Client Services Coordinator

Job Title: Client Services Coordinator

Reports To: Program Director

FLSA Status: Hourly

Hours: 32 Hours/Week

Office Location: Multnomah Village/Remote

Current Pay Rate: $20-$22

Benefits: Employer paid Health, Dental, Vision, & Life insurance, up to 5% match for 403b

retirement, paid vacation, sick, lunch and holidays

Organization Overview:

For over 30 years, Store to Door has delivered nourishment and social connections to homebound people in our community. We support independent living for Portland area seniors and people living with disabilities by providing a low-cost, volunteer-based grocery shopping and delivery service. Our award-winning organization is the only one of its kind in Oregon. Each year, with over 1,400 volunteers, we make over 14,000 deliveries to 800+ seniors and people living with disabilities.

Position Summary:

The Client Services Coordinator coordinates the Resource Referral Program, Food Box Program, and Friendly Caller Program, and acts as a support to Outreach, Volunteer, and Program teams as needed. Responsible for developing systems to maintain service levels. Coordinate work with the program, volunteer, development, and office teams to maintain effectiveness. Provide support for the Hollywood and Beaverton stores as assigned. This position is hybrid office-remote and requires a minimum of 50% of time in office.

Duties & Responsibilities

Resource Referral Program Duties (40%)

• Receive and respond to requests for services from clients, community partners, and colleagues at Store to Door
• Provide closed-loop referrals to services and supports to clients and provide short-term case management to clients with complex needs
• Collaborate with other members of Program Team to provide timely closed loop referral to clients
• Complete needs screenings with clients currently and newly enrolled at Store to Door
• Coordinate volunteers within Resource Referral Program
• Coordinate with community partners and community members to ensure that clients’ needs are met
• Report any alleged abuse of clients to appropriate services and agencies
• Record case notes and service referrals in FileMaker database in a timely manner
• Participate in the Resource Referral Team, Program Team Meeting, and All Staff Meeting as scheduled
• Assist in data collection, special projects and programs, and generate reports as needed
• Maintain current information on available community resources
• Ensures all client services are inclusive, responsive, and collaborative
• Other duties relevant to this position and Program Team operations

Friendly Caller Program Duties (20%)

• Coordinate staffing and volunteers for the Friendly Caller Program
• Make calls to clients when Friendly Caller volunteers are unavailable
• Coordinate all scheduling for the Friendly Caller Program and ensure coverage for call logs
• Outreach to new clients and enroll them in Friendly Caller Program when appropriate

Food Box Program Duties (20%)

• Coordinate Food Box Program Order Takers and Packers
• Complete program enrollments, deactivation of clients, and maintain program wait list
• Complete weekly Food Box Program orders in collaboration with program volunteers
• Assist Food Box packing on Wednesdays 3pm-5pm as needed
• Assist Food Box distribution on Fridays 9am-10:30am as needed
• Assist with volunteer and staff scheduling for Food Box Program

Program Support Duties (20%)

• Provide support to Grocery Delivery Program, Client Outreach Program, Volunteer Program, and special projects as needed

Qualifications

• Bachelor’s Degree in Social Work or related field preferred
• Demonstrated experience with client services required
• Experience working in Diversity, Equity, and Inclusion.

Skills, Abilities & Experience:

• Minimum of one-year experience providing case management, resources and referrals to clients
• Minimum of one-year experience in Program or Project Coordination or equivalent
• Ability to promote a culture of respect, inclusiveness, equity, and diversity
• Ability to present ideas in both business-friendly and user-friendly language
• Ability to vary work hours to accommodate occasional weekend/evening hours
• Knowledge of and passion for working with seniors and people with disabilities
• Excellent verbal, written, public speaking, and interpersonal skills
• Excellent organizational and time management skills, including the ability to set priorities and organize multiple projects. Must be flexible to changing deadlines and last-minute work assignments
• Strong written and oral communications skills
• Ability to work independently, with a team, and communicate with diverse populations
• Ability to meet deadlines and work well under pressure with attention to detail
• Proven analytical, evaluative, and problem-solving abilities
• Must maintain confidentiality at all times
• Candidate must successfully pass a criminal background check

Any satisfactory combination of experience, training, and/or education that ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands

Fast-paced, with significant people interaction. No lifting over 20 lbs. Some reaching, bending, and stooping, and sitting for extended periods with phone and computer work.

Commitment to Equity

Store to Door is an Equal Opportunity Employer and strongly encourages people of color, women, LGBTQ+ individuals, veterans, those with disabilities, and those with working-class backgrounds to apply. We are working toward an equity and diversity plan dedicated to improving outcomes for communities of color and other under-served populations.

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at-will” employment relationship.

Employer paid Health, Dental, Vision, & Life insurance, up to 5% match for 403b retirement, paid vacation, sick, lunch and holidays