HICAP Program Assistant

The Organization

Legal Assistance for Seniors (LAS) is a 501(c)3 nonprofit in its 50th year serving Alameda County residents who are 60 years of age and older. LAS has held the Alameda County HICAP contract for 37 years. LAS provides individual counseling to Medicare beneficiaries and community education in the areas of Medicare, supplemental coverage including Medicare Advantage and prescription drug plans, low-income assistance programs, and long-term care insurance. Through its Legal Services Program, LAS provides legal advice and information, representation in court and administrative hearings, referrals to other community resources, and free education to older adults on various topics, including prevention of elder abuse, consumer law, public benefits, housing, guardianships, naturalization, and health law.

The Role

Reporting to the HICAP Manager, the HICAP Program Assistant will support the HICAP team by performing a wide range of administrative, client-facing, and case-related tasks. This position plays an integral role in ensuring the smooth operation of the HICAP department, assisting with the initial phone intakes from potential clients, scheduling client appointments, and overseeing calendars. This position will also assist with fact sheet and publication inventory and provide other administrative support. The HICAP Program Assistant will help create a welcoming office space for both HICAP Counselors and clients.

Duties and Responsibilities include but are not limited to:

• Responsible for initial phone intakes from potential clients
• Provide general assistance and referrals as appropriate to clients by phone or email
• Use HICAP scheduling system to make client appointments
• Oversee and update the appointment calendar as needed
• Maintain up to date referral lists
• Maintain inventory of current fact sheets and publications; manage the in-office and online libraries
• Regularly attend HICAP staff and counselor meetings
• Train to be a registered HICAP Counselor
• Help maintain a professional and welcoming office environment by performing limited receptionist duties such as answering calls, greeting visitors, and receiving and copying documents from clients
• Support the upkeep of shared office spaces and meeting rooms by maintaining supplies, organizing common areas, assisting with client or team meetings (e.g., refreshments, copies, note-taking, cleanup)
• Assist with special projects and perform other duties as assigned

Qualifications

Required:

• High School Diploma or higher
• Excellent verbal and written communication skills
• Ability and patience to gather extensive client information with accuracy and precision
• Self-motivated and able to work independently and as part of a collaborative team
• Detail-oriented and organized, with strong time-management skills
• Commitment to serving underserved communities; sensitivity towards older adults and persons with disabilities
• Proficient in Microsoft 365 and database management

Preferred:

• Customer service experience
• Bilingual preferred

Working conditions & physical requirements

• Ability to sit for extended periods, use of phone and computer systems for long periods of time
• Alternate between sitting and motion tasks frequently
• Extensive computer use
• In-office work required

To Apply: Please email a cover letter and resume in a PDF format to jobs@lashicap.org with the subject line “HICAP Program Assistant.” Deadline for applications is midnight PST, February 23, 2026. In your cover letter please address the following:

LAS serves an extremely diverse population. Our clients include seniors, people with disabilities, low income members of our community, LGBTQ individuals, and people of color. How do you think your experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural humility and diversity? Feel free to think broadly about your response to this question.

To review our agency DEI Vision, visit our website: Diversity, Equity, and Inclusion (DEI).

Please note that if offered a position, some funding sources require staff to be fingerprinted. Bear in mind that not all items on record would preclude a candidate from eligibility.

Legal Assistance for Seniors is an Equal Opportunity Employer and does not discriminate based on race, color, religion, religious creed (including religious dress and grooming), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity or expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requested or approved for leave under FMLA or CFRA), domestic violence victim status, political affiliation, or any other status protected by law.

• 35-hour work week
• Four weeks of vacation, accrues from first day, available for use after 90 days
• Two weeks of sick leave per year
• Three personal days per year, available immediately
• Generous paid holidays each year (13-15)
• 100% employer-paid medical, dental, vision, and life and AD&D insurance starting on the first day of employment. Dependent care coverage available at employee’s cost.
• Healthcare and dependent care pre-tax flexible spending accounts.
• Additional employee-paid elective benefits for Critical Illness and Accident, Life and AD&D, and Disability Insurance are available.
• Robust additional benefits, including an Employee Assistance Program, Caregiver Support Program, Adoption Assistance, Health Care Advocacy, and Financial Wellbeing Support.
• Eligibility for Safe Harbor Employer contribution of 3% of salary after 15 weeks of continuous full-time employment, no match required, 100% vested from the start.