Intervention Manager

Intervention Manager

Haven is the only nonprofit in Gallatin County serving survivors of domestic and sexual violence, sex trafficking, and stalking. Our approach makes us unique — everything we do is deeply and genuinely rooted in empowerment. We connect survivors to available resources and the help they need while trusting they should be the ones to decide what’s best for their own journey.

Haven began serving survivors in 1979. Over the last four decades, Haven has worked to both provide safe intervention for survivors of domestic violence, as well as to prevent future violence from occurring. We believe increased awareness through community education can make us all allies in ending domestic violence.

Haven’s Intervention Manager leads the direct service staff and interns, maintains and strengthens the team-oriented environment, and ensures high quality of services are provided consistently for survivors of domestic violence, sexual assault, sex trafficking, and stalking. The ideal candidate will have a growth mindset, ability to make ethical decisions in a high stress environment and promote team cohesion. They will also be committed to Haven’s mission and be willing to actively help maintain and build a positive, supportive culture at the organization.

Responsibilities:

Supervision/Personnel Management (60%):

• Ensure consistent, full coverage of the 24-hour support line; and at the shelter by coordinating staffing gaps in coverage due to paid time off, sick time, and/or holidays.
• Initiate and facilitate advocacy team meetings to discuss and resolve issues affecting staff and participants.
• Provide coaching and guidance to direct service staff to promote team environment and ensure consistent, participant-centered, trauma-informed, empathetic, nonjudgmental, and culturally responsive services.
• Ensure advocacy staff's progress toward achievement of performance indicators as defined by multiple funding sources.
• Facilitate check-ins with direct service staff to promote wellbeing, provide support, and increase efficacy.
• Onboard all newly hired advocates and supervise training of all direct reports.
• Complete performance evaluations for all direct reports.
• Read, interpret, and ensure compliance of policies and procedures with federal, state, and local laws.
• Create and manage a back-up schedule for the 24-hour support line.
• Ensure direct service staff are accurately recording data and surveys.
• Recruit and hire for open positions that you directly supervise.

Program Development (15%):

• Research and implement better practices and national trends in domestic violence intervention programs.
• Create innovative practices in the advocacy program as needed.
• Develop short- and long-term strategies for the advocacy program.
• Seek opportunities to expand our advocacy services.
• Write and review intervention programs procedures manual annually.
• Propose policy and procedures changes to Director of Programs.

Organizational (5%):

• Maintain proper financial records and receipts for all shelter, survivor, and legal advocacy expenses.
• Attend staff meetings and other meetings, as requested by Director of Programs.
• Provide support at fundraising activities, as needed.
• Provide data and information to Haven’s grant writer and coordinator.

Volunteer Management (5%):

• Assist with quarterly volunteer training as requested by the Prevention Coordinator.
• Support the training of new volunteer advocates.
• Assist survivor advocates with coordinating and guiding volunteers working with children’s group and any other volunteer activities.
• Assist community engagement coordinator with volunteer appreciation and retention efforts.
• Write letters of recommendation for interns/volunteers, as requested.

Shelter Maintenance (5%):

• Assist facilities coordinator with property and shelter repair/maintenance, shelter supply purchases, donations, and communicate needs of the intervention programs.
• Assist with and coordinate shelter projects, as appropriate.

Community Partnerships (5%):

• Attend interagency meetings, trainings and workshops pertinent to advocacy services and relevant and requested by the Director of Programs.
• Coordinate intervention team trainings and information sharing with other service providers.

Other (5%):

• Provide support to the advocacy team while on backup.
• Other duties as requested.

Minimum Qualifications:

• Bachelor’s degree.
• Minimum of 2 years of direct service experience in crisis intervention/response, domestic or sexual violence program, trauma-informed services, or similar field.
• Minimum 2 years of demonstrated success with staff supervision.
• Understanding of trauma, mental health, diversity, co-occurring issues, and cultural humility.
• Highly organized, accurate, flexible, innovative, and positive attitude.
• Proficient in Google Workspace.
• Excellent oral and written communication skills.
• Comfortable mediating and resolving conflicts, while providing support to people involved.
• Driver’s license, reliable transportation, and auto insurance.
• Ability to make decisions independently under high-stress conditions.
• Ability to connect and empathize with individuals from diverse backgrounds and cultures.
• Ability to cover a variety of shifts as needed..
• Available to respond to emergency shelter situations outside of business hours at night and on the weekends. Weekends: As back-up support to the weekend advocate(s) approximately twice every 12 weeks from Friday at 6 pm to Monday at 7:30 am. Weekdays: Providing back-up support to the overnight advocacy volunteer Monday through Thursday from 6 pm to 7:30 am approximately twice every 12 weeks. Providing support line coverage when volunteer coverage is unavailable during back-up support shifts. Holidays: Assist with coverage on holidays as needed.

Preferred Qualifications:

• Master's degree in related field or equivalent experience.
• Experience building and fostering a staff-team, providing guidance, and valuing staff accountability.
• Knowledge of Montana laws and fields of domestic violence, sexual assault, sex trafficking, and stalking.
• Knowledge of community resources and experience building partnerships.
• Advanced training and experience in crisis intervention, conflict resolution, and providing trauma-informed services.

Training that is provided:

• Haven Volunteer Advocacy training.
• Domestic violence and sexual assault training programs as requested by the Director of Programs.
• CPR/First Aid training as requested by the Director of Programs.
• ASIST suicide intervention training as requested by the Director of Programs.
• Other training/shadow shifts as requested by the Director of Programs.

Physical Demand and Work Environment:

The physical demands and work environment described there are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear; use hands and fingers to handle, feel or operate objects, tools or controls; and reach with hands and arms. Position requires walking, climbing stairs and lifting at least 25 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the environment is usually quiet.

Responsible to: Director of Programs

Hours of Work: This is a full-time, non-exempt hourly position with a 36 hour work week.

Compensation:

Haven uses a compensation equity calculator to set pay at the organization. The annual salary for this position is $79,715.82. Calculator scores are determined by responsibilities, professional and personal experience, and physical and emotional labor required to successfully meet the job requirements.

Additionally, Haven offers generous benefits including health coverage per our company policy, and an additional opt-in vision and dental plan at the employee’s expense; 160 hours of annual paid time off (PTO) during the first three years of employment and 200 hours of annual PTO thereafter; 10 paid holidays annually; one week of sick leave annually; accrue up to 10 weeks of paid parental leave fully available after 12 months of employment; wellness reimbursement of up to $80 per month; an employee matching SIMPLE IRA available January 1; and a monthly cell phone stipend of $40 per month.

Probation Period: 12 months

Haven offers generous benefits including health coverage per our company policy, and an additional opt-in vision and dental plan at the employee’s expense; 160 hours of annual paid time off (PTO) during the first three years of employment and 200 hours of annual PTO thereafter; 10 paid holidays annually; one week of sick leave annually; accrue up to 10 weeks of paid parental leave fully available after 12 months of employment; wellness reimbursement of up to $80 per month; an employee matching SIMPLE IRA available January 1; and a monthly cell phone stipend of $40 per month.