Director People Experience

Summary: Reporting to the Senior Director of People Experience, the Director of People Experience: 1) Using a customer service approach provides people relations consultative services to client group by providing guidance on employee relations policies and practices 2) Monitor and help to enhance employee morale 3) Function as primary PX contact for all client group employees and 4) The agency is committed to infusing our anti-racism value into all our work at Safe Horizon and its culture. As People Experience team members, we are tasked with connecting our values to our culture and helping our staff align with our culture. Our People Experience Team is seen as a group that understands our Anti‐racism initiative and value, and as a group that is leading the way.

Responsibilities:

• Supports partner group leaders regarding their employee relations, performance management and other People Relations issues.
• Using a customer service approach, provides counsel and support to management on the appropriate interpretation and application of human resources policies, including support and counsel on organizational structure and workflow management.
• Provides guidance in managing employee relations issues by coaching and counseling client group leaders on performance management and other People Relations matters.
• Ensures compliance with internal policies and external agents, e.g., governmental agencies and contract funders.
• Conducts performance coaching, advising and mediation, as needed.
• Attend departmental meetings.
• Connect with our staff to reinforce a strong trusting working relationship by visiting assigned program site locations.
• Facilitate monthly new hire orientation.
• Conducts investigations in response to employee complaints, employment litigation, and workplace grievances.
• Other duties as assigned.

Professional Experiences:

• A demonstrated ability to formulate creative solutions to human resource challenges.
• A demonstrated ability to manage and initiate human resource functions in a fast-moving environment of highly skilled professionals.
• Experience utilizing HRIS systems.
• Experience providing support and counsel to managers.
• Ability to multitask and manage assignments independently
• Ability to communicate and work with various department and employee levels

Required skills:

• Excellent verbal and written communications skills.
• Ability to work with all organizational levels
• An ability to analyze work force issues and make appropriate recommendations.
• Sensitivity to the internal and external political implications of the human resources function.
• Ability to manage multiple projects simultaneously.
• Microsoft office and computer skills required

Qualifications:

• BA/BS degree in Human Resources, or related field, or equivalent relevant experience.
• Knowledge of HRIS database functionality, (preferably UKG Pro), report writing and running queries is highly desired.
• Expert technical knowledge of MS Office (Excel, PowerPoint, and Word)
• 5+ years of human resources generalist experience. Not-for-Profit experience a plus
• Demonstrated knowledge of HR relevant laws and policies
• Superior analytical, evaluative, and problem-solving abilities along with demonstrated success advising and coaching managers
• Excellent written, oral, and interpersonal communication skills
• Ability to manage multiple, complex tasks, and shifting priorities under tight deadlines
• Demonstrated strategic planning, project management, and resource allocation skills
• Effective interpersonal/customer service skills, presentation and public speaking skills
• Ability to interact with all levels of staff members within the agency
• Understanding of relevant employment laws

Safe Horizon is currently operating under a hybrid model of onsite and remote work. Please note that this role is currently expected to work onsite 2 days per week, however this is subject to change.

Hiring Range: $90,400 - $101,700

Full-time Hours: 35 Hours per week

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

Qualifications

Skills

Preferred

Creative Thinking

Advanced

Communication

Advanced

Active Listening

Advanced

Analytical

Advanced

Crisis Intervention

Advanced

Conflict Resolution

Advanced

Behaviors

Preferred

Team Player: Works well as a member of a group

Functional Expert: Considered a thought leader on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.