Training Delivery Manager

Seeking a Training Delivery Manager

Come help build and lead delivery of a groundbreaking new workforce-orientation program for Minnesota caregivers, as part of the Minnesota Home Care Orientation Trust, a labor-management partnership dedicated to empowering home care workers and improving the services and supports provided to Minnesota seniors and people with disabilities. The Training Delivery Manager will be an early member of a ground-breaking and fulfilling program with opportunities for professional growth.

About the Minnesota Home Care Orientation Trust

In 2023, a new orientation program was created through a groundbreaking union contract between the State of Minnesota and SEIU Healthcare Minnesota and Iowa, the union of over 35,000 Minnesota home care workers. For too long, home care work has been undervalued, despite its importance in the lives of so many people with disabilities and seniors who rely on home care workers every day. Consumer-directed home care workers unionized in 2014 and have made steady progress since in improving the pay, benefits, and training opportunities they receive.

The goal of the Orientation Trust is to support home care workers in being successful in their roles. Through our program, workers will know what is expected of them as professional caregivers, how the state’s programs work, how to care for themselves while doing this work, what benefits are available to them, and where to go for assistance as they learn their new jobs. This ensures that Minnesotans can get the care they need in their homes, live the lives they choose, and that their caregivers are cared for as well.

Position Summary and Qualifications

The Training Delivery Manager will play a central role in launching and leading our Orientation program and is supervised by the Trust’s Project Manager.

Duties and Responsibilities

• Oversee the hiring, professional development, and daily work of instructors
• Conduct orientation sessions as a back-up facilitator as needed
• Ensure orientation sessions are conducted with the highest level of quality and integrity
• Identify areas for improvement in curriculum and training delivery, and develop recommendations for effective adoption of any approved changes
• In collaboration with the Trust team, union leaders and staff, and other stakeholders, assist in the development of recruitment materials
• Administer learner and instructor evaluations with an eye towards process improvement
• Liaise with and support the SEIU Member Action Center as they respond to home care workers’ questions regarding orientation
• Assist in administering disbursement of stipends to learners who complete orientation
• Manage trust vendors
• Other items as needed to run an effective educational program for the state’s consumer-directed home care workforce

Desired Qualifications:

• Familiarity with home care
• Experience delivering adult education, training, or other programs at scale
• Familiarity with labor unions, disability justice and/or other movements for social justice
• Excellent technology skills, including Microsoft Office, Google Workspace, virtual meeting software (Zoom, Teams, etc.), and data management and database skills
• Excellent written and verbal communication skills
• Experience supervising and evaluating employees
• Demonstrated ability to work independently, be organized, and pay attention to detail
• Ability to work flexible hours, including occasional evenings and weekends

Equal Opportunity Employer

We are an Equal Opportunity Employer. Our team members are also responsible for conducting their work in a way that is consistent with our EEO standards and are expected to demonstrate respect for all coworkers and participants. We also recognize the desirability of increasing employment opportunities for people of color, women, LGBTQIA, bilingual or multilingual people, and people with disabilities.

Health, Retirement, Time Off