Part-Time Residential Associate (On-Call)

Responsible for overseeing daily client activities and ensuring the interim housing facility operates smoothly and efficiently during day, evening, and overnight shifts. Maintains health, safety, and sanitation standards by keeping a clean, safe, and healthy environment for residents and staff. Addresses issues or conflicts using trauma-informed care principles. Communicates effectively with the Case Manager, Residential Associate Supervisor, and Manager of Expansion Programs by completing daily shift reports, incident reports, and facilitating client grievances to support a cohesive, client-focused approach.

Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, committed to helping individuals and families across Los Angeles County transition from homelessness to stable, permanent housing. Our comprehensive programs include outreach, emergency shelter, case management, and housing services. We work with compassion and respect, fostering hope and long-term success for those we serve.

Benefits

• 401(k) plan with employer matching
• Health, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)
• Paid time off and holidays
• Retirement planning support
• Mileage reimbursement for job-related travel

Reports To

Resident Associate Supervisor

Schedule

As assigned

Duties and Responsibilities

Day and Evening Shifts

• Demonstrate good judgment and maintain composure guided by trauma-informed care principles
• Maintain communication by preparing daily shift reports, documenting incidents, and issuing client grievance forms
• Perform daily room checks and supervise facility grounds
• Report urgent client issues to the Supervisor or Manager immediately
• Ensure the safety of clients, staff, and the facility by contacting emergency services when required
• Supervise client activities, including meals, hygiene, and general interactions
• Assist with meal service as needed
• Coordinate laundry and shower schedules
• Clean kitchen, dining areas, laundry facilities, restrooms, and showers daily
• Remove trash and maintain cleanliness of the facility
• Report maintenance or structural issues
• Perform site maintenance and other duties as assigned

Overnight Shift

• Fulfill all applicable duties from the Day and Evening shifts
• Oversee facility operations during overnight hours
• Address emergent client needs
• Contact public authorities as necessary for safety concerns
• Ensure restrooms are fully stocked
• Wash, dry, and restock all linens daily
• Complete overnight site maintenance and assigned tasks

Qualifications and Requirements

• Previous experience in homeless services or related social service setting
• Ability to listen effectively and resolve issues using trauma-informed care
• Proficiency in Microsoft Word and Excel
• Experience with basic facility maintenance preferred
• Ability to lift, carry supplies, and perform manual labor related to cleaning and repairs
• Bilingual (English/Spanish) skills desirable but not required

Physical Working Conditions

• Some travel to field locations required; must have a valid driver’s license and maintain auto insurance at state-required levels
• Prolonged periods of sitting, standing, bending, and stretching
• Occasional lifting of up to 25 pounds
• Frequent use of a computer, keyboard, and phone

Other Conditions

This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Statement

Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.