Program Manager

About Rebuilding Together Arlington/Fairfax/Falls Church (RT-AFF)

RT-AFF is a nonprofit organization that makes critical home repairs and accessibility modifications to help low- and moderate-income homeowners stay safe and healthy in their homes (www.rebuildingtogether-aff.org). We rely primarily on volunteers to help more than 100 homeowners each year in Arlington and Fairfax Counties, hiring skilled contractors as needed for complex repairs. Repairs run the gamut from installing grab bars, stair rails, and brighter lighting to correcting moisture and ventilation problems, building ramps, and installing stairlifts. RT-AFF’s work is fast-paced and deeply rewarding.

With support from Fairfax County’s Office of Environmental and Energy Coordination (OEEC), RT-AFF is launching AC Rescue, a new program to reduce heat-related illnesses by providing air conditioning to Fairfax County households in urgent need.

Position Summary

The Program Manager for AC Rescue is a full-time position working primarily from RT-AFF’s offices in the City of Fairfax with site visits throughout Fairfax County. This Program Manager will help launch and lead AC Rescue and integrate its operations into RT-AFF’s core home repair program. The AC Rescue Program Manager reports to the executive director and will work closely with other staff to schedule home assessments, purchase materials, coordinate AC installations, manage volunteers and contractors, and track and report results. This position will concentrate on AC Rescue during the summer cooling season and provide greater support for RT-AFF’s complementary home repair and accessibility modification projects other months of the year.

Key Responsibilities

Project Management & Service Delivery

• • Schedule and coordinate assessments, deliveries, installations, and repairs for 100+ AC Rescue projects annually, ensuring timely and effective service.
  • Perform in-home assessments to verify air conditioning needs and suitability of installing AC units, and determining scope of work.
  • Coordinate day-to-day logistics with clients, contractors, volunteers, and staff to ensure projects proceed smoothly and safely.
  • Collaborate with Volunteer Coordinator to match team leaders and skilled volunteers with appropriate projects.
  • Collaborate with other RT-AFF staff to conduct comprehensive home site assessments and client interviews to identify critical home repair needs and occasionally help lead volunteer projects.

Procurement & Contractor Coordination

• • Purchase appropriate AC equipment (e.g., portable and window units), and ensure proper storage, delivery, and documentation.
  • Solicit quotes, negotiate terms, and manage agreements with professional contractors and make work assignments, ensuring quality control and safety.

Data, Documentation & Reporting

• • Maintain accurate records in Salesforce and other systems, tracking project progress, client data, outcomes, and expenditures.
  • Prepare timely and accurate reports for funders, internal stakeholders, and external partners to demonstrate impact and ensure compliance with grant deliverables.

Program, Integration & Improvement

• • Work closely with other staff to integrate AC Rescue with RT-AFF’s other repair programs, ensuring a seamless client experience and coordinated resource use.
  • Recommend and implement process improvements to enhance efficiency, client satisfaction, and service quality.
  • Monitor emerging needs in the community to inform program enhancement.

Community Engagement & Advocacy

• • Represent RT-AFF and the AC Rescue program to community members, funders, partners, and media, clearly communicate the organization’s mission, services, and the impact of AC Rescue to a variety of audiences.

Required Skills, Abilities and Qualifications

• At least 3-5 years experience as a “hands-on” program/project manager.
• Demonstrated team player with strong time management, problem-solving and organizational skills.
• Strong capabilities in managing data, including proficiency in Microsoft Office Suite (Word, Excel, Outlook). Office 365 (One Drive, SharePoint, etc. experience is a plus.)
• Ability to thrive in a fast-paced and changing workplace that demands multitasking.
• Strong communication and interpersonal skills to interact effectively with volunteers, contractors, client families and other staff.
• Personal vehicle to make site visits – and a clean driving record.
• Accommodate regular work hours Monday through Friday, with flexibility to cover occasional evening meetings and Saturdays.
• Ability to lift up to 50 pounds.

Preferred Attributes

• Proficiency in Spanish
• Familiarity with Salesforce or other similar online databases
• Remodeling and “handyman” skills

These statements describe the general nature and level of work for this position. They are not a complete list of duties, responsibilities, or skills required. Management may change duties or assign other tasks as needed.

Rebuilding Together-AFF is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

Contact: info@rebuildingtogether-aff.org