Site Manager

MAJOR FUNCTIONS:

Responsible for delivery of service to clients. Ensures program is administered in consistent and equitable manner. Supervises emergency services to staff and works with Volunteer Coordinator to recruit and engage volunteers, as appropriate. Serves as liaison and resource to the community. Assists with mobile distributions and special events, as needed.

ESSENTIAL FUNCTIONS:

• Oversees the site operations including policies and operational procedures for delivery of services to clients at assigned location to ensure they are consistent, equitable and of high quality.
• Supervises direct service employees, including intake, advocates and pantry personnel and oversees volunteers working in these areas.
• Both directly processes applications for emergency rental and utility assistance and oversee advocates who are processing applications. This involves determining client eligibility, verifying documentation, and maintaining required records.
• Keeps informed about regulations, policies, and procedures and provides appropriate training and support to staff and volunteers.
• Works collaboratively with other staff members to ensure services are provided in a professional and safe manner.
• As appropriate, works with other social service agencies to secure services for clients and cultivate and maintain relationships with donors and volunteers.
• Works collaboratively with other staff members to recognize volunteers.
• Assists with special events including Thanksgiving and major food drives.
• Serves as a liaison and resource to the community.

SUPERVISORY RESPONSIBILITIES:

• This position directly supervises staff and volunteers working onsite.

ADDITIONAL RESPONSIBILITIES:

• • Assumes all other duties and responsibilities as assigned by Deputy Director

REQUIRED EDUCATION AND EXPERIENCE

• • Counseling, advocacy, and case management skills, normally obtained through a degree in Social Work, Sociology, Public Health, etc. or 3+ years comparable experience in a social service organization.
  • 1 year of supervisory experience.
  • Demonstrated proficiency with computer skills for accurate record keeping and reporting.
  • Strong planning, organizational and communication skills.
  • Microsoft office proficiency and the ability to learn other systems.
  • Must be passionate about the organization’s mission and its impact on the community.

PREFERRED EDUCATION AND EXPERIENCE

• • 3 years’ experience in a food bank setting.
  • 2-4 years of supervisory experience.
  • Bilingual-English/Spanish (both written and spoken).
  • Public speaking experience.

COMPETENCIES

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Guest Service - Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits feedback to improve service; Responds to requests for assistance; Meets commitments.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be available to attend at least two CFA events per year, one of which must include the Run/Walk event.
• Must be able to lift, push/pull carry up to 30 pounds
• Must be able to sit & stand for long periods of time.
• Must have reliable transportation for occasional travel between the sites.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Health Insurance

Paid Time Off

Vision Insurance

Retirement Plan

Professional Development Assistance

Bilingual English/Spanish