Organizational Services Manager

Role Summary

The Organizational Services Manager is full time exempt position and a key member of the leadership team, responsible for the internal systems that power Vintage House’s mission. This role oversees facilities, member services, food programs, rentals, technology, and staff development. It’s ideal for a strategic operator who thrives in a collaborative environment and brings both structure and heart to their work.

Essential Functions

Member Services & Front Desk Leadership

• • Supervise front desk team to deliver exceptional hospitality
  • Manage CRM systems and ensure accurate, actionable member data
  • Serve as point person for membership-related inquiries and resolution

Facilities & Rentals Oversight

• • Lead building maintenance, inspections, and vendor relationships
  • Manage rental program: tours, contracts, payments, and on-call support
  • Supervise classroom setups and ensure facility readiness
  • Oversee safety systems including phone, security, and fire protocols

Food Program Management

• • Supervise Food Program Coordinator and collaborate with volunteers
  • Design and implement food initiatives that reflect community needs
  • Ensure alignment with organizational goals and member engagement

Team Development & Culture

• • Participate in hiring and onboarding of staff
  • Conduct annual evaluations in partnership with Executive Director
  • Foster a culture of collaboration, accountability, and joy

Event Execution

• • Support planning and execution of special events
  • Develop and manage event budgets
  • Partner with Event Coordinator to ensure seamless experiences

Technology & Systems

• • Maintain website via WordPress
  • Oversee building technology and troubleshoot as needed
  • Audit invoices and payment requests for accuracy and compliance

Compliance & Preparedness

• • Ensure staff training in emergency response, harassment prevention, and CPR
  • Maintain documentation and readiness for disaster response

Strategic Collaboration

• • Work cross-functionally to align operations with strategic goals
  • Contribute to organizational planning and continuous improvement
  • Embrace “other duties as assigned” with flexibility and purpose

Qualifications

Required Skills

• • Bachelor’s degree or equivalent work experience
  • Strong organizational, budgeting, and planning skills
  • Proficiency in Microsoft Office, Google Suite, Adobe Creative Suite
  • CRM experience
  • Excellent communication and customer service skills
  • Ability to lead diverse teams and work independently

Preferred Skills

• • Graphic design experience
  • Bilingual in Spanish and English
  • Familiarity with senior services and community resources

Physical Requirements

• • Ability to lift up to 50 lbs and perform occasional physical tasks
  • Reasonable accommodations available

Equal Opportunity Statement

Vintage House is an equal opportunity employer. We are committed to building a team that reflects the community we serve and to operating with integrity, care, and strategic excellence.