Administrative Coordinator

About OUR HOUSE NYC

OUR HOUSE NYC is New York City's first dedicated grief support center. We provide comprehensive, compassionate services to children, teens, and adults navigating the death of someone close—offering support groups, community education, and resources to help grievers find hope and healing.

Our goal is to build an enduring resource for grief support in our city. Our small, mission-driven team is in our first full year of operations in New York City, creating the systems, culture, and programs that will serve thousands of New Yorkers with care, consistency, and excellence.

Position Summary

OUR HOUSE NYC seeks a Part-Time Administrative Coordinator to anchor our front desk and provide reliable administrative support for our team. This role is ideal for someone who brings warmth and professionalism in equal measure—and who can hold space for people arriving during a difficult chapter of their lives.

Position Summary

OUR HOUSE NYC seeks a Part-Time Administrative Coordinator to anchor our front desk and provide reliable administrative support for our team. This role is ideal for someone who brings warmth and professionalism in equal measure—and who can hold space for people arriving during a difficult chapter of their lives.

Primary Responsibilities

Reception & Front Desk (≈40%)

• Serve as the first point of contact for visitors with warmth and professionalism
• Keep the reception and bistro area welcoming, organized, and stocked
• Receive and route inquiries; respond to routine questions and escalate appropriately

Administrative Support (≈40%)

• Provide scheduling, logistics, and document preparation support to the team
• Order supplies and coordinate routine vendor and facilities requests
• Maintain office checklists and ensure recurring tasks are completed reliably
• Support logistics for meetings, workshops and volunteer trainings (e.g., room setup, materials prep, calendar coordination)

Systems & Data Entry (≈20%)

• Enter and update information in our database, following established workflows
• Flag inefficiencies or suggest improvements when you notice them

Qualifications

• 2+ years in administrative, reception, or customer-facing coordination roles
• Demonstrated reliability: consistent attendance, follows through on routine tasks without reminders
• Resourceful and self-directed: able to figure things out when instructions aren't complete, asks clarifying questions, proposes solutions
• Calm, grounded presence—comfortable being around people who are grieving or emotionally distressed
• At ease learning new systems, technologies, and tools

Preferred

• Experience in nonprofit, healthcare, hospice, social services, or faith-based settings
• Experience in growing organizations where processes are still being built
• Bilingual English/Spanish

Physical/Environmental Requirements: This role involves sitting at a desk or standing in the reception area for extended periods, occasionally lifting and carrying supplies up to 25 lbs, and setting up meeting rooms for events and trainings.

OUR HOUSE NYC is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds and experiences.