Intake & Program Support Associate

The Intake & Program Support Associate is a full-time hybrid position based in Chicago. This position will be part of PILI’s Programs Team and will work under the supervision of the Senior Managing Attorney in coordination with all staff members to support PILI’s Pro Bono Program. 

Major Responsibilities:

• Serve as the primary point of contact for prospective clients and conduct preliminary intake interviews by gathering relevant facts and identifying legal issues
• Screen and track cases for assignment to pro bono attorneys and assists the team members with determining appropriate case placements
• Communicate regularly in writing and by phone with clients and pro bono volunteers
• Prepare, review and maintain client case files and data
• Support outreach initiatives for and assist in planning and provide support for on-site clinics statewide
• Maintain PILI’s client, case and volunteer data, and devise and implement system improvements
• Assist in recruiting and supporting pro bono volunteers 
• Conduct data and research analysis

Other Responsibilities:

• Coordinate and collaborate with the other members of PILI’s Programs Team
• Assist in building relationships and collaborations with PILI partners
• Assist with preparation of reports for internal and external stakeholders
• Perform other duties as assigned 

Qualifications:

• Minimum associate degree or other relevant experience supporting legal work, preferably with a legal services organization serving indigent clients
• Able to work independently within a small nonprofit environment and proficient with technology
• Able to provide excellent customer service that is culturally competent and empathetic
• Excellent written and verbal communication skills 
• Strong organizational and time management skills
• Spanish language proficiency desired but not required
• Ability to travel as well as work evenings and weekends with advance notice as needed
• A valid driver’s license
• Experience with data entry and using case management systems such as LegalServer is preferred, but not required
• Interest in the law and improving the lives of low-income individuals and families

Our Commitment to Diversity & Inclusion: At PILI we believe that diversity and inclusion are fundamentally important objectives that make organizations more effective. In our hiring and our work, we support diversity in all of its forms, encompassing but not limited to age, disability status, economic circumstance, ethnicity, gender identity, race, religion and sexual orientation.

About PILI: PILI engages, inspires and empowers those advancing equal access to justice. We envision making equal access to justice a reality through a legal community with a deeply rooted culture of service, where pro bono and public interest law engagement is optimized to best serve people, families and communities in need. The PILI team consists of ten staff members (including this position). PILI prioritizes the health, safety and wellbeing of our staff, therefore we offer a hybrid solution, currently working in the office three days a week and virtually from home for two days a week.

This is a full-time position with a salary commensurate with experience beginning at $50,000. including a generous benefits package with employer-paid health, dental and eye insurance and employer contributed retirement plan.

Please email a cover letter, resume, and three professional references to employment@pili.org. Please put “Intake & Program Support Associate” in the subject line. Please do not send application materials by mail, and no phone or email inquiries. Applicants will be contacted if we wish to further discuss your qualifications. Applications will be accepted on a rolling basis until the position has been filled with the goal of onboarding the new employee in mid-summer 2024.