Director of Security Operations

1. SCOPE OF ROLE:

The Support Services functions at S:US are carried out by a team of professionals with differing backgrounds who share deeply in the S:US mission. We provide resources and support to the program departments to collectively pursue that mission. Support Services is a collegial, supportive and dynamic culture that continuously seeks to improve. We strive to treat all staff with respect in each interaction. We are motivated to accomplish our individual and collective tasks by the belief that we can help transform the lives of people we serve thereby righting societal imbalances.

The Director of Security is responsible for the strategic leadership, development, and oversight of all security operations across a large portfolio of program locations throughout New York City. This role ensures the safety and security of persons served, staff, and visitors while supporting a trauma-informed, service-oriented environment. The Director of Security will implement best practices in security management, ensure compliance with city, state, and federal regulations, and work collaboratively with program, real estate, facilities, and IT to promote a safe and respectful community.

1. ESSENTIAL DUTIES & RESPONSIBILITIES:

Leadership & Strategy

• • Develop and implement a comprehensive, organization-wide security strategy, including a security work plan
  • Establish and oversee security‑related policies, procedures, post orders, and emergency protocols that balance safety, client rights, and a trauma‑informed approach, in coordination with Compliance and Legal
  • Assess, recommend, and support governance of physical security technologies including CCTV, access control, and related systems in collaboration with IT and Facilities, ensuring consistency, data integrity, and appropriate use across program sites
  • Provide leadership and serve as the primary security advisor to executive leadership and program staff
  • Develop and maintain security metrics, dashboards, and executive level reports to support leadership oversight

Operations Management

• • Oversee daily security operations across all program sites
  • Conduct site visits and assessments 2-3 times per week to identify vulnerabilities and recommend improvements
  • Liaise with program staff and third party security vendors to address security and safety related issues
  • Manage relationships with third-party security vendors, including regular meetings with account reps to ensure delivery of quality services
  • In collaboration with the legal department, review and negotiate all third-party security vendor contracts and ensure contractual compliance
  • Responsible for drafting RFPs and overseeing bidding process for all third-party security vendors
  • Review and approve all third-party security vendor invoices
  • Provide security planning and readiness support for new program openings, program transitions, and site expansions, including risk assessments and vendor alignment

Safety Incident Management and Risk Management

• • Draft site visit reports, assessments and follow-up protocols for quality improvement purposes
  • Analyze security‑related incident data to identify trends and preventive strategies, and provide subject matter expertise, documentation, and reporting to support governance and oversight of security operations and risk mitigation.
  • Respond to critical incidents and coordinate crisis management efforts
  • Attend internal S:US Incident Review Committee and Workplace Violence Committee meetings to provide guidance as to security best practices

Training & Development

• • Design and implement security training programs for program staff and third- party security staff
  • Attend security related trainings and webinars to ensure security best practices at S:US
  • Partner with program staff to promote safety awareness

Collaboration & Community Relations

• • Build strong relationships with NYPD, community stakeholders, and local precincts
  • Collaborate with internal departments including program, real estate, facilities, and IT
  • Support a culture of respect, equity, and inclusion in all security practices

1. REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree required
• 8+ years of comparable experience with at least 3-5 years of managerial experience in directing security operations of a similar sized organization or company

PREFERRED QUALIFICATIONS & SKILLS

• Master’s degree in Criminal Justice, Public Administration, or related field
• Military or law enforcement experience
• Experience in supportive housing, shelters, healthcare, or social services
• Preferred Additional Knowledge, Skills and Abilities:
• Must be proficient in Microsoft Office applications
• Familiar with Yardi or similar industry-based database
• Knowledge of multiple CCTV systems and access control systems
• Exemplary customer service skills
• Must display ability to complete tasks/projects on-time
• Strong analytical skills
• Strong attention to detail
• Knowledge of de-escalation and problem solving

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of service animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.