Donor Relations Associate

Maryknoll Sisters of St. Dominic, Inc., is a congregation of Catholic religious sisters who have served as missionaries since 1912, when we became the first group of Catholic sisters in the United States founded for overseas mission. Today, we have more than 200 sisters serving in 18 places around the world and throughout the United States, including at our Center House in Ossining, N.Y. Our sisters and lay staff work as collaborative partners to realize our mission: “Co-creating a one earth community where the values of whole-making, mission and contemplation are being lived out.”

POSITION SUMMARY

The Donor Relations Associate is responsible for the timely and accurate processing of

all donations by opening, sorting, and/or processing all mail and files received, and is

expected to have a complete understanding of all processes supporting that undertaking.

The Donor Relations Associate is accountable for ensuring timely acknowledgment to

donor accounts that are mailed from Maryknoll, as well as the queuing of those files for

acknowledgments sent to the external vendor.

ESSENTIAL FUNCTIONS

Scans and correctly processes designated donations through MAVRO, clearing errors and ensuring 100% accuracy because these are deposit files being remotely dropped on the bank’s server; balance, cross check and validate all totals; completes all documentation associated with this process to insure an accurate audit trail. In addition, executes batches in Raiser’s Edge and ensures that all errors are corrected and all batches are balanced. Any and all corrections have to be thoroughly executed.

Processes incoming mail within seventy-two (72) hours of receipt during high volume periods, and with thirty-six (36) hours of receipt during low volume periods. Accurately reflects dollars represented in each batch using all the required supporting data. Follows posted schedule, unless deviation has been approved by office manager.

Executes, verifies and manages all files and/or data sent from the external vendor via WEB, Electronic Funds Transfer (EFT), and Credit Cards, ensuring accurate posting of all donations and requests for changes, cancellations and other; review validate and initial all bills.

Extract letters generated from donations, print and meter mail; fulfill special requests for prayer and Mass Cards.

Perform share of general office activities (phones, e-mail, written inquiries and walk ins), overseeing that equipment is maintained in good use, works with vendors to clear and/or report troubles, participates in fundraising events and the preparation associated with projects of the Development Department as a whole (Fall Festival, Gala, Benefactors Day, etc.)

EXPERIENCE REQUIRED

A. Data management preferably at a non-profit organization or in the business/customer service sector.

B. Advanced computer training; intermediate knowledge of Microsoft Word and Excel.

C. Experience in financial procedures, accuracy and oversight.

D. Working knowledge of Raiser’s Edge.

MINIMUM FORMAL EDUCATION REQUIRED

Bachelor’s Degree or equivalent experience in the not-for-profit or business sector.

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Ossining, NY 10562 (Required)

Work Location: In person

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance