IT Support Specialist (Helpdesk Technician)

Mission and Philosophy

The Shalom Hartman Institute is a leading research and educational center serving Israel and world Jewry. We work to enrich the moral and spiritual life of Israel and the Jewish people, deepen the commitment to pluralism and Israel’s Jewish and democratic character, and rebuild the covenant between Israel and the Jewish world.

Through our community of outstanding scholars and educators, the Institute develops innovative responses to the challenges of our time, cultivates a new generation of leaders and change agents, and builds transformational educational projects that help inspire a better Judaism and a better Israel for the 21st century.

Position

The Shalom Hartman Institute of North America is seeking a skilled and proactive IT Support Specialist (Helpdesk Technician) to serve our North American team of about 70 employees. Reporting directly to our Chief Information Officer, this person will join our global Information Systems team and will be based in our office in New York, five days per week. This is a dynamic, hands-on position that combines technical support, troubleshooting, and hardware maintenance with cloud-based system operations. The IT Support Specialist will be the go-to person for employees' IT needs, ensuring seamless daily operations while helping implement and support modern technology solutions across the organization.

Responsibilities and Duties

• Provide on-site and remote Tier 1–2 technical support to staff for hardware, software, printers, and peripherals
• Install, configure, and maintain workstations, operating systems, and standard applications
• Troubleshoot and resolve technical issues via a ticketing system
• Manage and support the Microsoft 365 environment, including Exchange, Teams, OneDrive, and related apps
• Assist with onboarding, training, system rollouts, updates, and end-user training
• Coordinate with external IT vendors and service providers
• Proactively anticipate problems and stay current on best practices in the field
• Facilitate conferencing by operating and supporting our KanDao equipment for team meetings, community learning and other hybrid gatherings taking place around the office
• Manage AV in basic ways during in-office events by operating the microphone and speaker systems, including handheld, lavalier, and podium setups
• Manage the office’s copiers, including liaising with our vendor to set up functions and trouble-shoot as needed
• Manage staff and guests’ access cards on the Brivo security system

Qualifications

• Certified Computer Technician or equivalent professional certification (Microsoft certifications such as MCSA/MCSE are a plus)
• Minimum three years of experience in technical support within an organizational environment
• Strong knowledge of Windows 10/11 and Microsoft 365
• Ability to troubleshoot independently and also collaborate effectively in a team
• Excellent customer-service mindset, patience, and strong interpersonal skills
• Native-level fluency in English (reading, writing, speaking)
• Familiarity with Active Directory
• preferred
• Experience with IT ticketing systems (e.g., Zendesk) – a plus
• Basic understanding of LAN/Wi-Fi configuration, cabling, and network cabinet setups – a plus
• Hebrew familiarity a plus

Salary and Benefits: Salary range is $75,000 - $85,000 per year, commensurate with experience. We offer a competitive benefits package.

To apply

Please submit both a resume and cover letter through this link: https://jobs.crelate.com/portal/shalomhartman/job/qcqrgtbg1mwqeabgi1dm35y63c. The cover letter should include descriptions of positions with relevant experience, and demonstration of successful expertise in the core demands of the position. No phone calls, please.

We thank you for your interest in career opportunities with The Shalom Hartman Institute of North America. Due to high volume, only those candidates selected for an interview will be contacted. Candidates who will be interviewed can expect a response within 2-3 weeks.

We deeply value the diversity of insight, perspective, and experience brought by people from backgrounds typically underrepresented in Jewish institutions. We also welcome applications from people of diverse religious, spiritual, and cultural backgrounds. The organization provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender expression, age, citizenship, creed, national origin, disability, marital status, parental status or any other protected grounds as established by law. In addition, the organization seeks to advance the principles of equal employment opportunity as it applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.