Volunteer & Outreach Coordinator

The Volunteer & Outreach Coordinator plays a critical role in bringing Berkeley Food Network volunteers into our network of community support. This role supports all new volunteer orientation and onboarding efforts, including orientations to BFN, including the Programs and Warehouse operations, and supporting volunteer use of our scheduling software. Beyond scheduling and onboarding, this role serves as the primary point of contact for volunteers during shifts, including providing hands-on training, resolving coverage gaps in real time, and ensuring volunteers feel confident and supported in their assigned tasks. This team member supports scheduling and filling shifts, communicating with volunteers by phone and email, receiving and incorporating feedback into program improvements and performing light data analysis on attendance. This role works closely with Programs and Operations staff to anticipate volunteer needs and performs light data analysis on attendance and engagement.

This role will also support expanded community outreach activities and corporate volunteering activities.

Hours: Full-time, non-exempt (37.5 hours per week)

Schedule: Monday-Friday, 9:00am-5:00pm

Location: Onsite at our West Berkeley warehouse

Essential Duties & Responsibilities

Volunteer Program Coordination 50%

• Coordinate volunteer recruitment, orientation, onboarding, and scheduling of shifts
• Ensure volunteer shifts across organization are sufficiently filled and volunteers are appropriately trained
• Coordinate volunteers at various levels of organizational engagement to promote a culture of growth and learning, including providing hands-on, role-specific training and coaching to volunteers during group volunteer shifts to ensure competency and confidence in assigned tasks
• Serve as the point of contact during active shifts to resolve last-minute coverage gaps, no-shows, or volunteer questions in real time
• Ensure Berkeley Food Network’s mission, values, and community agreements are conveyed to all who participate as a volunteer
• Maintain a safe, welcoming, and positive environment for volunteers
• Support creation of volunteer schedule on a quarterly or ad-hoc basis
• Perform regular quality check of schedule for accuracy, completeness, and volunteers
• Support compilation of volunteer newsletters
• Support Volunteer & Outreach Manager in creation of training materials and standard operating procedures for volunteers
• Coordinate in-person and virtual volunteer trainings, as necessary
• Support the administrative side of ensuring all volunteers are appropriately trained and documentation complete before starting their initial shift

Volunteer Communications & Data Management 25%

• Support the volunteer schedule by responding to daily cancellations, inquiries, questions, and feedback through email, phone, and in-person communications
• Track activity of prospective, current, and lapsed volunteers
• Analyze volunteer engagement to optimize recruitment, onboarding, and overall scheduling
• Collect and maintain information about volunteer schedules, availability and skills
• Maintain SOPs related to volunteer scheduling, records maintenance, and communications
• Complete periodical data analysis of volunteer records to track program success

Advancement & Outreach 15%

• Support BFN’s advancement goals with corporate group volunteer opportunities by supporting scheduling, orientation, and shift training
• Support event planning and coordination that include fundraisers, open houses, volunteer appreciation, and other events
• Support with identifying, planning, and executing community outreach events and activities
• Attend and represent Berkeley Food Network at Outreach Events in the community

Organizational Support 10%

• Use effective project management to advance volunteer program goals
• Collaborate with the Programs and Operations teams on volunteer opportunity coordination, creating new volunteer shifts, and other programmatic changes, as necessary
• Proactively communicate with Programs and Operations staff about anticipated coverage gaps, upcoming volunteer needs, and shift-level issues before they become problems
• Attend and support Volunteer Team meetings, Staff Meetings, and other gatherings
• As assigned, support grant reports, give team presentations, and represent the organization in public spaces.
• Support other tasks as needed by the organization.

• Twenty-one (21) paid holidays, including annual closures the week of Fourth of July and between December 23 – January 1
• Accrued paid leaves including up to ten (10) vacation days and up to 80 paid sick leave hours in your first year, depending on the number of hours worked, and a paid day off for your birthday
• 403(b) Retirement Plan with up to 3% matching
• Medical/Dental/Vision Coverage: BFN pays 100% of employee premiums for medical, dental and vision coverage on our Kaiser Gold base plan and optional buy-up to additional coverage.
• Life, long-term disability, and employer assistance program (EAP) coverage at no cost.
• Professional development opportunities

English - native/business

Preferred - fluency in Spanish, Mandarin, Cantonese, Arabic, or other languages.