HR & People Operations Manager

Position Description

Reporting to the Chief People Officer & General Counsel, the HR & People Operations Manager is responsible for overseeing and strengthening key aspects of the employee lifecycle for Juma Ventures’ staff and youth employees across multiple states. Supervising the HR Coordinator, the HR Manager serves as a strategic and operational partner to leaders by supporting compliant, effective, and people-centered practices related to employee relations, leave management, performance management, workforce planning, organizational effectiveness and HR operations.

This role is responsible for identifying operational trends, recurring challenges, compliance risks, and process gaps; recommending practical solutions and scalable systems; and ensuring timely follow-through across overlapping HR and People Operations priorities and projects. The HR & People Operations Manager must be able to assess situations thoughtfully, navigate ambiguity, identify underlying issues and risks, and escalate concerns appropriately when needed.

The HR & People Operations Manager balances day-to-day operational oversight with longer-term planning and systems improvement, workforce support, and employee experience initiatives while helping to foster a workplace culture that reflects the mission, vision, and values of Juma.

Duties and Responsibilities

Employee Relations, Compliance & Manager Support (35%)

• Serve as a trusted resource to managers and staff by providing guidance on employee relations matters, workplace expectations, performance concerns, policy interpretation, accommodations, leave administration, investigations, and other sensitive personnel matters.
• Advise and coach managers on employee performance, accountability, engagement, communication, feedback, and disciplinary practices in ways that are consistent, compliant, trauma-informed, and values-aligned.
• Partner with the Chief People Officer on complex employee relations matters and investigations while independently managing more routine or lower-risk situations as appropriate.
• Oversee compliance related to leave management, accommodations, employee classifications, workers’ compensation processes, required notices, recordkeeping, and employment practices, including coordination of the ADA interactive process and applicable multi-state leave laws.
• Review and support implementation of HR policies, practices, and procedures to maintain compliance with federal, state, and local employment laws across multiple states, while monitoring trends, risks, and operational impacts.

HR Operations, Systems & Workforce Planning (35%)

• Support talent acquisition, onboarding, workforce planning, and staffing processes by partnering with managers on recruitment, hiring, onboarding effectiveness, staffing transitions, and employee development.
• Build, maintain and improve systems, workflows, and practices related to onboarding, mandatory trainings, communication, professional development, performance management, employee engagement, and organizational effectiveness.
• Help identify recurring operational challenges, communication gaps, and process inefficiencies; recommend and implement practical improvements that strengthen consistency, accountability, employee experience, and operational effectiveness.
• Provide oversight, prioritization, and quality review of HR administrative processes managed by the HR Coordinator, ensuring accuracy, consistency, accountability, and timely follow-through.
• Coordinate benefits administration, leave processes, payroll-related HR reporting, employee records, compliance reporting, audit support, and related operational practices in partnership with Payroll and the HR Coordinator.
• Lead operational planning and project management efforts across multiple priorities, including recruitment cycles, compliance deadlines, trainings, audits, policy rollouts, and cross-functional initiatives.

Youth Employment & Multi-Site Coordination (30%)

• Oversee youth recruitment cycle planning and implementation across all sites, ensuring timelines, communication, accountability, training, documentation, and compliance standards are maintained.
• Oversee consistency and effectiveness of youth recruitment and employment systems, materials, workflows, and operational practices across all sites, while identifying gaps and opportunities for process improvement.
• Support site managers and operational leaders in navigating recruitment processes, compliance expectations, systems usage, employee documentation, background check processes, minor labor law requirements, and unresolved operational issues.
• Coordinate implementation of operational updates related to minimum wage changes, labor law updates, mandated reporter practices, and related compliance requirements across multiple states.
• Partner with the HR Coordinator and operational leaders to ensure HR processes are implemented consistently and effectively while maintaining accountability for quality, timeliness, compliance, and staff experience outcomes.

Qualifications

• 5+ years of experience in progressively responsible HR roles in HR Administration / Management,PHR/SPHR, SHRM-CP or SHRM-SCP, or similar certification preferred.
• Knowledge and experience with federal, state and local labor and employment law, particularly in California and Washington.
• Team player with excellent interpersonal, collaboration, negotiation and conflict resolution skills.
• Independent project management/process management skills
• Flexibility and initiative, as well as the ability to work independently, combined with the skills for thriving in a team environment to achieve shared goals
• High level of attention to detail, accuracy and organization. Ability to complete multiple tasks simultaneously and prioritize to meet deadlines.
• High professional and ethical standards for handling sensitive and confidential information.
• Exceptional written and verbal communications skills
• Self-starter, motivated, and able to take initiative in all situations; ability to function effectively in a fast-paced, entrepreneurial and inclusive environment.
• Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged to apply.
• All prospective staff will be fingerprinted and submit a criminal background check
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Details

Reports to: Chief People Officer & General Counsel

Job Location: San Francisco, Sacramento, or San Jose

Starting Salary: $75k-95k

Classification: Full-time, Exempt

Hours/Week: 40 hours ; Hybrid (2 days/week in office)

Education: Bachelor’s degree required, HR certificate preferred

Years of Experience: Minimum five years of experience

Benefits Include: Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time-off package

Please submit the following to operations@juma.org :

1. A thoughtful cover letter outlining your interest in the position and how your qualifications align with the above requirements and Juma’s focus and mission
2. Current resume
3. Salary requirements

Due to the volume of responses, only candidates selected for an interview will be contacted.

Employee benefits include medical, dental, vision and life insurance, 403B plan, and a significant paid time-off package