is open to candidates residing in the Washington, DC, Maryland, and Virginia (DMV) area. Applicants must be legally authorized to work in the United States. Please note that relocation assistance is not available for this role. The anticipated start date for this position is May 2026.

How to Apply

Several professional profiles may be well-suited to this position. Should your qualifications differ from those described below, but you believe this is the job for you, please do not hesitate to apply by emailing your resume and cover letter to communications@natcom.org. Please place Website & Salesforce Manager in the subject line. Applications will be reviewed and interviews conducted on a rolling basis. Interested parties are encouraged to apply as soon as possible.

Thrive, Grow, and Advance

Current Benefits Include

• Balance & Flexibility: Benefit from flexible hybrid work schedules, three weeks of paid time off (increasing with your tenure), extended time off from Dec. 24th through Jan. 1st, nine federal holidays, and additional days off, including the day after NCA Annual Convention and the day after Thanksgiving.
• Comprehensive Benefits: We provide 100% employer-paid medical, dental, and vision plans, as well as 80% employer-paid for dependents, plus offer optional Flexible Spending Accounts (FSAs) for health-related and dependent care expenses
• Financial Security & Growth: Receive a 7% employer contribution to your retirement plan based on your annual salary, as well as professional development opportunities.
• Connected Culture: Be part of a collaborative, supportive work culture focused on learning and connection through team-building activities, events, and retreats.