Master Social Worker - Clinical Response Team

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid: 4 days in office/1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Program Manager of the Clinical Rapid Response Team, the Master Social Worker provides direct care and guidance, ensuring evidenced based practices are being utilized to expedite a person’s recovery. The Master Social Worker will be actively involved in crisis planning and working to reduce the number of people on the high acuity list by deescalating situations and taking a preventative approach when signs are observed early. In addition to crisis work, the Master Social Worker will serve as an interim provider, providing individual and group counseling to people who are not ready to be connected to more formal care (i.e. clinics, traditional ambulatory treatment teams, etc.). The Master Social Worker will be an active listener, provide high-quality customer service, and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Assists to ensure that performance-based incentives and all other goals of the program are met.
  1. Provides clinical expertise to program staff
  2. Housing documentation and placement
  3. Medical and mental health services
• Completes clinical provisions of the program for people in our care, including but not limited to care plans, housing placements, substance use counseling, incident reporting, and all other activities.
• May coordinate clinical meetings with staff and other interdisciplinary teams.
• Helps with liaison and coordination of services with psychiatric and medical providers.
• On call to address emergency needs on a twenty-four-hour basis.

Administrative

• Prepares, maintains and submits timely and accurate statistical and other reports mandated by Urban Pathways, regulatory and funding agencies.
• Assesses, coordinates and facilitates staff Training.
• Provides back-up administrative coverage in the absence of the Program Manager as needed.
• Completes, when needed, psychiatric evaluations. (e.g. An individual’s housing package is incomplete because they are not able to get a psychiatric evaluation or refusing to go to an outside provider, the Clinical Social Worker will meet with the person and complete an evaluation with them.
• Collaborates with the Program Manager and Human Resources to recruit, hire and onboard new program staff.
• Manges AWARDS and other systems to ensure that all necessary client data is accurate and timely.
• Ensure paper and electronic charts comply with Urban Pathways and regulatory agency standards.
• Conducts monthly group supervision and study groups for employees interested in obtaining licensure.
• Assist with agency-wide training to help develop our staff.
• Utilizing a new admission chart in Awards, the Master Social Worker reviews their assessments to determine their eligibility for RTS services. If deemed appropriate, an LPHA form will be completed within 20 days of the person’s admission.

Community Relations

• Develops and maintains ongoing relationships with community services and resources. These relationships will assist linking people to community referrals to ensure the person’s whole health is being addressed.

Communication

• Communicates verbally and in writing in a professional manner.
• Facilities/attends meetings, trainings, and supervisor sessions.

Performs all other duties as assigned and as required.

Qualifications, Education and Experience

• Master’s degree in Social Work or closely related clinical field required with a CASAC or CASAC-T required.
• Minimum five years of clinical and supervisory experience required.
• Experience with people experiencing homeless, mental illness and/or substance use population preferred. Experience with substance use is strongly preferred.
• Foreign languages a plus.

Skills & Competencies

• Strong written and verbal communication skills.
• Strong team building and coaching skills and experience.
• Strong problem-solving skills and resourcefulness.
• Strong computer skills and knowledge of Microsoft office (e.g. Word, Outlook, Excel, etc.).
• Strong skills and knowledge of client relational databases preferred (e.g. AWARDS).
• Work effectively with individuals from diverse backgrounds and cultures.

Licenses

• A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.
• Valid professional certifications.

Capabilities

• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various program sites.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions