Intensive Services Case Manager

Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

This position provides high quality, client-centered intensive supportive

services to clients in permanent supportive housing through Housing for

Health. The clients are DHS patients who meet/met the HUD definition of

Chronically Homeless and were/are high utilizers of DHS services. Case

management duties range from outreach and engagement; intake and

assessment; service planning; housing and rental assistance; on-going monitoring

and follow-up; assistance with benefits establishment, transportation, and legal

issues; crisis management; eviction prevention; client education; housing location

services; and coordination and collaboration with HFH partners. This program

includes using harm reduction strategies to enable the participants to permanently

retain their rental housing.

Duties and Responsibilities

Outreach & Engagement

• Process and accept referrals from DHS and HFH partners
• Establish rapport and determine client eligibility
• Conduct face-to-face screenings within 2–5 days of referral
• Obtain necessary consents and authorizations
• Refer ineligible referrals to appropriate services

Intake & Assessment

• Conduct intake and enrollment
• Assist clients with collecting eligibility documentation

Temporary Housing, Rental, and Move-In Assistance

• Assist with temporary housing referrals until permanent placement
• Coordinate lease agreements and client move-ins
• Conduct psychosocial assessments and update service plans every three months
• Maintain regular contact, tailored to client needs and acuity level
• Link clients to physical, mental health, and substance use services
• Support medication compliance, income/benefits access, employment, life skills, and budgeting
• Provide 24/7 on-call crisis support and educate on appropriate use of emergency services
• Educate clients on tenant rights, responsibilities, and lease compliance
• Provide eviction prevention counseling and document interventions
• Coordinate transitions for clients with changing housing or care needs

Client Satisfaction

• Conduct one-on-one check-ins and meetings to assess satisfaction
• Administer annual client surveys and adjust services based on feedback

Collaboration

• Attend meetings with DHS and HFH partners
• Conduct case conferences with supervisors and team
• Maintain partnerships with community service providers

Qualifications and Requirements

• Bachelor’s degree in Social Work or related field and 1 year of relevant experience, or 2 years of direct mental health/intensive case management experience
• Experience with homelessness, mental health, chronic health, and substance use issues
• Strong documentation and case management skills
• Familiarity with crisis intervention, eviction prevention, housing rights, and benefits systems
• Proficiency in Microsoft Word and Excel
• Valid driver’s license and active auto insurance
• Ability to drive agency vehicles and meet insurance requirements
• Maintain confidentiality in compliance with HIPAA
• Must attend all required meetings and trainings
• Ability to manage a caseload of 20 clients

Physical Requirements

• Travel to field locations required
• Prolonged sitting, standing, frequent bending
• Occasional lifting up to 25 lbs
• Frequent use of computer and phone

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

EEO Statement

Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.