Digital Design & E-Commerce Associate

Mercado Global is seeking a highly organized, creative, and detail-oriented Digital Design & E-Commerce Associate to support our visual communications and manage our e-commerce platforms. This role is essential for driving online sales, strengthening brand visibility, and supporting our fundraising efforts through high-quality visual execution.

The position collaborates closely with the Marketing Manager and works cross-functionally with the Development, Sales, and Design teams.

Key Responsibilities

Creative Design & Visual Production

• Develop and execute brand-aligned visual materials across print, digital, and social media platforms.
• Design high-quality email campaigns using Klaviyo (or similar platforms).
• Retouch and edit images for product photography, marketing materials, and social media.
• Create branded Canva templates for internal teams (presentations, invitations, decks, line sheets, digital assets).
• Update brand guidelines and visual documentation as needed.
• Create and manage the visual identity and design collateral for fundraising galas and other major events.

E-commerce & Platform Management

• Manage and maintain Mercado Global’s Shopify store, ensuring it remains updated, optimized, and visually consistent.
• Support merchandising strategy to ensure product pages and collections reflect current priorities.
• Update homepage banners, collections, and other web assets monthly.
• Assist the EVP of Strategic Partnerships on conversion optimization initiatives.
• Integrate new features to enhance both Merchandising and Donation functionality.
• Support fundraising and ticketing integrations (Paybee or similar platforms).
• Maintain wholesale tools including line sheets, brand one-pagers, and product listings on platforms such as Faire.

Collateral & Deliverables Management

• Ensure that line sheets, RMPs, and brand one-pagers are updated on time to support sales growth.
• Produce digital and printed materials for fundraising events (invitations, e-blasts, banners, programs, menus, posters, table cards, etc.).
• Organize and properly name all final and editable files in Box (cloud storage).
• Provide all working files, links, and deliverables in an organized manner for cross-team use.

Digital Analytics & Operational Support

• Manage the Google Ads Grant and support execution of digital ad campaigns.
• Pull and report Google Analytics insights bimonthly (topline data and performance trends).
• Co-lead weekly Development & Marketing meetings to track progress and deadlines.
• Support Sales, Marketing, and Fundraising teams with assigned digital or design projects.

Key Qualifications

Required

• Bachelor’s degree in Design, Marketing, Communications, or a related field.
• Minimum 3–5 years of professional experience in digital design or e-commerce.
• Excellent professional communication skills in English.
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva.
• Foundational knowledge of HTML and CSS.
• Strong organizational skills, attention to detail, and ability to maintain brand consistency.
• Ability to collaborate with cross-functional teams.
• Ability to commit to the role for at least two years.
• Genuine enthusiasm for Mercado Global’s mission and values.

Preferred

• Experience with Shopify and e-commerce merchandising.
• Experience with Google Analytics and Google Ads; Google Ads Grant is a plus.
• Familiarity with UX/UI best practices.
• Experience integrating fundraising or ticketing tools (e.g., Paybee).
• Experience conducting user research or analyzing design trends.

How to Apply

Please send cover letter, resume and portfolio to apply@mercadoglobal.org. Please indicate "Digital Design & E-Commerce Associate” in the subject line of your email.

Applicants must be legally authorized to work in their country of residence.

Please apply only if you meet the required qualifications.

Location: Remote (Preference for candidates based in Guatemala or Mexico; candidates across Latin America will be considered)

Reports to: Marketing Manager

Schedule: Full-time

Excellent professional communication skills in English.