PROGRAM COORDINATOR – WORKFORCE & OPERATIONS

PROGRAM COORDINATOR – WORKFORCE & OPERATIONS (RALEIGH-DURHAM, NC)

Location: Remote/Hybrid (with some in-person based on program needs in Raleigh-Durham, NC)

COMPANY DESCRIPTION

Entryway is a national 501(c)(3) organization that transitions individuals and families out of homelessness and into economic self-sufficiency. We partner with the $1.3 trillion multifamily housing industry to create pathways to stable employment, housing, and long-term opportunity.

As a catalyst for change, Entryway brings together property management companies, employers, service providers, and community partners to create a coordinated ecosystem of support. With more than 200 partner organizations nationwide, we deliver a proven, industry-powered model at the intersection of housing and employment.

Unlike traditional nonprofits that focus on either housing or employment, Entryway delivers both. Participants gain access to stable jobs with a living wage, benefits, and on-site housing opportunities through our property management partners. Combined with training and individualized support, this integrated approach creates the conditions for long-term success.

In North Carolina, the Program Coordinator in Raleigh plays an important role in supporting program success by building relationships with partners, guiding participants, and helping ensure strong, consistent outcomes, including job placement and retention.

POSITION OVERVIEW

Entryway is seeking a highly organized, proactive, and detail-oriented Program Coordinator to lead and support our workforce program in the Raleigh-Durham area.

This role combines program coordination, participant support, and operational execution. The Program Coordinator supports the full lifecycle of the Raleigh program—from recruiting participants to coordinating and managing training programs, and supporting placement and retention outcomes—while also assisting with program operations.

The ideal candidate is organized, communicates effectively, and takes initiative in both participant-facing and behind-the-scenes work.

KEY RESPONSIBILITIES

Program Coordination & Support

• Coordinate and manage multi-week training programs, including securing instructors, coordinating logistics, managing schedules and communications, and ensuring a well-organized participant experience
• Manage recruitment, screening, and onboarding of participants
• Ensure participants stay engaged and on track throughout the program
• Support placement efforts and participant follow-up
• Track key outcomes, including placements and retention

Recruitment, Outreach & Pipeline

• Build and maintain relationships with community partners and referral networks
• Conduct outreach and communicate program expectations to prospective participants
• Maintain a strong pipeline for upcoming cohorts

Participant Engagement & Support

• Build positive, supportive relationships with participants
• Provide consistent communication, encouragement, and accountability
• Assist with resumes, job applications, and next steps
• Support individuals facing barriers to employment or housing stability

Employer Engagement & Placement

• Build and maintain relationships with employer partners
• Connect participants to job opportunities aligned with their goals
• Assist with interviews and job readiness preparation
• Support early retention follow-up

Data Tracking & Reporting

• Maintain accurate tracking of participant data, attendance, and outcomes
• Keep systems and documentation current and organized
• Support program reporting requirements

Program Operations & Administrative Support

• Support day-to-day program operations and logistics
• Assist with scheduling, coordination, and internal communications
• Maintain tracking tools and program materials
• Draft communications and support outreach efforts

Ownership & Initiative

• Manage multiple responsibilities with strong attention to detail
• Take initiative and follow through on tasks
• Communicate proactively with team members and partners
• Contribute to an organized, well-run program environment

REQUIRED SKILLS & EXPERIENCE

• 2+ years of experience in program coordination, administration, or a related field
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Experience with spreadsheets, databases, or tracking systems (Excel, Google Sheets, CRM, etc.)

SUCCESS TRAITS

• Reliable, organized, and follows through
• Takes initiative and works independently
• Communicates effectively with diverse audiences
• Balances administrative work with participant engagement
• Builds trust with individuals facing barriers to employment
• Professional, patient, and solution-oriented
• Motivated to support participant success and program outcomes

PREFERRED QUALIFICATIONS

• Experience in workforce development, nonprofit programs, or social services
• Experience working with underserved populations
• Experience supporting training, placement, or participant services
• Familiarity with CRM or case management systems

This role supports individuals working toward employment and housing stability by helping ensure participants are prepared, connected to opportunities, and successful in achieving and maintaining employment.

IMPORTANT NOTE

This role requires strong organization, initiative, and follow-through.

You will help ensure the Raleigh program runs effectively, participants stay engaged, and placement and retention outcomes are achieved while supporting overall program operations.

Salary: $50,000–$52,000

Employee Paid Health Benefits - medical, dental, vision, and life insurance.

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