Bilingual Intake Specialist

Job Description

BILINGUAL INTAKE SPECIALIST

Educational

Requirements and Experience Bachelors degree in Public Policy, Urban Affairs, a related field or commensurate experience. At least one year of experience in Fair Housing preferred

Salary: $34,000 - $42,000

General Responsibilities

The Bilingual Intake Specialist is responsible for receiving all calls and/or visitors at the Metro Atlanta office and reports to the Executive Director. Responsible for providing information in English and Spanish to ensure resolution of inquiries through referral to appropriate staff or outside agency. Responsible for providing fair housing information, as required, that has the most impact on institutional change in the dual housing market.

Essential Functions

• Screens all callers and/or visitors and identifies the nature of their inquiry
• Conducts intakes; advises consumers of their housing rights/options and makes appropriate referrals to outside agencies/resources or Metro staff, as appropriate
• Maintains accurate, up-to-date, hard copy and automated/data management Intake records to document, track and ensure that contractual performance objectives are met
• Refers all housing discrimination complaints to the Director of Enforcement
• Retrieves messages from intake and administrative lines a minimum of twice a day and delivers same to appropriate staff members
• Provides accurate written and/or oral translation assistance in English and Spanish to callers/visitors and Metro staff
• Assists in translating written documents as required (correspondence, training materials, advertisements, etc.)
• Prepares monthly intake reports to document, track and monitor progress of performance objectives to meet reporting requirements of federal/local jurisdictional contracts

Marginal Functions

• Provides administrative support to Management Team as required
• Assists in coordinating outside trainings, workshops, conferences and special events as required
• Performs related assignments as required

Commitment and Abilities

• Computer literate, hardware and case management software
• Accurate written and verbal communication skills
• Fully fluent in Spanish and English - speak, read and write
• Ability to translate Spanish to English and English to Spanish
• Ability to work with a minimum of supervision; self-starter and self-motivated
• Ability to relate comfortably and respectfully to people of different racial, ethnic, social and economic backgrounds
• Ability to work effectively with executive level professionals
• Demonstrated commitment to civil rights and fair housing issues
• Knowledge of federal, state and local fair housing laws

Screening Questions

1. Do you have ADVANCED ability to speak, read, write and translate English and Spanish?
2. Do you have excellent file and data management computer skills?
3. Do you have excellent customer service/people skills?

INTERESTED APPLICANTS

Submit resume and cover letter by April 15, 2026, to jobs@metrofairhousing.com

Please use "Bilingual Intake Specialist" in the subject line of your email.

Metro Fair Housing Services, Inc. is an Equal Opportunity Employer.

Paid federal holiday, sick and vacation days. No health insurance benefit at this time.