Senior Program Manager, Delaware Valley Alliance

This position requires 4 days in the Philadelphia office. This is a grant funded position.

About Delaware Valley Alliance

The Delaware Valley Alliance (DVA) initiative is a regional effort focused on advancing equity, transparency, and workforce access within transportation and infrastructure systems, particularly for historically underrepresented communities. It was formed following investigative work, including Right-to-Know requests, that revealed gaps in transparency and disparities in hiring practices, which became the foundation for coordinated advocacy. Building on these findings, DVA brought together community organizations, policymakers, and regional partners to engage public agencies in constructive dialogue and accountability. Today, DVA serves as a platform for research-driven advocacy, community engagement, and partnership-building to ensure equitable access to opportunity and sustained systems change.

About OIC of America

For nearly six decades, OIC of America has stood as a beacon of possibility—transforming lives through the radical act of believing in human potential. Born from the civil rights movement with a vision that everyone deserves opportunity regardless of circumstance, we carry forward this legacy with unwavering conviction.

Strategically located in the hearts of forgotten places, OIC of America deeply connects with the authentic needs of the people we serve. We’re leveraging 60 years of experience to transform the lives of individuals and strengthen the fabric of communities through meaningful participation in today’s economy.

Our Vision

To be an equalizer for poor communities by providing quality education and training through a national network of local affiliates. We believe investing in people is the answer to addressing the national labor shortage. We know we can ensure people of all races and all backgrounds are successful for the good jobs America’s employers need to fill.

Our Mission

We’re fighting for a country where all communities can support themselves and their families. Through collaboration and commitment, we break cycles of poverty and injustice to create a more just society. For everyone.

Position Summary

The Program Manager (PM) is responsible for multi-site program oversight, startup execution, performance management, and quality assurance for OICA’s DVA training model. The PM ensures that partner sites are fully prepared for launch and consistently meet enrollment, completion, placement, and retention targets through structured coaching, performance monitoring, and technical assistance.

This role provides program leadership and accountability across all phases, startup through ongoing operations, but does not supervise site employees or manage day-to-day site operations.

The PM serves as the primary liaison between OICA and partner sites.

Key Responsibilities

Site Start-up & Readiness

• Lead all aspects of site startup and implementation readiness for each partner location
• Develop and manage detailed startup project plans and timelines
• Oversee and coordinate procurement of:
  • Training equipment and tools
  • Technology (hardware/software systems)
  • Furniture and classroom/lab setup
  • Instructional materials and supplies
• Ensure alignment with:
  • Program design specifications
  • Safety standards
  • NCCER requirements
• Coordinate with sites on:
  • Facility readiness
  • Space configuration and layout
  • Technology installation and setup
• Verify that all components are in place prior to launch, including:
  • Staff readiness (in coordination with site leadership)
  • Equipment installation and functionality
  • Curriculum and materials availability
• Conduct and document a formal “Site Readiness Review” and approve sites for program launch

Program Oversight & Performance Management

• Establish and monitor site-level performance targets:
  • Enrollment (lead measure)
  • Completion
  • Placement
  • Retention
• Maintain weekly/monthly performance dashboards
• Conduct structured performance reviews with site leadership
• Identify risks and implement corrective action plans (CAPs)

Quality Assurance & Program Fidelity

• Ensure adherence to:
  • NCCER standards
  • Curriculum delivery expectations
  • Program schedule and structure
• Conduct site visits (virtual/in-person) for program quality reviews
• Provide actionable feedback to improve instructional delivery

Technical Assistance & Coaching

• Provide coaching to site leaders and instructional staff (indirectly) through:
  • Best practices
  • Training sessions
  • Implementation support
• Support sites in:
  • Operational improvements
  • Participant engagement strategies
  • Staffing alignment (recommendations only, no direct authority)

Recruitment Strategy Support

• Supports participant recruitment strategy
• Set and track:
  • Weekly lead targets
  • Conversion benchmarks
• Align recruitment pipeline with site capacity
• Ensure consistent recruitment strategy across sites

Data, Reporting & Continuous Improvement

• Ensure accurate and timely data entry into OICA systems
• Analyze performance trends and recommend improvements
• Prepare reports for:
  • OICA leadership
  • Funders
  • Stakeholders

Stakeholder Coordination

• Serve as primary point of contact for partner sites
• Coordinate communication between:
  • OICA leadership
  • Site directors
  • Training partners
• Support alignment between program execution and employer engagement efforts

Scope of Authority

The Program Manager WILL:

• Lead site startup and readiness activities
• Set program expectations and performance targets
• Monitor outcomes and provide guidance to on-site authority if corrective action is required
• Provide coaching and technical assistance

The Program Manager WILL NOT:

• Supervise site employees
• Lead/determine employee life-cycle decision making (hire, fire, discipline)
• Direct day-to-day operations

Qualifications & Skills

• 6-9 years of experience in workforce development, education, program management or operations.
• Experience managing program start-up or multi-site implementation strongly preferred
• Experience with procurement, logistics or project management
• Experience with construction/trades training or NCCER (preferred)
• Strong analytical and problem-solving skills; ability to draw conclusions and recommend solutions.
• Excellent verbal, written, and interpersonal communication skills.
• PMP strongly desired
• Bachelor’s degree in related field

Core Competencies

• Program start-up and execution discipline
• Project management & logistics coordination
• Performance accountability
• Coaching & influence without authority
• Data-driven decision making
• Stakeholder management

Compensation:

The salary range for this position is $78,000-$85,000 based on a 37.5-hour work week for this exempt position. Salary offered may vary depending on relevant factors as determined by OIC of America, which may include, but are not limited to, background and experience, knowledge, skills and abilities, certifications and licensures internal salary ranges, geographic location and other organizational needs.

ADA Specifications:

• Ability to communicate information and ideas so others will understand.
• Ability to learn/translate/refer to technical material and produce extensive written communications.
• Ability to travel to external meetings both locally and nationally, including periodic overnight travel.
• Normal work requires frequent use of the telephone and computer (monitor, keyboard, mouse).
• Ability to be mobile at meetings and events.
• May be required to move about frequently in the office to access file cabinets, office equipment, attend meetings, etc.
• May require standing/sitting for prolonged periods of time during meetings and conferences.
• Must be able to communicate in large gatherings and conduct information sessions with technology so others will understand.

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to kpasquarella@oicofamerica.org. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

We are an equal opportunity employer committed to attracting and maintaining a diverse work force. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status or any other characteristics protected by federal and Philadelphia and Pennsylvania state laws.