Manager of Member Engagement and Board Support

The Consumer Federation of America (CFA), one of the nation’s leading nonprofit consumer advocacy organizations, seeks a full-time Manager of Member Engagement and Board Support to oversee recruitment, retention, and engagement of non-profit organizations throughout the country that work to promote consumer protection. The Manager of Member Engagement and Board Support is a new position and will be responsible for establishing solid relationships with our members, cultivating these relationships, and strategizing ways to help grow our membership. The Manager works collaboratively across CFA’s staff to support the organization’s strategic membership goals, ensuring a high level of member satisfaction and effective communication. The ideal candidate will have experience in non-profit membership. This role is critical because the strength and engagement of our membership is the foundation of CFA’s work. The Manager will also work with the CEO to provide administrative support to CFA’s Board of Directors, including setting up meetings, helping with the development of agendas, distributing meeting materials, and taking minutes for the meetings.

RESPONSIBILITIES

Member Engagement

• Develop and implement a plan to promote CFA’s member value proposition with a focus on providing membership engagement opportunities, retention, and recruitment.
• Manage CFA’s member outreach efforts, including establishing relationships with various member groups, planning member-only calls, dialogues, webinars, and quarterly meetings in conjunction with CFA’s Director of Meetings and Events.
• Develop and administer CFA’s State and Local Grants program.
• Work across the CFA staff to enhance member benefits, assist in engaging with members and would-be members for our conferences, events, and advocacy and educational activities, and recruit additional members.
• Communicate with CFA members and coalition partners through emails, phone calls, preparatory meetings, and written materials.
• Work with CFA members and the Board Membership Committee to build CFA’s membership.
• Process membership activities in the organizational database, eTapestry (i.e., new members, renewing members, member prospects, as well as member dues payments and member reporting).
• Conduct lapsed member campaigns, new member onboarding, and stewardship calendar to boost retention.
• Initiate and manage renewal notifications to encourage timely membership renewals.
• Work with CFA staff to develop a deep understanding of the organization and our work in order to develop new and creative ways to engage the CFA membership and to reach groups that may not have considered membership.
• Other duties as assigned.

Board Support

• Provide administrative support to CFA’s Executive Committee and Board of Directors by scheduling meetings, sending meeting notices, distributing agenda and meeting materials prior to meetings, and taking minutes.
• Work with Board Committees to schedule meetings and support the administration of these meetings.
• Coordinate collection and distribution of staff monthly activity reports.
• Work with CFA’s Director of Development to identify new funding sources to support work with CFA’s members.

Conference and Event Support

• Assist with program creation of CFA’s annual conferences alongside CFA staff planning committees and the Director of Meetings and Events.
• Work with the CEO to develop the agenda for CFA’s Annual Meeting which brings together our member organizations.

Qualifications

• Bachelor’s degree in communications, public policy, marketing, or a related field.
• At least 3 to 5 years of professional experience in non-profit member relations, development or grantmaking.
• Ability to develop and implement strategic plans.
• Experience working with nonprofit advocacy-oriented membership organizations.
• Demonstrated commitment to public interest advocacy.
• Self-motivated, hardworking, and a team player.
• Good organizational skills, with the ability to conceptualize, propose and execute projects.
• Effective communication skills, including written, interpersonal, and verbal.
• Excellent presentation skills.