Voucher Program Client Service Coordinator

Community Servings is a non-profit food and nutrition program focused on the nutritional needs of underserved populations across the state. Over the past 36 years, we have delivered over 15 million free, scratch-made meals to individuals experiencing chronic and critical illnesses in the context of medical nutrition therapy.

The Voucher Program Client Services Coordinator is part of a growing team who is responsible for processing intakes for both philanthropic and healthcare contract clients including, but not limited to, monitoring client records, maintaining the client database, daily communication with the delivery team, and working with other departments to ensure that client meal issues or concerns are addressed in a timely manner. This position will primarily support a new food voucher program, but will work closely with the rest of the client services team.

Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

Primary Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Completes all client and referral inquiries and responds daily to all client phone calls related to our food voucher program and our medically tailored meals program as needed
• Manages voucher program client enrollment and usage, including outreach to clients and reporting
• Helps develop and update program materials for the medically tailored food voucher program
• Develops and maintains relationships with referral agencies and community organizations
• Maintains effective communication between the Nutrition, Kitchen and Delivery teams
• Other duties may be assigned which support our medically tailored meals program, including processing incoming paperwork for client intakes and maintaining the client database daily

Qualifications/Experience:

• Excellent customer service skills
• Bilingual speaking ability is a plus
• Demonstrated telephone, verbal and written skills
• Must have excellent organizational skills and the ability to multi-task
• Proficiency in Microsoft Office
• Experience using Salesforce software a plus

Education:

• High school diploma and 2 years of experience in direct customer service

Work Environment

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the open office work environment is moderate.

Physical Demands

​The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is routinely required to stand and walk.

 Community Servings knows that diversity drives excellence. We are a place where everyone is welcome. We celebrate, promote, and derive strength from a diversity of lived experiences. We actively seek and encourage an inclusive workforce.

  Community Servings participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information. If E-Verify cannot confirm that you are authorized to work, Community Servings is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before any action is taken against you, including terminating your employment. Community Servings can only use E-Verify once you have accepted a job offer and completed Form I-9.

We offer a complete benefits program including:

• Medical and Vision Insurance
• Life-, Short- and Long-Term Disability Insurance
• Paid Vacation, Holidays, Sick Time, and Personal Time off
• Flexible Spending account (Medical and Daycare)
• Tuition reimbursement 
• 403(b) Retirement Plan
• Free Dental Insurance 
• Free daily community lunch
• Free parking 

Bilingual speaking ability is a plus