Senior Program Manager, Metro Team

Senior Program Manager, Metro Team

Location: New York, NY (Hybrid)

Who we are:

For over 30 years, CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:

• Helping communities create over 385,000 homes for individuals and families who did not have one;
• Bringing hope to thousands who thought they would live on the streets or reside in institutions and
• Ensuring a stable home for each and access to the services that brings healthcare, recovery, and skill-building to their doorsteps.

CSH has proven supportive housing can change the lives of individuals, families, and communities. We have created a team of nationally recognized experts dedicated to our organization and its goals. We attract talented and diverse individuals, offer competitive salaries and benefits, generous leave and paid time off, and fully embrace the philosophy that work-life balance is achievable. Intending to attract proven candidates committed to making a difference and who aspire to advance our mission, CSH is now accepting applications for a Senior Program Manager (SPM) based in New York. Applicants must reside in the State of New York within commutable distance to CSH’s NYC office. The position is hybrid working in the NYC office with anticipated travel throughout New York City and State as needed, and occasional national travel for work related meetings.

Why we need you:

CSH is seeking a results-oriented individual committed to sharing their talent to lead efforts to expand housing and services for highly impacted populations.

What you will do:

• Work throughout the Metro Team geography (NY, NJ, PA), with a primary focus in New York, on projects that preserve and/or increase quality supportive housing.
• Manage projects, ensuring clearly defined team roles, on-time and on-budget deliverables, and delivery of quality products. CSH expects project managers to foster a work environment based on quality teamwork, mutual accountability, and high-quality performance.
• Establish and maintain valuable relationships and partnerships to foster collaboration between CSH and state and local partners to build support and capacity for supportive housing.
• Support efforts to create a multi-sector approach to serving vulnerable populations and promote measurable systems integration and beneficial change.
• Support the facilitation of supportive housing institutes and/or training academies, including team recruitment and content development.
• Provide technical assistance to supportive housing program and development teams in partnership with our Community Investment team. Technical assistance includes partnership development, service delivery best practices, assistance navigating community opposition, policy development, and other areas as needed.
• Represent CSH in internal and public forums, including CSH committees, training sessions, public presentations, and meetings with external partners, policymakers, and stakeholders.
• Create and deliver in-person and virtual technical assistance (TA), trainings, and facilitation. In all TA, incorporate an emphasis on community ownership in all CSH led projects by addressing disparities in housing and services, and to engage and collaborate with culturally specific individuals and organizations, and persons with lived experience.
• Identify opportunities and lessons from projects to disseminate recommendations and impact across CSH teams and regions, making appropriate connections to share knowledge, experience, and advice. Support business development and teamwork planning.
• Contribute to, update, and/or maintain reporting systems and other tracking tools related to CSH’s reporting requirements. Reporting requirements include a detailed monthly summary report and quarterly and annual reports to funders.
• Perform any other organization-related duties or special projects as directed by the Director.

How we work:

CSH staff are adaptable, entrepreneurial, creative, and flexible problem-solvers. We are strategic thinkers committed to respectfully treating each other—and the communities we serve. You should share a passion for the CSH mission and possess the skills to meet the expectations of this role to help shape how we share our ambitious mission.

Specifically, we are seeking:

• At least 7+ years experience working in the field of supportive housing, affordable housing, behavioral and/or primary healthcare, homeless services, community development, and/or related fields. The ideal candidate will have experience with policy, housing development, and delivery of affordable housing and supportive services.
• Bachelor’s degree or equivalent, or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position. This includes lived experience of homelessness, housing instability, mental health services, participation in housing programs, etc., and professional and/or volunteer experience in the homelessness field.
• Project management experience, including tracking and monitoring budgets and meeting deadlines with moderate supervision; this experience includes demonstrated leadership and organizational skills and the ability to manage project teams.
• Knowledge of policy work to advance supportive housing and improve cross-sector system integration including (but not limited to) Healthcare/Medicaid, Child Welfare, Justice, Aging, Olmstead compliance, etc.
• Ability to facilitate discussions and train large groups virtually and in person.
• Experience incorporating the perspectives of multiple communities in the consideration of impacts and outcomes of a decision-making process.
• Strong verbal and written communication skills, facilitation and training, active listening, and ability to present to diverse audiences and communities.
• CSH uses a Microsoft Office environment. Proficiency is required, as well as a commitment to self-learn and achieve proficiency upon hire.
• Candidates seeking to work remotely or hybrid must provide their own access to a secure high-speed internet signal (preferably hard wired) at a capacity sufficient to support video, web, and email processing simultaneously based on their personal work environment. This is typically 100Mb and above.
• Frequent local and regional travel, and occasional national travel, is required. Travel ranges by position and geography; an estimate for most Senior Program Managers is 25-40%.

Compensation:

CSH offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our range for Senior Program Manager (SPM) is:

• SPM in highest geography (E.G. New York City) $103,000 - $129,000

Our ranges are broad, and it is customary for candidates to join CSH at the lower half of the range to leave room for growth, learning, and development in the role and range. It is uncommon for starting salaries to fall above the mid-point. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles, and expertise related to the qualifications. This information is offered in support of our commitment to transparency.

Interested in joining our team as a leader in the national supportive housing movement?

To Apply: Candidates should apply through the link. All candidates should attach their Resume, Cover Letter, and Salary Expectations as one Microsoft Word or PDF document. We encourage applications by July 14, 2025 to ensure consideration.

At CSH, we believe that benefits are an essential part of your overall compensation. CSH offers a comprehensive array of valuable benefits to protect your health, family, and way of life. In addition, CSH supports continuing education. We believe that both employees and CSH benefit when employees actively participate in their career development.

Vacation & Leave

• 33 days of paid time off annually, accrual starts immediately.
• 10 paid holidays

Health & Wellness

• Best-in-class medical insurance plus dental and vision with a nationwide network of providers (domestic partners eligible)
• TouchCare for health advocacy for your whole family at no cost
• $500 Annual Stay-Well Reimbursement Benefit
• CSH Paid Leave (in conjunction with FMLA)
• Value-added fitness/nutrition/weight-loss programs through health insurer
• Health Care and Dependent Care Flexible spending accounts (FSAs)
• Employee assistance program (EAP)
• Pre-Tax transportation plan

Income Protection & Retirement

• Life insurance at no cost, plus voluntary coverage
• Short and long-term disability at no cost
• 403(b) plan with an employer match

Education & Training

• Full access to LinkedIn Learning at no cost
• Webinars, trainings, and courses at no cost
• Opportunities to cross-train and shadow
• Shared expenses of approved educational programs