Director, Clearinghouse Services

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.

In 1957, The Medical Foundation was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.

HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:

• Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.
• Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
• Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
• Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.

HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 300 people hail from 30+ states, with a home base in Boston’s Chinatown neighborhood.

Position Description

We are seeking an experienced professional to serve as Director and to lead HRiA’s Clearinghouse Services program, which develops and distributes public health information and tools to providers and residents across three states. The program comprises a team of five staff and a $1.5M+ project and budget portfolio, including the Massachusetts Health Promotion Clearinghouse and distribution services for substance use and problem gambling helplines in Massachusetts, Illinois, and Vermont.

The ideal candidate is a:

• Collaborative, strategic leader with a strong foundation in program and project management.
• Seasoned program manager and administrator who enjoys establishing and sustaining sophisticated operational systems and managing complex, multi-stakeholder initiatives.
• Supportive leader with the ability to foster a strong and collaborative team of diverse professionals.
• Relationship builder who can forge and sustain partnerships with clients, community partners, and internal staff.
• Problem solver who can assess challenges and work with the team, clients, and partners to implement thoughtful and effective solutions.
• The Director will oversee the Clearinghouse Services program and, in collaboration with the team and Managing Director, ensure effective and efficient production and distribution services that deliver vital public health information and tools to individuals and communities.

Key responsibilities include:

• Overseeing Clearinghouse Services operations, including warehouse management, product and order database management, and workflow management in collaboration with the Senior Manager.
• Developing scopes of work and facilitating contract execution.
• Developing and managing project and program budgets.
• Creating and supporting a high-performing team through supervision, mentoring, and a team dynamic aligned with HRiA’s values.

In partnership with the Senior Manager, the Director will ensure successful program execution by monitoring workplans, meeting milestones, addressing challenges, and delivering high-quality products and services on time and within budget. The Director will also engage with clients and funders to advance shared goals and ensure services meet or exceed contractual obligations, partner expectations, and professional standards.

This is a full-time (1.0 FTE), exempt position supervised by the Managing Director who oversees the Technical Assistance Department at HRiA. The salary range is $100k to $105k, depending on qualifications and experience. Massachusetts residency and the ability to commute easily to the warehouse in Burlington, MA, are required. The Director may work remotely within Massachusetts or from the Burlington office.

Benefits

HRiA offers the following benefits to its employees:

• Health insurance
• Retirement plan
• Flexible summer hours
• Vacation starting at 4 weeks
• 13 paid holidays, plus office closure time during the last week of December.

Duties and Responsibilities

Management & Supervision

• Lead a diverse Clearinghouse Services team working both remotely and at the warehouse location, directly supervising at least one Senior Manager.
• Promote and support a cohesive, effective team structure and culture that aligns with HRiA’s values and support staff satisfaction and work/life balance.
• Direct large, multi-year projects, including managing teams, clients, budgets, deliverables, and reporting.
• Develop scopes of work based on client requests and estimates of need, and facilitate contract execution
• Oversee the warehouse facility and operations in partnership with the Senior Manager, including regular in-person site visits and development and monitoring of fulfillment systems and protocols.
• Develop and maintain strong relationships with clients, government agencies, community leaders, and other key stakeholders.
• Provide insight and guidance to address challenges and collaborate with the team to support continuous quality improvement.
• Work with HRiA’s Finance staff to develop and monitor project budgets.
• Conduct annual staff performance reviews and support staff in setting and attaining professional development goals.
• Lead team meetings and participate in cluster or organizational activities as appropriate.

New Business Development

• Lead the Clearinghouse Services portfolio, set vision, and develop and implement strategies for sustainability and growth.
• Work with the Managing Director, Vice Presidents, Director of Business Development, and other senior leaders to identify and pursue opportunities to sustain and expand the Clearinghouse Services portfolio.
• Lead or contribute to proposals and scopes of work for new business, including distribution, marketing, product development plans, and budgets.
• Develop and implement marketing strategies informed by program experience, distribution trends, and client needs.
• Build the team’s capacity to contribute to new business development activities.
• Participate in HRiA’s monthly Marketing and Business Development Roundtable.

Thought Leadership

• Serve as a trusted, informed source on clearinghouse services for HRiA, clients, and community partners, providing guidance on project approaches and tasks.
• Provide experience-informed insight to support effective processes, decision-making, and innovation within the team and with clients and partners.
• Maintain knowledge of significant trends and developments in clearinghouse services, including distribution activities and requests from communities.
• Develop content to promote the work online and through webinars, practice briefs, presentations, or regional and national conferences, as appropriate.
• Participate in organizational events, trainings, and other learning opportunities.
• Contribute ideas and improvements through participation in teams and committees.

Programmatic

• Establish vision, goals, and objectives to guide the Clearinghouse Services program and team.
• Work with project staff to ensure contract compliance, effective implementation, and timely completion of deliverables within budget and to client satisfaction.
• Serve as the primary point of contact for clients and manage communication and reporting about project progress, challenges, and successes.
• Develop and ensure implementation of systems, policies, and procedures for Clearinghouse operations, including shipping and labeling requirements, publication cataloging and intake, and publication revisions.
• Oversee Clearinghouse publication projects and provide technical assistance to ensure quality, including copy editing, proofing, and graphic design direction.
• Direct warehouse fulfillment systems and processes, including workflow, infrastructure maintenance, safety procedures, and special projects in partnership with the Senior Manager.
• Oversee inventory, data management, distribution systems, and reporting.
• Ensure high-quality customer service to clients and consumers across the team.

Candidate Qualifications

Applicants must meet the following minimum qualifications to be considered for this role.

• Master’s degree with at least seven years of relevant work experience, or a bachelor’s degree with at least 10 years of relevant experience.
• At least seven years of progressive leadership and program management experience, including demonstrated experience managing federal or state contracts and budgets of at least $1M.
• At least five years of experience in logistics management, with strong knowledge of distribution, inventory management processes, and operational systems.
• Demonstrated experience supervising staff and consultants, including the ability to lead, motivate, manage, and sustain an effective team of diverse professionals in a collaborative manner.
• Excellent project management, budget/finance, communication, relationship-building, problem-solving, and client and stakeholder management skills.
• Demonstrated experience with public health communication and the ability to work with multiple funders, partners, and vendors to provide guidance, facilitate processes, and meet client needs.
• A deep understanding of and commitment to health and racial equity, including addressing racism and white supremacy in internal and external work and applying an equity framework to guide the Clearinghouse team and services.
• Commitment to valuing diversity of thought, backgrounds, and perspectives.
• Highly organized, detail-oriented, motivated, and able to work effectively both independently and as part of a team in a fast-paced environment.
• Based in or willing to relocate to Massachusetts.
• Flexibility, humility, and a sense of humor.
• Valid driver’s license and ability and willingness to travel to the warehouse regularly: two to three days per week for the first two months and at least twice per month thereafter.

Procedure for Candidacy

HRiA is actively seeking to build a diverse and experienced staff. The organization encourages multiple perspectives and experiences, supports a multicultural environment, and strives to hire and retain a diverse work force that reflects the populations we work with and the communities where we work. Diversity is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds.

HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

To apply, submit your cover letter and resume online at hria.org/about/careers

Applications will be considered until the position is filled, with initial interviews beginning in late August/early September 2026. Applications without cover letters will not be considered.