Operations and Programs Associate

Position Overview

The Operations and Programs Associate (OPA) plays a critical role in supporting new program launches and advancing TasselTurn’s multi-state operational presence and strategic priorities. This role is designed for a highly organized, detail-oriented professional who thrives in an entrepreneurial environment and enjoys seeing an idea transform from into meaningful solutions. This is a part-time, hybrid position based in Chicago.

Job Description

Reporting directly to the Chief Experience Officer (CEO), the OPA provides hands-on administrative and project support in the areas of programming, office management, marketing and communications, and new site development and launches. The OPA helps ensure the smooth execution of day-to-day activities, ranging from coordinating interviews and onboarding new staff, to managing new partner relationships, maintaining tech stack, research, and producing content to keep multiple partners and audiences engaged.

The OPA is a forward thinking problem-solver who anticipates needs, keeps projects moving forward, and ensures follow-through on key priorities. By combining administrative excellence with a service-minded approach, this role strengthens TasselTurn’s ability to scale.

Key Responsibilities:

People Strategy and Management

• Coordinate and schedule interviews, communicate with candidates throughout the hiring process, and ensure a professional and positive candidate experience.
• Prepare comprehensive onboarding materials and coordinate logistics for new hire orientations to ensure employees feel welcomed, equipped, and ready to contribute.
• Draft internal communications related to HR policies, updates, and site-wide announcements to promote clarity and transparency.

Operations

• Monitor and replenish partner site inventory
• Maintain and optimize digital workspace tools (Zoom, Asana, GoogleSuite) by organizing folders, updating content, and ensuring user-friendly access.
• Track IT issues, log resolutions, and maintain an up-to-date inventory of partner site technology and equipment assets.
• Assist with the coordination of Education Coach Experience logistics and training.
• Maintain updated documentation of office protocols and ensure all staff are informed and in compliance.

Marketing and Social Media Communications

• In collaboration with the Communications lead, draft and schedule engaging social media content across multiple platforms (Facebook, Instagram, LinkedIn, etc.) to highlight impact stories, events, and milestones.
• Gather, organize, and catalog stories, photos, and testimonials from schools for use in newsletters, reports, recruitment and donor engagement materials.
• Assist with maintaining a year-round content calendar and assist in designing, drafting, and distributing a quarterly e-newsletter.
• Assist with updating and maintaining TasselTurn’s website, ensuring all content is accurate, visually appealing, and aligned with brand guidelines.

Development Event Management and Support

• Provide end-to-end logistical support for development events, including managing RSVPs, coordinating vendors, creating event materials, and overseeing setup/teardown.
• Track event budgets and sponsorship commitments, providing updates to the CEO as needed.
• Draft and distribute event-related communications, including invitations, briefing documents, run-of-show scripts, thank-you notes, and follow-up correspondence.
• Maintain and organize event supply inventory; ensure all materials are prepared, transported, and returned in good condition.
• Support post-event evaluation by compiling notes, reconciling budgets, and tracking attendee engagement.

Executive Office

• Monitor CEO’s calendar, email, and appearance and commitments are kept.
• Coordinate communications, meeting logistics, and materials preparation for the Advisory Board, ensuring members are informed and engaged.
• Assist in planning and executing major launches and events (New Partner Activation, Virtual College Tour), including volunteer coordination, program support, and on-site logistics.
• Compile data, prepare materials, and create reports to support strategic planning, progress tracking, and decision-making.

Qualifications:

• Highly organized with strong attention to detail and follow-through.
• Excellent written and verbal communication skills; ability to tailor messaging for different audiences.
• Skilled in managing multiple priorities, timelines, and stakeholders in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable learning new systems (e.g., Salesforce, SharePoint).
• Experience in administrative support, event coordination, marketing/communication, or operations preferred.
• Strong interpersonal skills with service-oriented approach and the ability to work collaboratively across teams.
• Demonstrated commitment to inclusivity and belonging.
• Bachelor’s degree or equivalent work experience preferred.

Position Details

This is a part-time, hybrid, non-exempt position starting at approximately 20 hours per week. The hourly rate is $28–$35, depending on experience. Team members work remotely Monday through Thursday, with required in-office hours every Wednesday from 9:00 a.m. to 3:00 p.m. at TasselTurn’s River North office. As the organization grows, there is potential to increase hours and responsibilities, with the possibility of transitioning into a full-time role.

Other Relevant Information

Due to the volume of applications we receive, we kindly ask that applicants do not contact TasselTurn team members directly via LinkedIn. All inquiries should be submitted through the application process outlined here.