Chief Operating Officer

Who we are:

Genesee Co-op Federal Credit Union is not your typical credit union. We were founded to offer an alternative to mainstream banks—and to serve Rochester’s community. We believe that everyone should have access to fair and responsible financial services that build community wealth. In other words, we work for economic justice! We don’t only offer innovative, fair, and responsible financial services—we advocate for policies that support and protect our communities as well.

Genesee Co-op is known nationally as a leader among community development credit unions and has been recognized as such in Next City, American Prospect, the Nation, and Politico, as well as regional and local news sources.

The Chief Operations Officer will be an integral part of the credit unions leadership team, providing executive level management of the daily operations, and hands-on project leadership for strategic initiatives. As a member of the leadership team, you will have direct visibility to all aspects of our community development credit union.

What You’ll Do:

Provide leadership and management for the organization including the following activities:

• Leadership: Participate in the development of the credit union strategic plan in partnership with leadership team and board
• Supervisory: Overseeing day-to-day operations of branch and deposit operations, including supervising the Branch Supervisor. Ensure member satisfaction including engaging directly with members
• Project Management: Developing and implementing strategic programs and projects designed to improve services and effectiveness of the credit union. i.e. onboarding new vendors or services; technology conversions; developing new partnerships
• Community Outreach: Developing and implementing marketing and outreach activities and partnerships, and representing Genesee Co-op in the community
• Compliance: Ensure compliance with internal policies and all applicable NCUA, local, state, and federal agencies
• Member Services: Monitor community and member needs and trends, and ensure that services respond to changing needs
• Information Technology: Ensure business continuity planning and oversee technology infrastructure, in partnership with CEO
• Grants Management: Participate in grant applications and grant compliance, including to the Community Development Financial Institutions Fund of the Treasury Department
• Other:
  • Provide support to and development of mission-related initiatives of our 501(c)3 in conjunction with the CEO
  • Perform other duties as may be deemed necessary

What You’ll Need

• Bachelor’s degree or equivalent and at least 5+ years of professional experience in CDFIs, finance, banking, community development, management, or social/environmental justice organizations.
• Possess a deep commitment to our mission and knowledge of economic justice and/or consumer protection issues. Our members and our mission come first
• Exceptional project management ability/skills
• Supervisory or management experience
• Strong written and verbal communication skills
• Detail oriented and able to follow regulations and policies
• Excellent interpersonal skills – demonstrated ability to work effectively in varied professional, socio-economic, and cultural contexts
• Highly resourceful self-starter and fast learner
• Commitment to teamwork
• Strong technological skills including Word and Excel, as well as the ability to learn and use other systems effectively including social media, design software, and web tools
• Willingness to work flexible hours reflective of a leadership-level position

Additional Beneficial Qualifications

• A master’s degree in a related field
• Consumer, mortgage, or business lending experience

Genesee Co-op Federal Credit Union is an equal opportunity employer. People from all backgrounds are encouraged to apply.

License Requirements

• • In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.

EQUAL OPPORTUNITY EMPLOYER: Genesee Co-op Federal Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Job Type: Full-time, In Person