Department of Disability and Aging Services Case Manager (DAS CM)

POSITION TITLE: Department of Disability and Aging Services Case Manager (DAS CM)

LOCATION/NEIGHBORHOOD: 65 Laguna Street, San Francisco, CA 94102

San Francisco neighborhood – Hayes Valley, Upper mid-market

REMOTE/ON-SITE/COMBO: Combo – 1 day a week remote possible

DEPARTMENT: Community Support Services

REPORTS TO: Manager of Direct Care Services

FLSA STATUS: Full-time, Non-exempt

FTE STATUS: 1.00

PAY: Expected: $29.90-$31/hr (Pay band: $29.81-$35.58/hr)

PUBLIC TRANSIT PROXIMITY: ½ block from F Line, 1 block from Bus lines 6 & 7;

.4 mi from Church Street MUNI

SCHEDULE: Number of hrs. per week: 40hrs

Days of the week: Monday through Friday, 9:00 am – 5:30 pm,

some evening and weekend hours may be required.

ABOUT OPENHOUSE: Openhouse was founded in 1998 to empower Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) older adults to overcome the unique challenges they face as they age by providing welcoming housing, resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQIA2S++ older adults to improve their overall health, well-being, and economic security. We are dynamic and entrepreneurial on the leading edge of the growing field of aging services for LGBTQIA2S++ elders at the local, state, and national levels. Openhouse believes in manifesting opportunities with, and not just for, LGBTQIA2S++ older adults to build and reconnect with community by providing housing, direct services, and community programs.

Openhouse is committed to building a diverse, inclusive, and equitable workplace. We encourage applications from people of all backgrounds, including but not limited to candidates who identify as women, people of color, members of the LGBTQIA2S++ community, and individuals across the gender spectrum. We recognize that systemic inequities may discourage some candidates from applying unless they meet every qualification listed. If you believe your skills and experiences align with the role and you are passionate about our mission, we encourage you to apply. We value the unique perspectives and talents that each individual brings to our organization. Openhouse is an Equal Opportunity Employer and does not discriminate based on any characteristics protected by law.

POSITION SUMMARY: The DAS Case Manager provides comprehensive, client-centered case management services to LGBTQ+ older adults and adults with disabilities experiencing housing instability, health concerns, and complex psychosocial challenges. This role includes in-person services at our offices and home visits throughout San Francisco. The Case Manager partners with clients and their support networks to develop strengths-based care plans, coordinate services, advocate during crises, and monitor progress to ensure clients remain safely housed and connected to needed resources. This is a highly relational, community-based role for someone who brings clinical judgment, housing systems knowledge, and a deep commitment to LGBTQIA2S++ affirming and trauma-informed practice.

Essential Functions and Approximate Percentage of Time

Essential Function

Approximate Allocated Time

Client Assessment & Care Planning 50%

Care Coordination & Advocacy 20%

Documentation & Reporting 15%

Team Collaboration & Professional Development 10%

Client Transportation 5%

KEY RESPONSIBILITIES:

Client Assessment & Care Planning

• • Conduct intake, assessment, and enrollment for eligible clients
  • Develop client-centered, strengths-based care plans
  • Coordinate and authorize services based on assessed needs
  • Conduct quarterly home visits and monthly client contacts (minimum)
  • Complete annual reassessments and discharge planning

Care Coordination & Advocacy

• • Coordinate housing, medical, behavioral health, and social services
  • Advocate during crisis situations related to housing or health
  • Collaborate with community providers and public benefits systems (Medi-Cal, IHSS, Medicare, etc.)
  • Partner with DAS centralized intake for referrals

Documentation & Reporting

• • Maintain timely, accurate case notes and service documentation
  • Enter and update required information in DAS OOA GetCare database
  • Submit monthly units of service reports to meet contract deliverables

Team Collaboration & Professional Development

• • Participate in weekly case conferences and team meetings
  • Attend supervision meetings and external clinical consultation
  • Engage in continuing education and training

Client Transportation (Occasional)

• • Provide transportation support to housing, medical, or benefits appointments as part of care coordination
  • Ensure client dignity, safety, and confidentiality during transport
  • Follow all Openhouse vehicle use and safety policies

REQUIRED QUALIFICATIONS:

• 1–3 years of experience working with older adults and/or adults with disabilities
• One year of demonstrated case management experience in community health, aging services, or homeless services systems
• Knowledge of housing, medical, and psychosocial issues impacting LGBTQ+ older adults
• Strong communication skills with clients, caregivers, and interdisciplinary teams
• Ability to manage documentation and meet contract reporting requirements
• Ability to travel locally throughout San Francisco for home visits
• Fluency in English

PREFERRED QUALIFICATIONS:

• Bachelor’s or Master’s degree in social work, psychology, counseling, gerontology, or related field
• Experience in motivational interviewing, behavioral health, or advocacy
• Familiarity with Medicare, Medi-Cal, IHSS, and behavioral health systems
• Experience with government-funded case management systems
• Multilingual proficiency
• Experience working with older LGBTQIA++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.

DRIVING & BACKGROUND REQUIREMENTS:

Because transportation of clients is an essential function of this position:

• Valid California driver’s license in good standing required
• Proof of current auto insurance (if using personal vehicle)
• Satisfactory Motor Vehicle Record (MVR) review required
• Successful completion of a background check (criminal history and driving record), in compliance with California law and San Francisco Fair Chance Ordinance

Openhouse engages in a good-faith interactive process for reasonable accommodation in accordance with FEHA and the ADA.

EXPECTED WORKING CONDITIONS:

• Must be able to travel locally to meet with clients offsite.
• Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily.
• Must be able to work in a shared office space, with moderate levels of noise.
• Ability to safely operate a motor vehicle and transport clients in a respectful, trauma-informed, and culturally responsive manner.
• Ability to assist clients entering and exiting a vehicle when appropriate (within safe practice limits).
• Ability to travel throughout San Francisco and surrounding areas as needed.

ESSENTIAL FUNCTIONS & COMPLIANCE:

The responsibilities described above, including occasional transportation of clients, are considered essential functions of this position. The Case Manager must be able to perform these essential duties with or without reasonable accommodation, in accordance with the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA).

COMPENSATION & BENEFITS:

Starting range: $29.90–$35.58/hour, commensurate with experience.

Openhouse offers a collaborative and supportive work environment and competitive benefits, including:

• • Health insurance (full-time employees)
  • Dental, vision, and long-term disability insurance (full & part-time employees)
  • 18 paid holidays
  • 18 days paid vacation annually (prorated for part-time employees)
  • 1 paid wellness day per month
  • 401(k) with employer match (after one year)
  • Employee Assistance Program (EAP)
  • Commuter benefits
  • Legal name and gender change benefit

FAIR CHANCE & EQUAL OPPORTUNITY:

Pursuant to the San Francisco Fair Chance Ordinance and the California Fair Chance Act, Openhouse will consider qualified applicants with arrest and conviction records. Background checks occur only after a conditional offer of employment. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to the applicant. After making a conditional offer and running a background check, if Openhouse is concerned about a conviction(s) that is directly related to the job, the applicant will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. More information about the Fair Chance Act can be found by visiting https://calcivilrights.ca.gov/fair-chance-act

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Email your resume and cover letter describing your interest in working with LGBTQ+ older adults to:

HR@openhousesf.org

• • Health insurance (full-time employees)
  • Dental, vision, and long-term disability insurance (full & part-time employees)
  • 18 paid holidays
  • 18 days paid vacation annually (prorated for part-time employees)
  • 1 paid wellness day per month
  • 401(k) with employer match (after one year)
  • Employee Assistance Program (EAP)
  • Commuter benefits
  • Legal name and gender change benefit