Vice President of Member Services

YWCA USA Overview

YWCA USA is a national organization on a mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. One of the oldest and largest multicultural organizations promoting solutions to enhance the lives of women, girls, and families, YWCA USA has been at the forefront of the most critical social movements for more than 160 years, working on behalf of marginalized communities through advocacy, local programming, and services – from women’s empowerment and civil rights to affordable housing and pay equity, to violence prevention and health care.

Headquartered in Washington D.C., YWCA USA represents almost 200 member YWCAs nationwide. YWCA Member Associations work on the front lines of social change, responding to the specific needs of their communities while upholding the vision and aspiration of the national movement. Nationwide, YWCA services include a wide breadth of policy advocacy and social service programs that support the mission of eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. YWCAs generate institutional change in three key areas: racial justice and civil rights; empowerment and economic advancement of women and girls; and health and safety of women and girls.

Through its affiliation with the World YWCA, YWCA USA is part of a global movement to elevate the status of ALL women and girls. The World YWCA works for women’s empowerment, leadership, and rights in more than 120 countries and 20,000 local communities. It is united by a shared vision that, by 2035, young women and girls will transform power structures to create justice, gender equality, and a world without violence and war, leading a sustainable YWCA movement inclusive of all women.

Position Summary

The Vice President of Member Services will deliver strategic thought leadership for the execution of essential services and technical expertise to YWCA member associations nationwide. The successful candidate will cultivate robust relationships with local YWCA associations, assuming the role of a senior-level strategic partner and representative for local association leadership within the YWCA USA office. The VP of Member Services will optimize resource allocation and other support mechanisms, enabling local associations to effectively carry out their mission-driven activities and operations, ultimately propelling the national YWCA movement forward.

Responsibilities

Strategy & Leadership

• Oversee the execution of strategic goals related to the Member Services team, including strategic goal setting, operational plan development, budget allocation, and fostering a high-performing team environment.
• Oversee the effective delivery and evaluation of member benefits and services, ensuring the needs of YWCA member associations are met.
• Provide senior-level strategic counsel and representation for local association leadership at the YWCA USA office, optimizing resource allocation and other support mechanisms to empower local associations in fulfilling their mission and operational activities.
• Cultivate strong relationships with YWCA local associations, stay abreast of nonprofit and YWCA best practices and contribute to the capacity building of each local organization.
• Collaborate effectively with other YWCA USA staff and leadership to align member services with the organization's strategic priorities.

Network Collaboration

• Deliver a comprehensive range of essential services to a network of local associations, including onboarding new Executive Directors/Chief Executive Officers and providing comprehensive information on various aspects of association leadership.
• Monitor local association adherence to YWCA membership requirements, tracking and providing historical, qualitative, and quantitative data about local associations and service delivery.
• Collaborate with other YWCA teams to identify trends and opportunities for intensive technical support and training for local associations.
• Serve as a communication conduit between YWCA USA and association leadership, ensuring that local associations remain informed and aligned with YWCA USA initiatives and membership requirements, while also conveying local association perspectives and needs to the national office.
• Facilitate greater collaboration among local associations throughout the network, fostering strategic partnerships that address the mission, fundraising, and operational needs and opportunities of each association.

Experience, Education, Proficiencies, and Values

• Experience, Education, and Certifications
  • Bachelor's degree, Master's degree preferred
  • Minimum of 10+ years of experience working in the not-for-profit industry, with demonstrable related experience in budgeting and finance, fund development, program development, marketing and communications, facility management and operations, and governance.
  • Experience providing technical assistance in a small group setting or one-on-one preferred.
  • Experience managing priorities and metrics for success; skilled at managing and setting priorities and scope of deliverables for a team.
  • Experience working with a CRM (Customer Relationship Management) or other AMS (Association Management System), preferably netFORUM.

• Proficiencies
  • Demonstrated success in operationalizing programs, projects or initiatives preferred.
  • Strong project management skills resulting in measurable successes.
  • Demonstrated experience leading and managing multi-faceted, complex projects with teams.
  • Clear, concise, persuasive written and verbal communication skills.
  • Proficient in using technology as a workplace tool, including Microsoft Office, virtual meeting platforms, CRM, and social media.

• Values and Attributes
  • Demonstrated commitment to the mission of the YWCA.
  • Strong leader with proven success and capacity to provide relevant thought leadership across a broad array of departments and initiatives.
  • Ability to multi-task and work independently and as a member of a team.
  • Intelligent, persuasive, hardworking advocate and ambassador for the YWCA.
  • Creative, outstanding personal skills, emotional intelligence, and intellectual prowess.
  • Innovative thinker with a track record of translating strategic thinking into formal capacity building and action.
  • Training/coaching experience preferred.
  • Willingness to travel, as needed.