Membership Manager

Museum Vision and Mission:

MOHAI is treasured locally and respected nationally as a vibrant resource where history inspires us to build a better future. To serve our region, we bridge the past, present, and future by collecting, preserving, and sharing stories through compelling, innovative exhibits and community engagement.

Position Title: Membership Manager

Reports to: Development Director

Location: MOHAI McQuaid Resource Center at Georgetown

Classification: Non-exempt; Full-time; Hourly

Schedule: Monday-Friday, with occasional evenings and weekends

Rate of Pay: $28-$35 per hour

Benefits: Medical, dental, vision, and life insurance; holiday, vacation, and sick pay; 403(b) plan

Position Description:

The Membership Manager is responsible for building and managing MOHAI’s membership programs to reach the museum’s fundraising goals. This position will develop and implement strategies to increase member recruitment, retention, and engagement. This person will successfully accomplish membership goals by working creatively with the Advancement, Visitor Services, and Public Programs departments. The Membership Manager is a member of the Advancement team.

Key Responsibilities:

• Create and administer member premiums and benefits. Evaluate existing membership premiums for appeal to members and cost to organization. Conceptualize innovative ways of recognizing and engaging members.
• Meet the museum’s annual membership fundraising goals.
• Serve as a primary point of contact for member inquiries, providing timely, accurate, and exceptional customer service to current and prospective museum members. Handle member inquiries by phone, mail, and email.
• Manage membership campaigns, including new member acquisition, monthly renewal and lapsed renewal mailings, community outreach campaigns, and prospecting and cultivation mailings.
• Continue to develop and manage MOHAI’s corporate membership program, fulfilling all benefits, issuing cards, and ensuring that proper credit is given in print materials and at the museum.
• Solicit local corporations for membership by mail, email, phone, and in-person contact.
• Ensure that all interactions are culturally responsive, respectful, and based on a foundation of MOHAI’s commitment to inclusion, diversity, equity, and accessibility.
• Coordinate with the Director of Visitor Services to implement membership cultivation and retention programs, including administering visitor surveys, admission membership sales, incentive programs, and special offers.
• Collaborate with the Individual Giving Manager to shepherd and convert members into donors.
• Work with the Donor Events Manager to plan and coordinate member events, including member previews and annual member night.
• Build strong relationships with members to foster loyalty and encourage continued participation.
• Develop, write, and manage member campaigns, with strong customization and appeal. Interact with the designer, printer, and mail house, collaborating with Advancement colleagues on design, content, and branding issues for all print pieces related to membership, appeals, and donor stewardship.
• Monitor membership content on MOHAI website and new memberships in Blackbaud/Altru regularly.
• Manage member acquisition with partnering organizations.
• Obtain prospect lists via trades with other organizations or purchased/rented lists. Update and add information on donors and prospects into the museum’s Blackbaud/Altru database daily.
• Together with other staff, ensure that all membership benefits are fulfilled in a timely manner, including membership cards, packets, premiums, and newsletters.
• Prepare all acknowledgement letters to members. With the Development & Membership Coordinator, ensure that all membership gifts are entered into the Blackbaud Altru database accurately and in a timely manner.
• Analyze membership data, generating reports on membership trends, engagement levels, and other key metrics to inform decision-making.
• Willingness and ability to work some evenings and weekends as required.
• Opportunity to serve on IDEA (Inclusion, Diversity, Equity and Accessibility) Committees.
• Attendance at museum-sponsored events may be required.
• Perform other duties as assigned.

Qualifications:

• 3-5 years of successful membership development experience, preferably in a museum or nonprofit setting.
• Bachelor’s degree and/or fundraising certification or any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved.
• Exceptional interpersonal, written, and verbal communication skills essential for interacting with members and conveying information effectively.
• Strong analytical skills, accuracy, and attention to detail.
• Outstanding organizational skills and good judgment. Comfortable juggling multiple tasks/deadlines simultaneously. Skilled at trouble-shooting and problem-solving.
• Self-motivator who thinks strategically.
• Able to work successfully both independently and in a collaborative workplace environment.
• Proficiency with CRM databases such as Altru plus strong competency with MS Office and project management software such as Wrike.
• Willingness and ability to travel between museum locations occasionally as required.
• Bilingual and multilingual skills valued.
• Enthusiasm for MOHAI’s exhibits, programs, and mission.

Find yourself checking many of these boxes but doubting whether you should apply? If you meet some of the requirements and you share MOHAI's values and support our mission, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Museum Overview:

For 70 years, MOHAI has been dedicated to enriching lives by preserving, sharing, and teaching the diverse history of Seattle, the Puget Sound region, and the nation. With a collection of 6.5 million artifacts, photographs, oral histories and archival items, and an expansive schedule of exhibits and programs, MOHAI is the region’s premier history center. MOHAI operates a dramatic and award-winning museum in Seattle’s vibrant South Lake Union neighborhood and a resource center in Seattle’s Georgetown neighborhood. MOHAI also hosts the Bezos Center for Innovation, focusing on the history and future of innovation in the Puget Sound region. MOHAI is accredited by the American Alliance of Museums, is an affiliate of the Smithsonian Institution, and has been selected by USA Today as one of the Top Ten History Museums in the nation. For more information, please visit mohai.org.

MOHAI is a 501(c)(3) organization and an Equal Opportunity Employer. We are committed to building a team and an organizational culture that fosters inclusion, diversity, equity, and accessibility. We encourage candidates of color to apply.