Salesforce Database Administrator & Technology Manager

We are looking for a part-time Salesforce Database Administrator & Technology Manager to join our team! We want to work with a collaborative, customer service-oriented, and motivated individual who is eager to manage all aspects of Humanities Washington’s database activities and impact reporting, with other occasional IT duties.

We encourage applications from candidates with diverse backgrounds, particularly those from historically underrepresented groups, whose professional and personal experiences will help us work toward our vision of a Washington that invites diverse perspectives, explores challenging questions, and strives for just communities. Humanities Washington prioritizes equity and inclusion in all aspects of its work and operations.

Essential Responsibilities:

• Maintain strong and supportive relationships with staff, including understanding their unique business processes and database needs.
• Provide oversight and support of Humanities Washington’s Salesforce database.
  • Maintain Salesforce database integrity, including updating and cleansing the complete database on an ongoing basis.
  • Ensure data security by staying current on data security practices and ensuring users have appropriate permissions levels.
  • Design, create, generate, and update customized database reports and dashboards across the organization and train staff on system operations.
  • Provide staff technical support, including logging and tracking identified system problems through resolution. Set up and train new users.
  • Remain current on Salesforce features and functionality, including researching, evaluating, recommending, and implementing database improvement projects on an ongoing basis.
  • Create and maintain documentation on Salesforce processes, policies, application configuration, and help-related materials.
  • Identify cost- and time-saving plug-in tools that will help Humanities Washington accomplish its goals of generating additional earned and privately raised income.
• Lead program evaluation and data collection practices to ensure positive movement toward strategic goals.
  • Manage Humanities Washington’s annual National Endowment for the Humanities (NEH) compliance and reporting work using data stored in Salesforce.
  • Continuously improve the quality of Humanities Washington’s data collection practices and measurement of progress towards strategic goals.
  • Participate in cross-sector, aggregated efforts to improve impact measurement and reporting at the national and state level.
• Additionally, in partnership with the CFO, this position will have the opportunity to oversee the organization’s full IT infrastructure.
  • Act as the first IT point-of-contact for staff.
  • Manage the relationship with Humanities Washington’s external IT services/support provider.
  • Collaborate with the external IT services/support provider on organizational IT strategy and planning.
• Participate in creating an inclusive environment for staff and partners.
• Other duties as assigned.

Key Relationships (in addition to staff ‘clients’):

• Primary liaison to Salesforce, Inc., the Salesforce community, and outside database technology consultants and vendors.
• Primary liaison to the Federation of State Humanities Councils (FSHC) data collection committee.

Qualifications:

The ideal candidate will possess the following qualifications and behavioral competencies:

• Active Salesforce Administrator Certification (Salesforce Advanced Administrator preferred).
• Proficiency in declarative point-and-click customization (flows, custom fields, page layouts, Lightning record pages).
• Strong business analysis and communication skills to translate organizational needs into technical solutions.
• Technical skills to:
  • Manage Salesforce profiles, roles, permission sets, and maintain high-quality data through importing, exporting, and deduplication (familiarity with Apsona is helpful).
  • Automate processes, including building flows and validation rules.
  • Build custom reports and dashboards, and track KPIs for different business units.
  • Manage sharing rules, session security, and access controls.
  • Create and manage online forms (familiarity with FormAssembly is helpful).
• Business analysis skills to ascertain stakeholder requirements and align Salesforce capabilities with organizational goals.
• Ability to solve problems and a structured mindset for troubleshooting system errors and designing scalable, user-friendly solutions.
• Experience managing release schedules, executing testing cycles, and handling change management during feature rollouts.
• Familiarity and enthusiasm for the humanities, understanding their important role in the cultural sector and communities.
• Sensitivity to different cultures, backgrounds, and beliefs.

Work Structure:

This is a part-time, non-exempt position, working 20 hours per week, with a salary range of $30,000 – $40,000. A specific salary offer will be dependent on experience.

Hiring Process:

We aim to conduct our first review of applications in early August and then assess applications on a rolling basis until the position is filled. The hiring process will include interviews with Humanities Washington staff members and a reference check.

Humanities Washington is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other class protected by law. Assistance and/or reasonable accommodation during the application process are available to individuals upon request. To request assistance or accommodation, please contact info@humanities.org.

To Apply:

To apply, please email a cover letter and your resume to info@humanities.org and indicate “[your last name] – Salesforce Database Administrator position” in the subject line. No phone calls, please. We apologize in advance for not having sufficient staff resources to respond to each inquiry.

Holiday, vacation, and sick time; medical/dental/vision insurance; life & LTD insurance; optional access to 403(b) retirement plan (no employer contribution or match).

Fluency in English.