Development Operations Manager

ABOUT FPWA

Since 1922, FPWA has driven groundbreaking policy reforms to better serve those in need. We work to dismantle the systemic barriers that impede economic security and well-being, and strengthen the capacity of human services agencies and faith organizations so New Yorkers with lower incomes can thrive and live with dignity. FPWA engages in research and analysis-driven policymaking and advocacy; program and practice testing to inform policy change; strengthening capacity to build more effective and responsive organizations; and, raising awareness, educating and mobilizing on the issues and policies that most impede economic security and well-being.

Overview

FPWA seeks a highly organized and tech-savvy Development Operations Manager to strengthen the systems, processes, and data that drive fundraising success across institutional, corporate, individual, and board giving. Reporting to the Chief Development Officer, this role manages FPWA’s Salesforce database, oversees all gift processing and acknowledgments, and produces reports on giving levels and donor engagement. The Manager also supports donor stewardship, fundraising campaigns, event logistics, and departmental administration, including expense tracking.

This is a hands-on role for someone who thrives on organization, efficiency, and accuracy. The ideal candidate enjoys improving systems, managing data, and ensuring operational excellence to support fundraising goals. This is a great opportunity for a professional who cares deeply about FPWA’s mission and is eager to learn and grow within the development field.

Key Responsibilities

Systems, Processes, and Reporting

• Manage FPWA’s Salesforce database as well as all fundraising platforms, ensuring accurate data entry, coding, segmentation,
• reporting and research.
• Maintain the integrity and organization of donor, funder, and prospect information.
• Oversee all gift processing and acknowledgment workflows, ensuring timeliness, accuracy, and a donor-centered approach.
• Produce regular reports on giving levels, donor activity, and fundraising performance for leadership and board review.
• Support the ongoing improvement of data management systems, processes, and reporting tools.
• Manage departmental invoicing, expenses, and reconciliation with the Finance team.
• Provide day to day support to the Chief Development Officer, including scheduling, expense submissions, and tracking key deliverables.

Donor Relations and Fundraising Support

• Partner with the Development team to coordinate annual campaigns, appeals, and special initiatives.
• Support the development of donor stewardship processes that strengthen relationships and retention.
• Conduct donor and prospect research to identify potential major, corporate, and institutional funders, and prospective board members.
• Maintain systems for tracking donor interactions, acknowledgments, and engagement history.
• Manage lists for solicitations, cultivation mailings, and fundraising communications.
• Support logistics and operations for donor, board, and cultivation events, including guest tracking, vendor coordination, and materials preparation.

Departmental Coordination and Administration

• Monitor internal workflows, deadlines, and deliverables across all fundraising channels.
• Collaborate with colleagues to ensure accurate financial and donor information for proposals and reports.
• Maintain organized records and documentation for the department.
• Contribute to department-wide planning and evaluation processes.
• Represent FPWA with professionalism and commitment to donor-centered service.
• Other duties as assigned

Qualifications

• Bachelor’s degree required.
• 3–7 years of experience in nonprofit development operations, fundraising administration, or data management.
• Proficiency in Salesforce required
• Strong technical skills, including Excel, PowerPoint, Microsoft Outlook,
• fundraising and data reporting tools.
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Excellent judgement and positive can-do attitude.
• Commitment to FPWA’s mission and enthusiasm for learning and growth within fundraising.

SALARY & BENEFITS

• Salary range: $70,000 minimum to $85,000 maximum, commensurate with experience.
• Excellent Benefit Package including medical, dental, vision, life, 403(b) with match and more.
• Ample Vacation Time: Four weeks of paid vacation accumulated during the year plus 12 company holidays.
• Professional Development: Resources committed to bolster professional and personal growth.
• Modern & Flexible Work Environment: Our staff work out of a beautifully designed open workspace with flexible and tech-equipped meeting spaces to support different workstyles, promote team building and collaboration.

TO APPLY: PLEASE SUBMIT A COVER LETTER and RESUME via BambooHR.

No phone calls or other inquiries please.

FPWA IS AN EQUAL OPPORTUNITY EMPLOYER

FPWA is committed to employing people who reflect the diversity of our member agencies and the communities and people they serve. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, or caregiver status.

SALARY & BENEFITS

• Salary range: $70,000 minimum to $85,000 maximum, commensurate with experience.
• Excellent Benefit Package including medical, dental, vision, life, 403(b) with match and more.
• Ample Vacation Time: Four weeks of paid vacation accumulated during the year plus 12 company holidays.
• Professional Development: Resources committed to bolster professional and personal growth.
• Modern & Flexible Work Environment: Our staff work out of a beautifully designed open workspace with flexible and tech-equipped meeting spaces to support different workstyles, promote team building and collaboration.