Community Outreach Associate

The Community Outreach Associate supports Berkeley Food Network’s Home Delivery Program to deliver food directly to the community, as well as supporting outreach efforts for the CalFresh Partnerships Program. This role will additionally support the 9th Street Pantry on occasion and will regularly collaborate with staff in different departments. This role includes building relationships with community partners, volunteers, and community members accessing our services and is an integral role in expanding and building the community interactions element of BFN’s direct distribution programs. This position reports to the Senior Program Manager.

Outreach Support 40%

• Support CalFresh Partnerships Program
• Engage in training related to CalFresh enrollment & outreach
• Attend necessary trainings, conduct pre-screening interviews, support community members with CalFresh applications
• Provide direct outreach to community members to support with CalFresh pre-screening processes
• Track outreach efforts and support preparing data reports on CalFresh program performance with Programs Team
• Support outreach tabling efforts at BFN’s 9th Street Pantry & Mobile Pantries
• Create & distribute quarterly community newsletters with updates regarding changes in program service, closures, and other information
• Gather feedback and suggestions from community members receiving food from Berkeley Food Network
• Conduct interviews and surveys with pantry members and Home Delivery recipients to understand how we can improve our services

Direct Distribution Program Support 40%

Home Delivery

• Support with home delivery member onboarding
• Support Home Delivery volunteers with box packing, organization, route assignments and delivery instructions
• Ensure all grocery boxes are picked up by Home Delivery driving volunteers from BFN and other partner organizations.
• Deliver Home Delivery boxes to community members throughout Berkeley using BFN’s delivery van, as needed
• Greet and provide positive customer service to volunteers and home delivery members.

9th Street Pantry & Mobile Pantries

• Support closing the 9th Street Pantry on Tuesdays and/Thursdays, as needed and scheduled
• Attend Mobile Pantries to provide outreach support facilitate the smooth operation of the pantry
• Become familiar with the Client Voice software system to check folks in at BFN pantries and enter data as new folks register for services at Berkeley Food Network

Organizational Support 20%

• Lead by example: demonstrate to existing volunteers and train new volunteers on best practices for home delivery packing, delivery, and customer service.
• Solicit and report volunteer feedback and answer volunteer questions.
• Maintain best practices for food handling by storing items in appropriate locations and at appropriate temperatures to prevent spoilage, infestation, and cross-contamination.
• Maintain safe and clean facilities and work environment by keeping warehouse and workstations neat; participate in daily cleaning processes.
• Support Program Coordinators with additional program support as needed.
• Attend and support Program Team meetings, Staff Meetings, and other gatherings.
• Support other tasks as needed by organization

• Twenty-one (21) paid holidays, including annual closures the week of Fourth of July and between December 24 – January 1
• Accrued paid leaves including up to ten (10) vacation days and up to 80 paid sick leave hours in your first year, depending on the number of hours worked, and a paid day off for your birthday
• 403(b) Retirement Plan with up to 3% matching
• Medical/Dental/Vision Coverage: BFN pays 100% of employee premiums for medical, dental and vision coverage on our Kaiser Gold base plan and optional buy-up to additional coverage.
• Life, long-term disability, and employer assistance program (EAP) coverage at no cost.
• Professional development opportunities

Required

• English - business-level

Preferred

• Spanish, Mandarin, Cantonese, Arabic, and/or Nepali language(s) - conversational