Senior Salesforce & Systems Administrator

Position Summary:

The Senior Salesforce & Systems Administrator serves as the technical lead and primary administrator for ICIC’s Salesforce environment and connected platforms. This role is responsible for maintaining, optimizing, and strategically enhancing Salesforce and its third-party integrations to meet evolving organizational needs. As ICIC’s systems expert, the Senior Salesforce & Systems Administrator serves as a centralized technical resource for internal teams, supporting them in optimizing their use of technical platforms, streamlining processes, enhancing data integrity, and ensuring impactful and efficient use of Salesforce and related platforms across departments. This role requires both hands-on Salesforce expertise and the ability to translate organizational priorities into technical solutions.

This role reports to the Director of Data Strategy & Innovation (DSI), the department that oversees ICIC’s organization-wide data and Salesforce governance and drives innovation through the development of new strategic programs and initiatives.

Essential Duties and Responsibilities:

• Salesforce & Systems Administration (50%)
  • Serve as the primary system administrator for ICIC’s multi-cloud, customized Salesforce environment (~40 users), ensuring reliability, scalability, and optimal system performance
  • Oversee all Salesforce administrative functions, including user account creation and management, permissions, page layouts, generation of key reports and dashboards, creation of new fields, validation rules, and security settings
  • Manage and maintain all Salesforce managed packages as well as integrations with third-party systems, including but not limited to: Account Engagement (Pardot); Alchemer; EventSpark; Givelively; Zapier; and Stripe. Additional third-party systems may be added in the future
  • Design, implement, and maintain advanced automations, triggers, and processes using Flow and other declarative / AppExchange tools
  • Document key configurations, processes, and policies to support system continuity
  • Manage sandbox environments for testing, and deployment of new configurations or automations, ensuring proper change management and documentation.
  • Maintain strong data governance, integrity, and hygiene across all systems, including routine batch data uploads and updates using tools such as Apsona
  • Proactively identify system enhancements and opportunities for automation or process improvement
  • Evaluate and implement new Salesforce AppExchange tools and integrations as organizational needs evolve
  • Stay current on Salesforce platform releases, best practices, and emerging technologies; make recommendations for ongoing system improvements
  • Liaise with vendors to ensure timely contract renewals, license management, and payment processing for Salesforce and related technology platforms
• Cross-Departmental Salesforce & Systems Support (40%)
  • Collaborate with ICIC leadership to align Salesforce architecture and data strategy with organizational goals
  • Partner with ICIC’s internal teams to ensure systems support reporting, marketing, fundraising, and operational goals
  • Serve as the central technical resource for teams across ICIC, providing expert guidance and support on Salesforce and connected platforms
  • Develop and deliver internal staff trainings and training documentation to improve user adoption, confidence, and efficiency, and help make teams as self-reliant as possible
  • Train new ICIC staff members on Salesforce and related platforms
  • Serve as point of contact on platform-related troubleshooting requests and implement feedback on system improvements as needed
• Data Request Support (10%)
  • Provide ad hoc support for more complex organization-wide data requests
  • Calculate key organization-wide statistics for ICIC’s annual impact report and other institutional reporting needs
• Other Duties As Assigned

Qualifications:

Our ideal candidate is a highly-organized self-starter with at least 4 years of experience as a Salesforce Administrator or equivalent technical role. Candidates should have significant experience providing Salesforce support within an organization. In addition, this person should be comfortable working in a fast-paced environment. This person will be inspired by ICIC’s mission and work and passionate about supporting small businesses in need of resources to help them grow.

The ideal candidate will have:

• 4+ years of experience as a Salesforce Administrator or equivalent technical role
• Advanced proficiency with Salesforce configuration, automation (e.g. Flow), and debugging processes
• Experience managing and maintaining Salesforce-integrated platforms
• Proficiency in Excel and reporting/analytics tools
• Experience with Account Engagement (Pardot) strongly preferred
• Experience with marketing automation, survey, event management, donation, or similar platforms (e.g., Alchemer, Zapier, EventSpark, Stripe, Givelively) strongly preferred
• Salesforce Administrator and/or Advanced Administrator certification strongly preferred
• Ability to translate user requirements into technical solutions
• Strong understanding of data management, system architecture, and platform scalability
• Strong data presentation, written, and oral communication skills
• Strong problem solving, critical thinking, organizational skills and attention to detail
• Excellent multi-tasking and prioritization skills, including problem-solving and overcoming challenges
• Collaborative, solutions-oriented team player who enjoys working with other team members and departments

This is a full-time remote position. We are currently recruiting candidates from the following states: CA, CO, FL, GA, IL, MA, MD, MI, NC, NJ, NY, OH, OR, PA, TX, and VA.

ICIC is dedicated to fostering a diverse and inclusive organization. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender identity, family status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

ICIC participates in E-Verify to confirm that all new hires are authorized to work in the U.S. Please see the Participation Poster and Right to Work Poster for more information.

• Three weeks of vacation per year to start, with an additional day added for each year of service up to 5 years
• Thirteen days of paid holidays, half days on Fridays before long weekends, plus one floating holiday
• Ten days of paid sick leave and two days paid personal leave each calendar year
• Health, Dental, Vision Insurance (70% paid by ICIC)
• 401(k) Retirement Plan with employer matching up to 4% after the first year of employment
• Up to 16 weeks of paid Parental leave
• Individual Professional Development benefit of $1000 each year
• Eligibility for the Federal Public Service Loan Forgiveness program