Case Manager

Summary

This position will work as part of a team that utilizes a Harm Reduction and Housing First Model to assist people who have experienced long-term homelessness by meeting them where they are with housing as a primary focus. Team members will respond to each participant’s unique needs and goals, recognizing their resiliency and supporting them through challenges by providing on-going support, advocacy and assistance in accessing community services to ensure stability in housing and integration in the community. Case Managers must be knowledgeable about and able to respond effectively to the complexities of participants’ lives and the co-occurring issues often associated with long-term homelessness. Participant populations may include those with chemical abuse issues, criminal history, domestic violence, trauma and/or mental health issues.

Essential Responsibilities + Expectations

Provide relevant support to participants to obtain and maintain housing:

• Lead persistent outreach to potential participants, building trusting and respectful relationships.
• Orient participants to service policies/ procedures and program expectations.
• Network with other agencies and outreach and other support workers to help access housing and other needed resources.
• Support participants through issues of renter expectations, renter/landlord conflict resolution, and tenant rights.
• Assist clients with completion of necessary forms to access and maintain housing, including rental assistance and county and other relevant benefits.
• Build relationships with property managers and facilitate communication with participants regarding ongoing tenancy concerns, and property issues.
• Provide high-quality case management service and on-going crisis intervention to participants:
• Manage a caseload of 15-20 participants
• Offer regular, quality contact (generally weekly, in-home support) focused on housing stability and participants’ self-defined goals.
• Assist in crisis prevention and offer flexible, individualized services
• Provide transportation and accompany participants to appointments related to their goals.

Complete accurate and thorough documentation and recordkeeping in a timely manner:

• Maintain individual electronic files, including timely detailed case notes of each interaction.
• Understand and comply with the necessary documentation for MN Housing and Hennepin County Housing First/Housing Support.
• Maintain accurate records including employee time sheets, client expenses, and mileage reimbursement.

Commitment to racial equity and social justice:

• Work within and across agency departments to build a culture of equity and anti-racism and hold SHS accountable.
• Evolve knowledge and strategy of equity and anti-racism on an individual and a team level.
• Participate in meetings, trainings, and workshops hosted by SHS about diversity, equity, inclusion, anti-racism, and other related topics.

Provide positive representation of SHS through public relations and networking:

• Communicate and coordinate services with all team members.
• Attend required meetings and trainings.
• Interpret and promote the program to constituents, speak to community organizations or volunteer groups.
• Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders.

Demonstrate Essential Knowledge, Abilities and Skills:

• Commitment to working toward an anti-racist culture both within Simpson Housing and the broader community.
• Excellent skills in teamwork and collaboration.
• Ability to take initiative, work well independently, and manage time.
• Knowledge of Harm Reduction/Housing First Model and commitment to that model.
• Knowledge of trauma-informed service and motivational interviewing techniques.
• Ability to communicate respectfully, positively, and professionally with participants, providers, and others who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to perform non-traditional tasks while meeting participant needs.
• Ability to maintain confidentiality.
• Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Position Requirements:

• Bachelor’s degree in human services, or relevant experience. 
• Driver’s License and access to a safe, reliable and insured vehicle. 
• Possess strong computer skills, with experience in Microsoft Office.
• Demonstrate ability to learn and use computer database for client records.

Desired:

• One year’s experience in providing direct social services, especially to those experiencing homelessness
• Lived experience of homelessness
• Experience with low-income single adults, people experiencing homelessness, diverse populations, and those who have mental health, chemical use and trauma histories. |
• Multilingual