Program Coordinator

Position Type: 1099 Independent Contractor

Compensation: $400/month

Time Commitment: Approximately 16–20 hours per month

Schedule: Work from home, flexible schedule, minimal local travel required, with some availability expected during standard weekday business hours.

About the Role

Richmond Aging and Engaging is hiring a Rollator Repair Program Coordinator to support the expansion, coordination, and day-to-day operations of our Rollator Repair Program. This is a new and evolving position created in response to program growth and increasing community demand.

The Coordinator plays a key role in ensuring the smooth planning, coordination, and visibility of our rollator repair clinics. This role is ideal for someone who enjoys building systems, working independently, communicating with partners, and taking ownership of a growing program. We are looking for a leader - someone who is passionate about serving others and aligned with the mission of improving safety, mobility, and access for older adults and community members.

About Richmond Aging and Engaging

Richmond Aging and Engaging (RAE) is a 501(c)(3)nonprofit organization dedicated to supporting low-income older adultsthrough community-based programs that promote safety, connection, and independence. Learn more about RAE at www.agingandengaging.org.

About the Rollator Repair Program

Richmond Aging and Engaging's Rollator Repair Program was created in response to a growing and often overlooked need: many older adults rely on rollators for daily mobility, yet lack access to affordable repairs, routine maintenance, or guidance on safe use. Small issues, such as worn brakes, loose wheels, or poor fit, can significantly increase fall risk, but are frequently left unaddressed due to cost, transportation barriers, or limited availability of repair services. RAE launched the Rollator Repair Program to close this gap by bringing safety checks, maintenance, and repairs directly into low-income community settings (including senior apartment buildings and community centers). In 2025, RAE held 30 community rollator clinics and serviced 130 rollators.

Key Responsibilities

Program Coordination & Scheduling

• Identify and cultivate new rollator repair clinic sites.
• Schedule and coordinate monthly rollator repair clinics and repair tech trainings.
• Serve as the primary point of contact for all rollator repair clinics.

Staff & Volunteer Coordination

• Coordinate repair technicians and volunteers for each clinic.
• Manage and maintain the volunteer and staff database and scheduling system.
• Communicate clearly and professionally with volunteers regarding scheduling and clinic logistics.

Outreach & Communication

• Advertise clinics and trainings through multiple channels, including social media.
• Create and post promotional content (e.g., social media graphics, posts, and announcements).
• Respond promptly and professionally to phone and email inquiries related to clinics and volunteering.

Operations & Supplies

• Assist with clinic supply management to ensure clinics are appropriately stocked and prepared.
• Support data entry and basic recordkeeping related to rollator repair clinics, which may include traveling to clinic storage to pick up completed forms.
• Support ongoing refinement of clinic processes and workflows as the program grows.

Required Skills, Qualifications, and Attributes

• Excellent customer service skills, including professional phone and email communication.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage time effectively, and be self-directed.
• Experience using digital tools, including:
  • Google Suite (Docs, Sheets, Calendar, etc.)
  • Canva or similar
  • Social media platforms for posting and promotion
• Ability to quickly learn new software systems, including an online volunteer management platform.
• Comfort working in a role that is still being developed, with interest in helping shape and strengthen the position over time.
• Proactive problem-solver who can anticipate needs and suggest improvements.
• Leadership mindset, even in a part-time, contractor role.
• Must have a functional computer/laptop; PC preferred.

Applications will be accepted through February 1, 2026, or until the position is filled.