Quality Assurance (QA) Analyst

HOURS: Full-Time

LOCATION: Remote, U.S.A.

TYPE: Exempt

TRAVEL: Limited, as required (Estimated ~3-5x/yr)

LEVEL: Mid-Level

REPORTING TO: Controller

DIRECT REPORT(S): None

SALARY RANGE: $75,000-85,000

TO APPLY:

Applicants must submit a cover letter and resume via this link: https://app.smartsheet.com/b/form/01975b751e6e7cffa965df7be456c18b

Call2Recycle, the nation's leading battery recycling nonprofit and stewardship program, is committed to protecting the environment and fostering a circular economy by facilitating the recycling and end-of-life management of batteries that power our everyday lives. With over 30 years of experience collaborating with state regulators, manufacturers, and the recycling industry, Call2Recycle strives to make battery recycling convenient and accessible for all consumers in the U.S. Learn more at call2recycle.org and follow us on Facebook, X, or LinkedIn.

POSITION SUMMARY:

Call2Recycle is seeking an experienced and proactive QA Analyst to join our dynamic IT team and lead the system analysis and quality assurance of technical, often complex, prioritized organizational projects through the Agile development process. In this role, you will be responsible for ensuring the quality and reliability of our software products by designing, implementing and executing comprehensive testing strategies, including setting up and managing regression and automated testing processes. Reporting to the Director of Technology, you will collaborate closely with developers, business owners and other stakeholders to identify issues, drive resolutions and deliver high-quality products to our users.

If you are a self-starter with excellent communication and organization skills, are detail oriented, and possess the ability to work in a highly collaborative, small-sized team environment, join us and make an impact!

KEY DUTIES & RESPONSIBILITIES:

Key duties and responsibilities of this role include but are not limited to the following:

• Testing Strategy Development: Design, implement, and maintain a comprehensive testing strategy, including manual, automated, performance, security, usability, and regression testing, to ensure software quality across projects and releases.
• Test Planning& Execution: Write detailed test plans, create test cases and schedules, and execute tests for various applications and systems, ensuring comprehensive coverage of functional and non- functional requirements. Ensure test plans are completed before features and fixes proceed to production. Support the business through facilitation of end-user testing, in partnership with the IT Project Managers and the BA.
• Defect Tracking& Resolution: Identify, document, and track software defects via Azure DevOps through their lifecycle, collaborating with development teams to ensure timely resolution and retesting of fixes.
• Regression Testing: Establish and manage regression test suites to verify that new code changes do not adversely affect existing functionality, ensuring the stability of software updates and releases.
• Automation Setup: Develop and maintain automated testing frameworks, focusing on enhancing efficiency and consistency in the testing process.
• Collaboration: Work closely with developers, business analysts, and business owners to understand the business and their requirements, review specifications, and provide input on testing needs throughout the development lifecycle.
• Quality Metrics& Reporting: Monitor testing progress and quality metrics, generating reports that provide insights into test coverage, defect rates, and overall software quality.
• Quality Control and Continuous Improvement: Contribute to maturity and governance of quality controls and procedures, including supporting the development of the organization’s PMO. Collaborate in the application and continuous improvement of project foundations for all projects from a QA/SM perspective. Leverage previous experience to understand the current environment and to challenge/expose areas of opportunity.

Qualifications, Skills & Abilities

IDEAL QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology AND 3+ years of experience as a QA Analyst with hands-on experience in automated testing tools and regression testing OR
• 7+ years of equivalent work experience as a QA Analyst with hands-on experience in automated testing tools and regression testing.
• Relevant certifications (e.g., ISTQB Certified Tester) are a plus.
• Must be able to prepare acceptance test plans, test cases, and QA processes and work directly with end-users to ensure that application functionality meets requirements.
• Strong understanding of Agile development methodology, Microsoft DevOps experience preferred
• Familiarity with cloud architecture (MicrosoftBusiness Dynamics ERP/CRM experience a plus).
• General experience with Customer Relationship Management (CRM) systems and practices preferred.
• Interested in and able to flourish in a mission-based organization where culture and values are paramount in importance.
• Is a self-starter; embodies a thirst for learning and a curious nature.
• Possesses a constructive attitude and a desire to be part of a fast-paced, dynamic work environment, utilizing a high sense of urgency, patience, and flexibility
• Be eager to join a team that embraces diversity, equity and inclusion as core values and fosters a culture of collaboration and innovation.
• Candidates must be authorized to work lawfully in the United States for Call2Recycle, with or without sponsorship.

KNOWLEDGE & EXPERIENCE:

• Experience with test management tools (e.g., MS DevOps, TestRail)and defect tracking systems.
• Strong understanding of software development life cycle (SDLC) and quality assurance processes and responsibilities.
• Experience regularly grasping business concepts quickly; general understanding of recycling industry is a plus (but not required).
• Experience introducing new concepts and processes within organizations, including business engagement and training.
• Experience working closely with IT vendor development partners.
• Strong working knowledge of Waterfall, Agile (Scrum, Kanban),and hybrid agile methodologies.
• Knowledgeable in successful techniques to fill in gaps in the scrum and helping organizations adapt to agile methodology is preferred.
• Experience with Power BI is a plus.
• Experience with MS DevOps is preferred.
• Experience working in a team-oriented, collaborative environment.
• Strong proficiency with the Microsoft Office suite.

SKILLS:

• Understands technical scenarios and requirements.
• A quick learner, with the ability to efficiently learn business concepts.
• Excellent communication and collaboration skills, with the ability to work effectively within a cross-functional team.
• Must be highly organized, with attention to detail and commitment to clear documentation.
• Excellent analytical, mathematical, and creative problem-solving skills; must be logical and efficient.
• Able to work independently, or partner with technical staff with a collaborative, hands-on approach. Able to exercise independent judgment and act on it.
• Possesses strong commitment to team environment dynamics with the ability to productively engage with others at varying levels.
• Self-motivated and ability to stay focused.
• Able to adapt to a changing environment; comfort working in a fluid environment where processes may change.
• Able to analyze multiple levels of information, and to identify opportunities and apply innovative solutions.
• Demonstrated planning skills with ability to think strategically, both short and long-term.
• Able to effectively prioritize and execute tasks.

WORKING CONDITIONS:

• This position is remote based within the United States. Candidates must be able to work from a U.S.-based location and be eligible to work lawfully in the United States for Call2Recycle.
• Limited travel (estimated 2-4 times per year) as needed. Travel could include, but not be limited to, attending conferences, customer meetings, or team/organization-wide meetings. Call2Recycle’s corporate address is in Marietta, GA; this position does not need to be based there.
• The work hours, Monday - Friday, are 8 hours per day. The position may require hours that exceed 8 hours per day and/or 40 hours per week during peak periods. Our approach to schedules is to focus more on the quality and timeliness of the work being done. We recognize the importance of ensuring staff can connect with each other and can maintain a work-life balance. To support work/life balance, we offer our staff a flexible scheduling policy to the extent each role allows, giving you the opportunity to have greater control over your work schedule – in alignment with the latest policy - while ensuring that operational needs and team collaboration are maintained.

ABOUT CALL2RECYCLE:

Why We Do What We Do: Call2Recycle's purpose is to safely transition communities to a battery-powered world through climate-responsible solutions.

What We Do: On behalf of corporate stewards, we optimize collection, share our experience and expertise, and responsibly manage the end-of-life of batteries and other materials.

Call2Recycle, Inc., is recognized as the premier battery stewardship organization in the U.S., protecting and preserving the environment through responsible end-of-life management. We have built a set of strict environmental standards that will foster our position in the market, including: Material Management and Processing, Third-Party Audits, Certifications, Recycling Optimization

For more information on our programs, please visit https://www.call2recycle.org/.

OUR TEAM:

At Call2Recycle, we enjoy a culture of teamwork, innovation, and fun. Our team is the primary reason for our unique culture. We hire energetic and dedicated people who work hard every day to help us achieve our goals. Each one of our employees is a valued contributor, not just a number. We work in teams to benefit from our collective talents to make a real impact on the environment. The way we operate contributes to the success of our employees and our organization.

We also value the diversity of employees’ backgrounds and believe everyone’s unique perspective is critical to our success. Diversity is fundamental to what we do. Our team has varied backgrounds, speak different languages, and are engaged in varied personal pursuits but all share a commitment to environmental sustainability, and each do their small part to improve our planet.

We are an equal opportunity employer and do not discriminate against otherwise qualified applicants on the basis race, age, color, creed, sex, religion, ancestry, marital status, national origin, disability, veteran status, or any other protected characteristic.

We value our employees. In keeping with our values, we strive to support our team members in and out of work. As part of this, we offer a strong, well-rounded benefits package. Our benefits support our employees’ health and wellness, time off, and productivity. Highlights include:

Health & Wellness

• 401k
• Medical/Dental/Vision
• FSA and HSA
• Basic Life and AD&D Insurance
• Short Term and Long Term Disability
• EAP & Wellness
• Adoption Assistance
• Pet Insurance

Time Off

• Paid Holidays
• Personal Days
• Vacation Days
• Sick Leave
• Paid Parental Leave
• Bereavement Leave
• Volunteer Hours
• Voting Leave
• Jury Duty
• Medical and Military Leave

Productivity

• Education Assistance
• Home Office Furniture Reimbursement
• Password Management Service
• Employee Engagement
• Training & Learning