Operations Coordinator

How you will make a difference

Shrimp Welfare Project has some ambitious 2030 goals, and as we expand, the needs of the team have grown. To meet our growing capacity needs, we are seeking a dedicated Operations Coordinator to oversee the financial day-to-day of SWP and general systems use within the organization.

As the Operations Coordinator, you will be responsible for the following:

1. Financial bookkeeping and maintenance:
   • Maintain a clear system for receipts/invoices/approvals so spending is traceable and compliant with internal policies and UK regulations.
   • Coordinate payroll-related financial inputs (e.g., contractor payments, reimbursements, EOR invoices) and ensure deadlines are met.
2. UK Charity Governance:
   • Own and maintain the UK tax and regulatory anchor, with oversight from the Director of Operations, Chief Executive Officer and SWP Board.
   • Coordinate required filings and confirmations.
   • Prepare/coordinate board finance items (e.g., reporting, required docs) in collaboration with leadership.
   • Keep systems audit-ready (documentation, approvals trail, records hygiene).
   • Be primary liaison with accountants/lawyers/advisors and ensure deliverables land on time.
3. Systems & Tools:
   • Support the set up and maintenance of key workspaces/structures in Notion (databases, templates, permissions, and documentation) in collaboration with the Director of Operations.
   • Serve as first-line support for team troubleshooting (access issues, workflows, “how do I do X?”), escalating to vendors/support when needed.
   • Maintain onboarding materials and lightweight training so new team members can use tools effectively and consistently.
   • Identify opportunities to improve/automate workflows (especially for ops/finance/governance processes) and implement improvements with clear change management.
4. Donor Relations:
   • Work with the Director of Communications to build and maintain our relationships with individual donors.
   • Manage the donor database, track engagement, and identify opportunities for relationship-building.
   • Develop email journeys for automated and personalized outreach.
   • Assist in the development of donor reports on a quarterly basis.
   • Field inquiries from prospective and current donors, liaising between supporters and the SWP team.
5. Organizational Health:
   • Support the Director of Operations and team with hiring rounds and volunteer screening, as necessary.
   • Lead the logistics planning around the annual team retreat (affectionately called Shrimposium).

What we need

• Primary Residence: This role is strictly based in the United Kingdom. Candidates must be UK Tax Residents and physically present in the UK for the majority of the working year.
• Right to Work: Must have a permanent, legal right to work in the UK (we are unable to provide sponsorship for this role).
• Experience in operations, preferably in a nonprofit setting.
• Experience with UK charity governance/compliance (or demonstrated ability to learn quickly with support from external advisors).
• Strong problem-solving skills, with a proactive mindset for identifying and addressing bottlenecks.
• Familiarity with technology solutions such as data systems, automation tools, or AI-driven systems.
• Ability to manage multiple tasks simultaneously and adapt to evolving priorities.
• Passion for SWP’s mission and a strong commitment to animal welfare.
• Excellent communication and collaboration skills, with the ability to work across diverse teams and partnerships.
• High level of attention to detail and organization.

We are open to candidates who may be stronger in some areas while still developing in others. We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself. We can’t wait to meet you!

Benefits of working at SWP

• Recognized as one of the most effective animal orgs (by Animal Charity Evaluators & FarmKind).
• Our (Shr)Impact is one of the most cost-effective animal causes, and your work will help us to improve the lives of billions of animals.
• We are well-funded and entering a pivotal phase of growth, making this an exciting opportunity to join SWP and support our impactful mission.
• Be part of a highly skilled, driven, and diverse team of passionate individuals from all over the world.
• Gain access to a community of EA-focused individuals.

Full proficiency in English.