Director of Operations

Position Overview: The Director of Operations is a crucial leadership role, responsible for overseeing warehouse operations, transportation logistics, food sourcing, project management, finance, human resources, information technology, and other administrative functions. This position ensures that all operational aspects of the organization are efficient, effective, and aligned with our mission.

Key Responsibilities:

The Director of Operations is accountable for results while leading teams who execute work in the following areas.

1. Warehouse Management:
   1. Oversee all warehouse operations, including receiving, inventory management, order fulfillment, and safety compliance.
   2. Optimize storage and logistics processes to ensure timely distribution of food supplies.
2. Transportation:
   1. Manage transportation logistics to maximize efficiency and reduce costs.
   2. Coordinate with partners and vendors to ensure reliable delivery of food and supplies.
3. Food Sourcing:
   1. Develop and maintain relationships with food donors, food banks, and other suppliers.
   2. Ensure consistent availability of nutritious food through strategic sourcing and procurement.
4. Project Management:
   1. Lead cross-functional projects that improve operational efficiencies and enhance service delivery.
   2. Develop project plans, timelines, and budgets for key initiatives.
5. Finance Management and IT:
   1. Assist in budgeting, management/cost accounting, reporting, and auditing.
   2. Monitor financial performance against goals and make recommendations for improvements.
   3. Ensure the effective operation and security of information systems.
6. Human Resources:
   1. Oversee HR functions including recruitment, training, and performance management.
   2. Foster a positive organizational culture that promotes employee engagement and growth.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred).
• Minimum of 5 years of experience in operations management, preferably in the non-profit sector.
• Proven track record of financial management including budgeting, financial reporting, and auditing.
• Proven track record of leading operational initiatives and managing cross-functional teams.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and leadership abilities.
• Commitment to the mission of alleviating poverty.

Salary and Benefits: [Available upon request includes medical, dental, and PTO .]

About Us: A 501(c)3, Small Things works to alleviate poverty in Philadelphia. We start by making sure the poorest neighborhoods have access to healthy food. Launching in 2020, we have provided 25 million meals across the city from our Roxborough warehouse. Our three Small Things Markets provide direct service and full-choice shopping to create dignified food access and open pathways from poverty. We also stock 50+ local pantries in low-income neighborhoods in collaboration with Philabundance.

Available upon request includes medical, dental, and PTO