Career Coach, Program

The Organization: Merit America

The American economy is broken. Today, 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. These talented workers have few options to advance: college is too long and expensive, full-time boot camp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families.

Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. Since our founding in 2018, we’ve generated a projected $1 billion in near-term wage gains for our learners.

Role Overview

The primary mission of the Career Coach, Program is to focus on coaching and supporting Merit America’s learners so that they have what they need to succeed in our program and beyond. This role is ideal for those seeking to make a meaningful, direct impact on the careers and lives of people who have been historically marginalized and excluded.

The Career Coach holds a variety of responsibilities related to cohort-based and individual learner management across various career tracks (e.g., IT Support, Data Analytics, UX Design, Project Management, Cybersecurity, Human Resources, Semiconductor, and Supply Chain Management). The Career Coach, Program also plans and delivers career coaching and facilitates professional skill development through personalized coaching sessions, in addition to large and small group programming, to ensure participants are prepared for a new career. The Career Coach, Program is an exempt role and will report directly to a Program Director or Associate Director, Coaching.

This role requires flexibility in scheduling, as Career Coaches work a 4-day work week that includes evenings and weekends to best support learners across different time zones and work schedules.

Responsibilities

The responsibilities of the Career Coach, Program will include, but are not limited to, the following:

Learner Management

• Foster a positive and supportive environment for assigned learners
• Build strong, empathetic relationships with learners, offering regular 1:1 and group coaching to provide motivation, guidance, and accountability to completing coursework and/or certifications
• Leverage quantitative and qualitative data to monitor learner progress and identify program insights and lessons, making necessary adjustments to enhance both the program and learner experience
• Provide personalized feedback and motivation to learners throughout their experience in the program
• Adapt coaching approach to individual learner needs while aligning with program goals and structures
• Maintain active communication across coaching teams and with cross-functional staff to ensure learner outcomes and operational alignment

Career Counseling & Job Readiness

• Deliver live and asynchronous personalized career coaching by identifying areas for improvement, providing constructive feedback, and guiding learners toward career readiness
• Facilitate job sourcing and promote high-quality entry-level opportunities in learners' chosen fields
• Support learners in career readiness by providing feedback on resumes and directly editing them to meet program standards, preparing learners for interviews through coaching and practice, assisting with building strong LinkedIn profiles, and guiding learners in developing effective networking strategies
• Identify and assess opportunities and challenges faced by learners, serving as the central contact to gather and disseminate relevant information that could be helpful
• Deliver targeted 1:1 and group coaching on job search strategy, mindset, networking, and other professional skills topics
• Track job placement progress and verify job outcomes using internal reporting systems

Program Support & Learner Engagement

• Support learners from Foundations through the Job Success Phase
• Monitor learners' progress in online courses through an online portal and proactively intervene to offer support when learners are falling behind
• Coach learners on time management, goal setting, and course navigation to build momentum and confidence
• Implement and evaluate experiments designed to improve learner engagement and program completion

Skills and Competencies

We recognize that some individuals from underrepresented backgrounds may hesitate to apply if they don’t meet 100% of the listed qualifications. Please don’t let that discourage you from applying! We value the unique skills, experiences, and perspectives that each applicant brings, and we encourage you to apply if you believe your background demonstrates the required skills and competencies:

Must Haves for all roles at Merit America:

• Committed to Merit America’s mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
• Demonstrated history of embodying our values, which inform our work and drive our organization's culture
• Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together
• Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
• Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity

Must Haves for this role:

Career Coaching & Development Expertise

• Strong knowledge of best practices with resume & cover letter writing, interviewing skills, effective written and verbal communication, LinkedIn networking, and general job search strategies
• Previous experience with career coaching, tutoring, education, counseling, youth development, non-profits, or other mission-driven work
• Able to tailor their support to the individual needs of learners

Interpersonal & Communication Excellence

• Strong relationship-building and communication skills
• Outstanding ability and desire to understand, empathize with, and serve people of diverse backgrounds, particularly those identified in Merit America's mission

Self-Management & Adaptability

• Able to take initiative and work autonomously in an evolving and changing environment
• Exceptional operational and organizational skills, and the ability to manage your schedule and balance multiple demands
• Demonstrated willingness to look beyond the obvious to find new information, focus on continually seeking new knowledge and skills, and develop our existing capabilities

Nice to Haves:

• Experience with databases and/or learning management systems
• Proficient with Google Workspace (Google Sheets, Docs, etc.)
• Experience leading/presenting to large groups of people in the virtual setting
• Prior experience in workforce development, edtech, or equivalent training programs

Other Logistics

• This position is full-time: 4-day work week, which includes weekends (e.g., Wednesday-Saturday or Thursday-Sunday) based on learner needs and cohort schedules.
• To support adult learners in various time zones with different work schedules, Career Coaches should be available for 1:1s and squad sessions in the evenings (as late as 10pm ET) and weekends.
• Location: Remote
• Salary: $79,732

Our goal is to have competitive and equitable compensation. We have a market-based compensation approach, which means we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates.

We take care of our employees by providing the following perks and benefits*:

• 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
• Medical, Dental, and Vision insurance (100% Paid Employee Only Coverage)
• Flexible Spending Account and Health Savings Account
• Dependent care Flexible Spending Account
• Health Reimbursement Account fully funded by Merit America
• Education & personal development reimbursement
• Catalog of course for professional learning and development
• Short and long-term disability
• Unlimited vacation (after a 90-day introductory period)
• Paid Parental Leave and Adoption benefits (after one year of employment)
• 11 federally recognized holidays
• 2-week holiday office closure in December/January
• 401(k) retirement plan with automatic Merit America contribution
• Wellness Benefits/Wellness Resources
• Discount perks at work program
• Phone/technology stipend
• Home office setup stipend
• Affinity groups and community building via virtual, in-person, and/or regional meetups
• Eligibility for some benefits may vary based on employment states, full-time or part-time, and eligibility will be outlined during the hiring process or upon hire.

Remote Work & Sponsorship

Candidates must be residents of one of the 50 United States or the District of Columbia and authorized to work in the same location. We do not sponsor employment visas, and positions are not located in U.S. territories such as Puerto Rico, Guam, or the U.S. Virgin Islands.

Equal Opportunity Statement

Building a high-performing team that fosters a fully inclusive environment where all qualified individuals can thrive is integral to our success, and we are proud to be an equal-opportunity employer.

This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age, or any other characteristic protected by federal, state or local laws. This commitment applies to all terms and conditions of employment.

We actively strive to evolve, develop, and maintain fully inclusive workspaces. We encourage candidates from all groups to apply.

Still excited about our work? You can learn more about our work in our video with our founding partner, Google.

Fair Chance Ordinance

Applicants who have arrest or conviction records and are in unincorporated areas of Los Angeles County will be considered in accordance with the state’s fair chance ordinance law. Employment under the ordinance includes part-time work, seasonal work, contract work, contingent work, work on commission, and work through the services of a temporary or employment agency.

E-Verify Statement

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.