Employment Specialist and Intake Coordinator

Employment Specialist and Intake Coordinator

FLSA Classification

Non-Exempt

Salary Grade/Level/Family/Range

Full-time, $50,000-$57,000 annually, commensurate with experience

Reports To

International Professionals Program Manager

Direct Reports

No Direct Reports

Department

Work Readiness

Location

Philadelphia, PA / Hybrid

Effective Date

April 2026

ABOUT THE WELCOMING CENTER

The Welcoming Center (TWC) is a Philadelphia-based nonprofit dedicated to immigrant integration and economic mobility. For more than 20 years, TWC has partnered with immigrants and refugees to build the skills, networks, and pathways they need to thrive — professionally, economically, and civically. We envision a stronger, more vibrant nation, enriched by the contributions of immigrants. Through a suite of workforce development, adult education, and leadership programs, TWC serves individuals at every stage of their journey, from contextualized English language instruction to advanced career pathways in high-demand industries.

TWC's programs are grounded in a whole-person approach that connects participants to meaningful employment, community, and opportunity. Joining TWC means becoming part of a collaborative, mission-driven team committed to building a more equitable and inclusive Pennsylvania.

Work Readiness: The Work Readiness team supports immigrants and refugees in building career pathways, professional networks, and job search skills through sector-based partnerships with employers in high-demand industries.

JOB DESCRIPTION

Position Overview

The Employment Specialist and Intake Coordinator (ESIC) is a full-time position on the Work Readiness team and plays an integral role in relationship management with program staff, participants, and external employer stakeholders. In collaboration with the program manager, staff, and volunteers, the ESIC is responsible for supporting Work Readiness participants in their job search and career development process. The ESIC will work closely with participants to assess their skills, develop individualized employment plans, and connect them with suitable job opportunities and career development resources. Additionally, the ESIC will support the Program Manager in coordinating services across the team. The role involves both direct service and partnership building with local employers.

Essential Functions

• In all duties, demonstrate a commitment to the organization's core values that uplift the skills, experience, and aspirations of program participants and recognize their role as agents of the change they seek.
• Under the supervision of the Program Manager, facilitates workforce programming that is consistent with the goals of the curriculum and assists in the development and maintenance of coaching standards based on best practices for English Language Learners (ELLs).
• Lead the outreach, intake, and enrollment process for Work Readiness programming, in coordination with other staff.
• Serve as the first point of contact for prospective participants; conduct intake interviews and assess eligibility for services.
• As a part of outreach, intake, and program administration, collect various forms of data from participants, volunteers, and employers with high attention to detail, privacy, and data integrity.
• Coordinate services across Work Readiness programming by facilitating team meetings and activities around employer engagement, group events, workshops, and check-ins.
• Conduct initial assessments to identify program participants' skills and career goals and work with them on a plan for how to achieve those goals.
• Work closely with the Employer Partnership Coordinator and other staff to identify and share resources and job opportunities concerning our job seekers. Using best practices for individual coaching, the ESIC will provide one-on-one coaching to participants on resources for job search or accredited job training programs, and future professional success.
• Maintains familiarity with the resources to assist participants with their job searches in a variety of professional and non-professional fields.
• Support participants in understanding and navigating U.S. workplace norms, credentialing processes, and sector-specific job markets.
• Support participants in identifying transferable skills from one profession to another unrelated profession, as well as providing job readiness training. This includes tackling large issues such as career exploration and decision making, as well as tactical skills such as resume and cover letter writing, interviewing, networking, and application preparation.
• Using best practices for individual coaching, the ESIC will provide individualized employment coaching to participants, including résumé and cover letter assistance, interview preparation, and job search strategy.
• Keep current records in Salesforce and other platforms for all participants and programming details. Provide data internally as requested.
• Organize networking events and attend job fairs to connect employers with potential candidates.
• Assist in alumni community building efforts through outreach, communication, planning activities, and long-term support, collaborating with all programming within the organization.

Qualifications

This role is ideal for a program leader ready to operate at a strategic level while remaining close to implementation.

Required Competencies

• Lived experience from immigrant and refugee communities and/or communities of color.
• Bachelor’s degree required in human resources, business, intercultural communication, education, or another relevant field.
• Demonstrated experience or equivalent classroom training in career pathway development, one-on-one coaching, and tutoring.
• Demonstrated ability to effectively facilitate or give presentations.
• Experience working with English Language Learners is desirable.
• Bilingual in any other language other than English, desirable but not required.

Preferred Competencies

• Understanding of career coaching/counseling practices, techniques, and theories. Attend related continued education opportunities for professional development, such as associations, meetings, and conferences. Ability to share knowledge, expertise, and learnings with colleagues and participants.
• Strong interpersonal and communication skills and demonstrated experience working with a wide range of constituencies in a diverse community.
• Experience working with ELLs is desirable.
• Demonstrated initiative and creativity in program planning and implementation, especially regarding participant outreach and job search.
• Strong commitment to the core values of community, collaboration, imaginative thinking, and taking an asset-based, participant-centered approach.
• Ability to externally share information and promote the program in outreach efforts to local institutions, organizations, community groups, and potential employer partners.
• Availability to share evening and weekend hours with fellow teammates (evening hours until 7:30 up to two times per week) for programming.
• Highly organized and detail-oriented with an ability to see projects through to completion and effectively communicate updates to supervisors, colleagues, and staff across programs. Ability to manage files and data in consistent ways so that file-sharing is efficient.
• Strong computer skills, including an understanding of cloud-based computer platforms. Familiarity with Microsoft Office Suite and SharePoint, Salesforce, LinkedIn, and other job-seeking online tools, and remote learning tools.

Work Environment

• Operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• Occasional travel is possible when attending conferences and representing the organization at various events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the ADA and the Pennsylvania Human Relations Act (PHRA).

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing and facilitation in a classroom setting.
• Must be able to lift 5-10 pounds at times.

Equal Employment Opportunity Statement

The Welcoming Center is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from individuals with lived experience as immigrants or refugees.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employment at The Welcoming Center is at-will and may be terminated at any time, with or without cause or notice, by either the employee or the organization.

FEATURED BENEFITS

The Welcoming Center offers a comprehensive and competitive benefits package designed to support employee well-being and work-life balance, including:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (Vacation, Sick Leave, and Personal Days)
• Paid Holidays
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Hybrid Work Schedule

HOW TO APPLY

To apply, please send your resume and cover letter to jobs@welcomingcenter.org with the subject line: "Employment Specialist and Intake Coordinator.” Applications will be reviewed on a rolling basis. No phone calls please.